IT Support Engineer, Collective
$160-189k
+ equity + bonus
Back-office platform for self-employed people
Be an early applicant
Back-office platform for self-employed people
201-500 employees
Be an early applicant
$160-189k
+ equity + bonus
201-500 employees
Company mission
To empower Businesses-of-One to succeed for the life of their business and beyond.
Role
Who you are
- 3–5 years in IT support or IT engineering, with at least 2 supporting a majority-Mac fleet
- System administration and advanced troubleshooting across macOS endpoints, including real command-line fluency (bash/zsh — reading logs, managing services, configuration profiles, scripted fixes) and MDM platform management
- Strong hands-on experience administering core SaaS platforms: Google Workspace, an IdP/SSO platform, MDM, and ITSM tooling
- Working knowledge of modern identity protocols (SAML, OAuth, OIDC, SCIM) and the integrations that run across them
- Scripting in Bash/Zsh and Python
- Solid networking fundamentals — Wi-Fi, LAN, DHCP, DNS, VLANs — and the ability to run an office network day to day
- Conviction that AI and automation should eliminate manual work — you build the fix once rather than click through it again
- Excellent problem-solving and the ability to work calmly under pressure
- Communicate effectively with engineers, security professionals, and business stakeholders — and warmly, without condescension, with the people behind the tickets
- Ticket-queue discipline in a modern ITSM tool — you communicate status, hit SLAs, and close the loop
What the job involves
- Day to day, this is a true hybrid role: most of your time goes deep — engineering our macOS fleet, identity stack, office network, and the automation that runs our IT operations — with the rest spent working the ticket queue and helping people face-to-face
- We're a Mac shop end to end. Our stack is modern and lean, and identity sits at the center of everything: our IdP provisions most of our SaaS and our HRIS drives account lifecycle. When something breaks in that chain, you'll be the person who can trace it — not just escalate it
- Systems engineering & automation
- Lead the design, implementation, and maintenance of secure, scalable IT infrastructure across identity, endpoints, network, and SaaS
- Build and maintain automated employee-lifecycle (joiner / mover / leaver) workflows that replace manual provisioning work — automation over click-ops
- Contribute to our internal tooling — we script our own dashboards and automation in Python, and increasingly use AI-assisted workflows; you'll help extend them, not just consume them
- Serve as a technical escalation point for issues Tier 1 can't resolve, and turn recurring escalations into permanent fixes
- Mac fleet engineering
- Troubleshoot advanced macOS issues beyond the GUI: system logs, launch agents/daemons, configuration profiles, plists, disk and FileVault issues — comfortable living in Terminal
- Manage the fleet through MDM: zero-touch deployment, configuration baselines, OS update enforcement, and compliance remediation
- Partner with security on endpoint health — EDR sensor issues, vulnerability remediation, and closing compliance gaps
- Keep asset inventory accurate across procurement, assignment, repair, and decommission
- Identity, Workspace & HRIS
- Administer and troubleshoot our IdP: SSO/SAML app issues, SCIM provisioning to downstream SaaS, role mappings, and MFA resets
- Administer Google Workspace: accounts, groups, delegation, mail routing and delivery issues — including bulk and scripted admin work
- Trace and fix provisioning breakages across the HRIS → IdP → SaaS chain, coordinating with People Ops when data is the root cause
- Network management
- Manage the office network — Wi-Fi, wired LAN, VLANs, DHCP/DNS: monitor health, tune coverage and performance, and keep documentation current
- Troubleshoot connectivity end to end, from a user's laptop to the uplink, and own vendor and ISP escalations through resolution
- Keep office infrastructure running: conference-room AV and video systems, printers, and desk and peripheral deployment
- Project execution & collaboration
- Own IT projects end-to-end — scoping, timelines, and deliverables — and communicate status clearly to stakeholders along the way
- Partner cross-functionally with security, engineering, and People Ops on rollouts, integrations, and process changes
- Service desk & customer service
- Own tickets end-to-end in our service desk — access requests, hardware, software, lockouts, Workspace admin — with clear communication and real follow-through
- Deliver white-glove, face-to-face support as a primary onsite IT contact, including support for leadership and onsite events
- Write and maintain knowledge-base articles and runbooks so fixes stick and repeat
Our take
Collective is tapping into the quickly growing freelance and self employed workforce with a back office platform which provides full support for accounting, tax, bookkeeping and other financial admin, essentially removing the burden from the business owner entirely.
Launched in 2020, Collective didn’t take long to receive major backing from General Catalyst as well as Ashton Kutcher’s VC fund Sound Ventures. It’s put it to great use too, with an employee headcount now in the hundreds, showing just how fast the startup is growing.
Interestingly, Collective isn’t available for any and all subscribers. Rather, it only allows applicants to become members if Collective’s advisors know they can offer real value. It may seem a counter-intuitive move, but it keeps the company’s success rate high.
The company's latest funding round, raised in 2023, supports the accelerated implementation of AI across its operations as well as expanded onboarding efforts. Collective also continues to broaden the value of its offering, for example wit the launch of an AI accounting platform for one-person operations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2023
$50m
EARLY VC
May 2021
$20m
SERIES A
Total funding: $78.7m
Company benefits
- Flex work setup
- Flexible PTO
- 14 paid holidays
- Paid parental leave (16 weeks)
- Health, dental, and vision
- Additional medical coverage
- 401k plan
- Equity
Company HQ
SoMa, San Francisco, CA
Leadership
Hooman Radfar
(CEO & Co-Founder)Previously co-founded and was CEO of AddThis (acquired by Oracle), and was a founding partner at early stage startup accelerator Expa.
Ugur Kaner
(Board Member & Co-Founder)Was CPO before taking on an Advisor role. Joined YC startup in 2015 MBX as VP of Product Design, building multi-brand beauty and personal care startup Memebox. Helped to build the now public Udemy, and has worked with Google, Angry Birds, and Nokia.
Bugra Akcay
(Board Member & Co-Founder)Co-founded and was CTO of Hike, an accounting and tax platform for freelancers which preluded Collective. Was also the co-founder and CTO of Cici Meze, an enterprise food informatics company.
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