Customer Support Engineer, Fivetran
+ RSU stock grants
2 days a week in office
Automated data movement platform
Be an early applicant
Automated data movement platform
1001+ employees
Be an early applicant
+ RSU stock grants
2 days a week in office
1001+ employees
Company mission
To make access to data s simple and reliable as electricity.
Role
Who you are
- Experience: 3 - 8 years
- Strong customer advocacy with excellent written and verbal communication skills in English
- Extensive experience with RESTful and SOAP APIs
- Well-developed analytical, process-oriented approach to troubleshooting, problem-solving, and issue resolution with keen attention to detail
- Strong cross-collaborative skills with a passion for fostering a positive, ego-free culture where teamwork, shared decision-making, and collective success are core values
- Proficient in data analysis with strong skills in SQL querying, log analysis, and the ability to read and understand Java, C++, or other programming languages—including experience interpreting Java stack traces and exceptions
- Strong knowledge of networking concepts including latency and connectivity troubleshooting
- Comfortable navigating Github and submitting Pull Requests
Desirable
- Expertise in at least one SaaS REST API including Meta, Stripe, Hubpot or Shopify APIs
- Experience with ETL processes, data transformation, and integration tools used to streamline data movement and ensure data consistency across platforms
What the job involves
- We are looking for a Customer Support Engineer who brings strong technical skills, a customer-centric mindset, and a drive to deliver exceptional support within Fivetran’s SaaS connector group
- In this role, you will troubleshoot complex issues, manage escalations with clarity and professionalism, and work closely with engineering and product teams to advocate for customer needs and strengthen product quality
- Aligned with Fivetran’s values, you will collaborate across regions, communicate with integrity, and consistently demonstrate operational excellence
- Via a collaborative and holistic approach that is focused not only on resolution but also prevention of future issues, you will act as our customer’s technical champion within Fivetran, and contribute to a world-class support experience that reflects Fivetran’s commitment to quality and reliability
- Own and manage customer cases end-to-end, from initial troubleshooting through root cause analysis to full resolution while collaborating with customers and stakeholders to ensure timely outcomes
- Deliver technical support to Fivetran customers and partners across multiple channels (web, email, virtual meetings, etc.)
- Support customers round the clock in close partnership globally with our APAC and AMER regional support teams
- Investigate incidents using Fivetran connectors, logs, and internal tools to identify and resolve issues within the customer environment
- Closely partner with Fivetran’s Engineering and Product teams by submitting well-documented bugs, feature requests and improving product stability
- Document any known or newly identified solutions in our knowledge base, fostering team-wide expertise and ensuring consistency in support delivery
- Collaborate with teammates on technical and strategic projects aimed at improving support processes, driving efficiency, and enhancing customer satisfaction
Our take
Fivetran is a data integration company focused on one simple idea: making data easy to move and use. It provides a fully managed platform that automatically moves data from hundreds of sources into cloud destinations, helping team centralize information without building or maintaining complex pipelines. So, by handling the heavy lifting behind the scenes, Fivetran allows organizations to spend less time managing infrastructure and more time working on their data.
This approach has a real and growing impact, with more than 700 fully managed connectors, Fivetran supports hybrid and multi-cloud environments and keeps data accurate and secure as it flows into analytics and AI systems. Trusted by over 7,600 customers worldwide, the platform helps businesses standardize how data is collected and shared across teams, breaking down silos and making insights more accessible. And the result is a stronger data foundation that supports faster decision-making and innovation.
In 2025, the company's momentum was also recognized with a Microsoft Marketplace Partner of the Year Award and a finalist spot for Microsoft's Americas Emerging Partner of the Year. These milestones reflect its role in helping enterprises modernize data infrastructure on Microsoft Azure and prepare for AI-driven workloads. By continuing to deepen its partnerships and focus on reliable, automated data movement, Fivetran is well positioned to carry this success forward as organizations increasingly rely on data s the backbone of future intelligence.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.7m
Company HQ
Downtown, Oakland, CA
Leadership
George Fraser
(CEO)George graduated with a PhD in Neurobiology from the University of Pittsburgh.
Taylor Brown
(COO)Taylor studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level.
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