Senior Benefits Associate, Zocdoc
$115-155.6k
+ Variable pay and/or equity
2+ days a week in office (Soho, NY)
API connecting patients to doctors
Be an early applicant
API connecting patients to doctors
1001+ employees
Be an early applicant
$115-155.6k
+ Variable pay and/or equity
2+ days a week in office (Soho, NY)
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- Personally motivated by building programs and experiences that genuinely support people — you see great benefits administration as an act of care, not just compliance
- Autonomous, urgent, and creative - you genuinely love solving problems and creating lasting solutions
- Highly organized and detail-oriented — you catch data integrity issues before they become problems, and you track every open thread to closure
- Passionate about the employee experience and committed to making every benefits interaction feel personal and high-touch, not transactional
- The kind of person who builds strong, trust-based partnerships across Payroll, Finance, and external vendors — because you know that great benefits outcomes depend on great relationships
- Serious about your work, but not about yourself. You take pride in your work while remaining humble, adaptable, and approachable
- An unrelenting desire to build more equitable, inclusive, and diverse workplaces — you view this role as an opportunity to create positive change
- Meaningful (4–6 years) of progressive benefits administration experience, ideally gained in a high-growth, fast-paced environment
- The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
- Experience administering Leave of Absence programs, including FMLA, ADA, state leave programs, and disability benefits
- A strong working knowledge of federal and state benefits regulations — COBRA, HIPAA, FMLA, ERISA, ACA — and the confidence to interpret and apply them accurately
- A compassionate but consultative approach with employees and vendors, with the communication skills to make complex benefits topics feel accessible
- Superb attention to detail and organizational skills — you believe accurate data is the foundation of a trustworthy benefits program
- A bachelor's degree or equivalent relevant experience
- Advanced benefits and/or HR certifications (CEBS, SHRM-CP, PHR) are a plus
What the job involves
- Zocdoc's most important asset is our people
- As Senior Benefits Associate, you'll play a meaningful role in making sure that every Zocdoc employee can access, understand, and rely on the benefits they need — so they can show up and do their best work helping patients get the care they deserve
- You'll own the day-to-day operations of our health, retirement, and leave programs with precision and genuine care, while continuously finding ways to make our benefits experience more seamless, equitable, and exceptional
- This is a role where operational excellence meets real human impact
- Administering Zocdoc's employee benefit programs — medical, dental, vision, life, disability, wellness, FSAs, HSAs, COBRA, retirement, commuter, and voluntary benefits
- Serving as the primary point of contact for employees navigating benefits questions, qualifying life events, new hire enrollments, terminations, and dependent verification — delivering a high-touch experience at every step
- Administering leave of absence programs in partnership with Zocdoc's leave administrator, including FMLA, ADA, state leave programs, paid family leave, workers' compensation, and short-term disability
- Performing regular audits of benefit eligibility, payroll deductions, vendor files, invoices, and system integrations to maintain data integrity and financial accuracy
- Reconciling monthly benefit invoices and partnering with Payroll and Finance to resolve discrepancies quickly and accurately
- Supporting annual Open Enrollment from system configuration testing through employee education sessions and post-enrollment auditing
- Maintaining compliance with ERISA, ACA, COBRA, HIPAA, Section 125, Medicare reporting, and applicable federal, state, and local regulations — and supporting Form 5500 filings, nondiscrimination testing, and other annual activities
- Developing and maintaining employee-facing documentation, benefit guides, and knowledge articles that make our programs easy to understand and navigate
- Identifying opportunities to automate processes, leverage AI tools, improve reporting, and continuously elevate the overall employee experience
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the fragmented healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Moving forward, Zocdoc will continue to invest in its platform to optimise its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $452m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(Co-Founder & CEO)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder & Chief AI Officer)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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