Manager of Global Employee Communications, ServiceNow
Global People Team
$124.7-171.4k
Offers ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$124.7-171.4k
Offers ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- You know how to create engaging communications assets – whether it’s for internal employees or C-suite audiences. You have good analytic and decision-making skills. Your strong communication skills help you influence others. You love to get creative and be part of team. Your able to easily juggling many projects at once and pivot quickly when needed. And, your writing is on fire
- If you’re hungry to build a career in employee and HR communications, this is a great opportunity to develop world-class communications skills with growth potential across the team and business
- Bachelor’s degree in English, journalism, communications or related field
- 8 years of employee communications experience, with an interest in building a career in corporate communications at a tech company
- Strong project manager (experience leading internal companywide events and experiences a plus!)
- Experience working in a matrixed environment; strong cross-functional collaboration skills and ability to drive coordination across stakeholders
- Ability to flex with fast growth and frequent change, and adapt plans and approaches in real-time (experience in a hypergrowth tech company is a plus!)
- Motivated communicator who can flex and independently prioritize shifting workloads in a high-growth, ever-changing environment (experience in a hypergrowth tech company is a plus!)
- Exceptional attention to detail and accuracy in all communications deliverables
- Excellent writer and verbal communicator
- Strong natural ability to identify, develop, and tell a great story across multiple media
- BS/BA degree required
What the job involves
- As a member of the Global Employee Communications and Engagement team, you’ll help us bring to life our goal to engage, inspire, and activate our various audiences
- You’ll have a keen focus on our HR programs as well as the Global People Team
- Everything moves quickly at a high-growth company, and we’re looking for someone who is comfortable working across the many facets of our team
- This includes writing, strategic comms planning, project managing, as well as leading our Global People team communications ecosystem
- In a nutshell, you’ll lead the communications for our HR organization
- Strategic comms planning – You will help develop and execute a strategic communications plan for the Chief People and AI Enablement Officer (CPAEO) and Global People team, including supporting the Director with internal communications, thought leadership, speaking opportunities, and media relations
- Writing – You’ll be the “first pen” for assets such as briefing docs, townhall scripts, and communications for the Global People Team
- Team editorial lead – You will turn ideas into compelling narratives, frameworks, and creative storytelling concepts. This will include improving processes and measuring engagement across our internal metrics that show where we’ve been and help us determine what’s next
- Project management – You’ll make sure work flows seamlessly across the Global People Team as we execute milestone moments, including Town Halls, Ask Me Anything Sessions, and other key events. Key teams like brand, production, and storytelling will look to you for all things process, procedure, and deadlines
- Trend tracking – You’ll have a journalistic mindset, seeking out new trends and ways to communicate across the Global People Team
- External social – You will help support and develop creative storytelling concepts for thought leadership and social content for our Chief People and AI Enablement Officer in collaboration with the Director and Office of the CPAEO
- Accolades and external recognition programs – It’s important to us to honor the hard work that’s done throughout the year. You will be part of the team that will help identify and share our favorite projects through internal and external communications
- Global People Team alignment – Partner across the team to ensure alignment and impact to our People Pact and Global People Team program communications. You will work with the Global Communications team to ensure message alignment and consistency across all audiences
- You will partner most closely with the Director of Employee Communications, Global People Team. You’ll also partner across the Global People Team, Global Communications and Corporate Affairs, Brand, Marketing, and Executive Communications—just to name a few. Of course, we also partner closely with employees across the company as well to bring our People Pact and their amazing stories to life!
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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