Client Success Manager, KOR Financial
North America
Capital markets transactions data platform
Open for applications
Capital markets transactions data platform
21-100 employees
Open for applications
21-100 employees
Company mission
To innovate B2B trade servicing starting with regulatory reporting in time for a global wave of mandated changes hitting all segments of market participants across OTC derivatives transactions.
Role
Who you are
- If you are someone that currently works in the OTC Derivatives or in the Regulatory Reporting industry, thinks like an owner, thrives in a fast-paced environment, and wants to make an immediate and lasting impact - this role is THE role for you
- You are excited about the opportunity to have a big voice and to put your fingerprints all over client experiences and their business outcomes
- You thrive in collaborating with team members and playing a team sport to maximum impact
- Taking ownership is something that represents you
- You excel working in a very mission-driven, fast-paced environment, and you keep the focus on results
- You have +4 years of OTC Derivatives or Regulatory Reporting experience (preferably vendor or back office)
- You are client obsessed and drive toward the best outcome for a client
- You bring along excellent communication, analysis and organizational skills
What the job involves
- We're looking for a Client Success Manager to work with our clients across all phases from pre-sales to relationship management to provide them with an amazing and differentiating experience
- You'll be part of a scaling company of experts in their fields where you will have a clear focus and ownership space
- As a Client Success Manager at KOR you will be the go-to person for our clients
- We have invested heavily in automation, self-service and on demand knowledge so that your client interactions are more premium value
- Expect to work closely with clients across all levels of seniority and equally across the KOR internal team to deliver joyful experiences
- This role depends on excellent communication, flexibility, and an enterprising attitude
- Primary contact for current client inquiries on business, domain, product and technical areas
- First reviewer, validator and triage of technical escalations
- Drive account growth
- Expand revenue in accounts through pre-sales and existing client sales opportunities
- Influence lifetime value through higher product adoption, client satisfaction and overall health scores
- Organize, contribute and participate in KOR working groups as necessitated
- Define and optimize client lifecycle by requesting, tracking and participating in programs and initiatives to improve engagement based on client segmentation and leading a culture of continuous improvement
Our take
Kor stands out as a cloud-native Swap Data Repository catering to US markets, offering indispensable compliance infrastructure for high-volume and high-value financial transactions. As a crucial player in this space, Kor's platform plays a pivotal role in ensuring the regulatory adherence of financial transactions, contributing to the overall integrity of the markets.
What sets Kor apart is its unique perspective on market dynamics. Unlike other players focused on the traditional swap market, Kor recognizes the symbiotic relationship between its services and the burgeoning crypto space. This forward-thinking approach positions Kor at the intersection of traditional and emerging financial markets, showcasing its adaptability and foresight in addressing the evolving needs of the financial industry.
Kor's commitment to both traditional and crypto markets signifies a forward-looking strategy. The integration of its features into the cryptocurrency realm not only enhances its market relevance but also opens doors to potential advancements. As the financial landscape continues to evolve, Kor is poised to play a pivotal role in shaping the future of compliance infrastructure, bridging the gap between traditional and digital financial markets.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company HQ
South Downtown, Atlanta, GA
Leadership
Jonathan Thursby
(CEO)Formerly the Global Head of CME Repository Services - one of three original trade repositories, growing to a global portfolio of licenses and the longest running TR CEO worldwide.
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