Director of Attorney Management & Excellence, LegalZoom
LZ Legal Services
$172.1-223.2k
More information about location
Online legal advice platform
Open for applications
Online legal advice platform
1001+ employees
Open for applications
$172.1-223.2k
More information about location
1001+ employees
Company mission
To make legal help should be a fundamental right, easy to understand, afford, and access.
Role
Who you are
- Current license to practice law in a U.S. state. JD or equivalent with 10+ years of relevant legal experience AND at least 3 years of experience in a management or leadership role
- Legal practice experience, with preferred expertise in Intellectual Property legal matters especially Patents and Trademarks
- Demonstrated experience leading and elevating high volume teams
- Deep understanding and expertise in legal compliance and ethics
- A deep understanding of traditional business metrics (revenue, retention, cost of labor, margin) and innate ability to build plans to influence those metrics on both the short term and long term
- Proven ability to set goals and key results that drive business outcomes. Ability to translate these goals into tactical actions and milestones to ensure successful completion
- Experience working with tools and technology that enhance legal service delivery
- The ideal candidate for this role will be an experienced strategic people and operations leader and attorney with strong legal acumen, communications, and business skills
What the job involves
- LZ Legal Services is looking for a Director of Attorney Management and Excellence who will lead a team of attorneys, ensuring the delivery of high quality legal services to our clients
- This role is responsible for managing, evolving, and optimizing attorney operations, informing attorney workflows, and maintaining high standards of legal practice. This role will have primary ownership and responsibility for attorney service delivery design, attorney management, productivity, quality, compliance, and process adherence. This role will report into the VP, Legal Practice Leader
- They will thrive in fast-paced environments where they are creating and implementing infrastructure, frameworks, policies, procedures and technology-focused initiatives to drive continuous improvement. They will also take pride in their role as a people manager and be fully invested in coaching and developing their team, and holding them to a high bar of excellence
- Lead, mentor and develop a diverse team of in-house, co-counsel attorneys, and network attorneys, ensuring our attorneys have the support needed to engage effectively and deliver high legal quality
- Manage day to day operations of attorney service delivery, including offering second legal opinions to attorneys, managing client escalations and giving legal professional judgment and effective advice
- Establish and maintain clear and specific attorney service delivery standards aligned to overall business goals. Analyze data and metrics to assess performance and identify areas for improvement across quality, compliance, efficiency of service, and process adherence
- Be a strong partner and ally to our Fulfillment Operations Leader, helping to inform process optimization and efficiency improvements
- Partner with Attorney subject matter experts to establish legal quality standards, and control mechanisms to track adherence across our attorney team
- Serve as the voice of the attorney with cross-functional partners, ensuring that attorney feedback and legal requirements are reflected in new attorney product development, tools and platform launches, and workflow optimizations
- Drive initiatives aimed at enhancing the external reputation and presence of the law firm. Serve as an ambassador for our law firm and product offerings
- A visionary thinker, with an ability to move seamlessly between strategic thinking and tactical execution, ensuring the customer is at the heart of our decisions to elevate the law firm and future attorney service offerings
- Facilitate training and continuing education opportunities for attorneys to keep abreast of legal developments and enhance skill sets
- Stay connected to relevant legal and regulatory news and industry trends and share learnings with broader law firm and key partners
- Be a custodian of culture for our attorney team, partnering with support functions to drive engagement, development and continuous learning initiatives
Our take
LegalZoom is an online legal technology service that can help people create their own legal documents. It believes legal advice and services should be clear, easy-to-understand, and affordable, and provides services to help people make a will, start a business, lodge a trademark application, and more.
LegalZoom has helped millions of people who otherwise could not hire a lawyer, with its extensive range of legal solutions. It competes with a handful of other companies, such as IncFile and Rocket Lawyer, that also provide online legal technology.
However, it has found space to grow its operations nonetheless, partially due to the rise in interest in digital solutions. An IPO in 2021 also enabled LegalZoom's growth, though in 2024 a class action is underway to investigate the company's significantly lowered share prices.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2011
$66m
SERIES B
Mar 2007
$45m
SERIES A
Total funding: $111m
Company benefits
- Private healthcare
- Pension
- Eye care
- Discount legal fees
- Season ticket loan
- Cycle to work
- Fundraising match
- Life assurance
- Chill-out area
- Massages
- Office yoga
- Social events
Company HQ
Downtown, Glendale, CA
Leadership
Robert Shapiro
(Co-founder)Co-founder of ShoeDazzle.com and Chairman of the Brent Shapiro Foundation for Alcohol and Drug Awareness.
Brian Lee
(Co-founder)Co-founder of ShoeDazzle.com and The Honest Company. Previously Attorney at Skadden Arps. J.D of Law at UCLA School of Law.
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