Marketing Operations & Creative Design Manager, New Look
12 Month Fixed Term Contract
Salary not provided
+ Profit related bonus scheme
Junior and Mid level
London
1-3 days a week in office
Global fashion retailer
Posted today
Global fashion retailer
1001+ employees
B2CRetailB2BFashion
Posted today
Salary not provided
+ Profit related bonus scheme
Junior and Mid level
London
1-3 days a week in office
1001+ employees
B2CRetailB2BFashion
Company mission
Our aim is to uplift our customers, colleagues and suppliers while striving to make kinder choices for our people and planet.
Role
Who you are
- Strong background in marketing operations, creative design, or project management, with a passion for delivering high-quality marketing campaigns
- Exceptional organisational skills and attention to detail, with the ability to manage multiple projects and deadlines
- Collaborative, communicative, and able to build strong relationships with internal teams, external suppliers, and franchise partners
- Experience with creative development and asset management, especially in the retail and omni-channel space
- Positive, resilient, proactive, and can-do attitude with a genuine desire to contribute to a fun and inspiring creative environment
- Ability to manage, influence and motivate stakeholders across the business
- Multi-Tasking & Deadline Management: Demonstrate strength and resilience under pressure, managing multiple tasks and deadlines simultaneously while maintaining a calm, unflustered demeanour. Prioritize effectively to ensure timely delivery. Effectively and transparently communicate to best manage expectations
What the job involves
- We are seeking a dynamic and highly organised Marketing Operations and Creative Design Manager to join our creative team
- In this role, you will be responsible for overseeing the seamless execution of marketing campaigns, managing key trade activities, and ensuring the timely delivery of in-store assets across multiple channels
- You will collaborate closely with various teams, including but not limited to; Creative, Trade, Operations, Retail, and Finance to ensure our marketing efforts are aligned with business objectives and consistently deliver a top-notch omni-channel experience
- Campaign Execution & Collaboration: Work closely with Creative, Trade, and Operations teams to deliver campaign communications, ensuring clear and detailed guidance is provided. Help establish effective processes that support key trade activities and meet deadlines
- Store Communication & Support: Effectively communicate all weekly and seasonal marketing actions to store teams, ensuring that all activities and events are well-understood and embraced
- Asset Planning & Distribution: Collaborate with Retail and Operations teams on the planning, briefing, and distribution of in-store POS, window messages, and other store assets
- Studio & Production Coordination: Oversee the technical briefing and scheduling of studio activities, working directly with the Studio Manager and Production teams to ensure all requirements and deadlines are met
- Quality Control: Review all assets to ensure that copy, creative, and trade-specific details are accurate and meet specifications
- Finance Management: Manage the internal finance system for POS and windows, maintaining strong relationships with the Finance team. Ensure requisitions and purchase orders are properly controlled, and that invoices are processed accurately
- Cross-Functional Alignment: Liaise with internal teams to ensure marketing and campaign activities align creatively and commercially, resulting in a seamless omni-channel experience
- Supplier Management: Build strong, positive relationships with external suppliers, overseeing the tender process for assets and ensuring all activities are delivered within budget
- Store & Window Database Maintenance: Maintain an accurate store and window database, collaborating with print suppliers, Property, and Field teams to ensure accurate allocations
- POS Library & Graphic Requests: Sustain a strong POS library that aligns with the marketing strategy and agreed display principles. Manage the POS-ordering system and review store requests to ensure all items are available
- Creative Development: Assist in the creative development of POS and window assets, experimenting with new materials and driving new initiatives for the marketing team
Application process
- Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process
Salary benchmarks
Our take
New Look, a well-known UK fashion retailer with over 380 stores, has been a staple of the British retail scene since the late 1960s. Though it has faced challenges in the competitive retail landscape, including entering and exiting international markets, the company has steadily evolved its business model.
Though still shedding its "fast fashion" label, New Look's recent changes signal a more focused direction. With the company reducing its UK store footprint and withdrawing from international markets to concentrate on sustainability and digital growth.
In line with these efforts, New Look has partnered with blockchain traceability startup TrusTrace to enhance transparency in its supply chain. The collaboration supports the company's ambitious sustainability targets, including a 46% reduction in carbon emissions by 2031 and achieving Net Zero by 2040.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Company benefits
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Private pension scheme
- Profit related bonus scheme
- Company Car allowance - you can use it to buy, lease or fund your current vehicle or take as cash benefit (Manager level and above)
- AXA Private Medical Scheme
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave
- Spread the cost of your commute with interest-free season ticket loans
- Do your bit for the environment and save money with our Cycle2Work scheme
- We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust
Company values
- It Starts With Me - We take accountability for and ownership of everything we do. We're curious and ask the right questions. We're clear about our own purpose, we take time to invest in our personal growth and wellness, and we encourage others to do the same
- Play To Win - We're clear on what we stand for and what we need to achieve. We make informed, fair decisions and celebrate and reward success. We constantly raise the bar and are empowered to be brave and bold in everything we do
- We Are One - Success comes from the collective energy and contribution of all our colleagues. We develop effective relationships, showing compassion and respect for each other. We care about each other and our communities and celebrate diversity
- Customer Obsessed - We know who our customers are. We're here to listen and see things from their point of view. With every project we work on, and every customer we interact with, we surpass their expectations, and always make them feel seen
Company HQ
Shadwell, London, UK
Articles
Leadership
Helen Connolly
(CEO)Helen was appointed to the Board of Directors in January 2022 when she became CEO. Previously CEO at Bonmarche, and senior roles at George at Asda, Dorothy Perkins and Next.
Diversity, Equity & Inclusion at New Look
- We have six clear inclusion ambitions: - Drive a culture of inclusivity through learning & sharing - Give our colleagues a stronger voice - Represent the customers we serve - Enable people access to the world of work and opportunities to progress & thrive - Ensure that wellbeing is intrinsic within our ED&I strategy by giving our people the tools to look after their own wellbeing, to stay healthy, happy and have a good work-life balance - ED&I is always on and underpins our purpose to #inspirethatnewlookfeeling
- Our mission as an accessible and inclusive Employer of Choice is further emphasised by transparent policies, leadership development, recruitment strategies, and flexible working models focused on colleague engagement and wellbeing.
- We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
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