Principal Software Engineer, Roblox
Customer Care
$289.5-338.3k
+ Equity
More information about location
3 days a week in office (San Mateo, CA)
Online gaming & entertainment platform
Be an early applicant
Online gaming & entertainment platform
1001+ employees
Be an early applicant
$289.5-338.3k
+ Equity
More information about location
3 days a week in office (San Mateo, CA)
1001+ employees
Company mission
To help connect and bring together people from around the world through play.
Role
Who you are
- A Bachelor's degree in Computer Science, or a related field, with a minimum of 8 years of hands-on experience. A graduate degree is highly preferred
- Extensive experience with modern programming languages such as C#, Java, Python, or similar, with a strong emphasis on writing efficient, maintainable, and scalable code
- In-depth knowledge of contemporary software design patterns, including microservice architecture, RESTful APIs, and Remote Procedure Calls (RPC), with a proven track record of building robust and scalable systems
- Demonstrated ability to develop end-to-end solutions for complex technical challenges, collaborating across multiple teams from conception through to launch
- Proven experience developing innovative solutions using LLMs is highly desirable
- Prior experience in machine learning is helpful
- A Technical Leader: You have initiated and facilitated complicated technical solutions. Your technical expertise influences product direction. You foster a culture of technical excellence
- Analytical: Excited to investigate large, ambiguous problems, and quantify the problems and the solutions
- User Oriented: You always start with the needs of the user, whether they are Roblox users or internal engineers before architecting a solution
- Team Oriented: You lift up your peers and find ways to make the team stronger
What the job involves
- We are looking for a Principal Engineer to join our Customer Care team within the Trust & Safety organization. In this role, you will revolutionize Roblox user’s customer support experience by developing next-generation, AI-powered solutions at scale
- You will collaborate closely with customer support agents and the Roblox development community to design and implement innovative technical solutions to complex challenges
- Design and build customer facing and internal applications to provide customer support at scale, including a state-of-the-art, LLM-backed chatbot
- Stay familiar with recent trends in LLMs and develop innovative solutions and features for the chatbot, while optimizing for cost
- Help define the team's roadmap and long-term strategy in collaboration with product, operations, and other cross functional stakeholders to develop the next generation of customer care experience
- Provide technical leadership to influence within and outside the team
- Mentor junior engineers to develop their skills, and abilities
Our take
While online gaming is no longer a revolutionary concept, Roblox has established itself as a leader in the industry by creating a gaming toolbox that encourages quality game creation, which it pays developers for.
In addition to standard games, the platform offers virtual worlds and other experiences to explore and interact with. Its platform provides an online ecosystem for millions to create, socialize, chat, and explore immersive experiences with friends. In fact, in the US its used by two-thirds of children aged 9 to 12.
The experiences on the platform are made by Roblox's over three million creators, and are available on a range of devices from PC to Xbox to Oculus, and more. The company has grown at an impressive rate, and has been keen to adopt new developments in the tech world, for example with its real-time AI translation for players to interact outside their native tongue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$520m
SERIES H
Feb 2020
$150m
SERIES G
Total funding: $922.8m
Company benefits
- Medical, dental, and vision coverage
- 401k
- Flexible vacation policy
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
Company HQ
South San Mateo, San Mateo, CA
Articles
Leadership
David Baszucki
(CEO)Studied Electrical Engineering at Stanford before founding Knowledge Revolution in 1990, where they spent 9 years as CEO. They worked as VP of MSC.Software for 2 years, and started Roblox in 2005.
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