Product Support Specialist, SwipeGuide

Salary not provided

€2,500 to €3,000 per month

Intercom

Entry and Junior level

Amsterdam

More information about location

Instruction software for manufacturing

Job no longer available

Instruction software for manufacturing

21-100 employees

B2BArtificial IntelligenceEnterpriseManufacturingLearningSaaS

Job no longer available

Salary not provided

€2,500 to €3,000 per month

Intercom

Entry and Junior level

Amsterdam

More information about location

21-100 employees

B2BArtificial IntelligenceEnterpriseManufacturingLearningSaaS

Company mission

To save the world from useless instructions and deliver the most intuitive way to standardize work in the manufacturing industry.

Job

Company

Role

Who you are

You have a Technical mindset with the ability to quickly grasp complex concepts and troubleshoot software issues effectively
Excellent writing & verbal communication skills, with the ability to empathize and effectively address customer needs and concerns
The ability to work with autonomy, as well as good time management, prioritisation, and multitasking abilities
Customer-focused mindset with a passion for delivering exceptional customer support and driving customer satisfaction
Bonus: you have experience with ticketing tools (e.g., Intercom)
Extra bonus: you are familiar with manufacturing environment

What the job involves

Working within our Customer Success and Enablement team, the Product Circle, and, well, basically, the whole company, you will take ownership of supporting our customers while they use our SwipeGuide platform
Your mission? Helping our customers solve day-to-day questions
This is Kat on the beach with her colleagues back in 2022. Fast forward 2 years and Kat is now looking for additional support in her team over the next 6-7 months, and she needs your help!
Our CS team is a small, friendly, agile team that loves to learn
First point of contact for our customers, responding to their inquiries and troubleshooting technical issues via email and chat
Conduct thorough investigation and diagnosis of reported issues, utilising available resources and collaborating with internal teams to identify and implement effective resolutions
Document and maintain accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in our ticketing system, ensuring a comprehensive knowledge base for future reference
Write & update help articles that enable our customers to find solutions on their own
Support our Enablement Specialist with projects as needed such as creating materials for educating our customers
Set up and roll out external communication in regards to new features, feature updates or company updates via email, or chat

Our take

SwipeGuide was started in response to the founders' mutual frustration with traditional paper instructions. They have since set out to change the way we work and learn in a manufacturing environment.

The company offers AI-enabled digital work instructions, and standard operating procedures, for global manufacturing companies. They set themselves apart by bringing a simple solution into a space where complexity is the norm.

Having launched in 2016, the company has been well timed with the considerable surge in demand for digitisation of production processes. They have attracted impressive clients including PepsiCo, Heineken, ABB, and Orkla, who all use SwipeGuide to help teams easily digitise crucial instructions, operational routines, and procedures.

The company's 2021 funding was used to accelerate its international expansion and digital transformation in its factories.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-3% employee growth in 12 months

Glassdoor (4.9)

Company

Funding (last 2 of 3 rounds)

Apr 2021

$6.1m

SEED

Feb 2018

$1.2m

SEED

Total funding: $7.7m

Company benefits

Unlimited holidays (and we think it works here!)
Remote working opportunities &/or Amsterdam office
Competitive monthly compensation + monthly holiday pay
A challenging environment to develop your personal and professional skills with a lot of freedom to take on ownership
You'll be in a fortunate situation to make a high impact at a startup that is about to lift off after €5mn funding
You will enjoy working in a startup hub at B. Amsterdam
A chance to learn from other people's mistakes - we share and celebrate failures on Thursday

Company HQ

Sloten en Riekerpolder, Amsterdam, NH

Leadership

Willemijn Schneyder-Valbracht

(CEO & Co-Founder)

Previously founded Number8 in 2011.

Daan Assen

(Co-Founder)

Previously co-founded StarterSquad and Squads.

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