Business Analytics Director, Vivid Seats
More information about location
3 days a week in office
Ticket exchange and resale platform
Job no longer available
Ticket exchange and resale platform
501-1000 employees
Job no longer available
More information about location
3 days a week in office
501-1000 employees
Company mission
Vivid Seats' mission is to empower every fan to get to the live events that shape their most vivid moments and memories.
Role
Who you are
- Bachelor’s degree
- Minimum of 8 years leading a high performing analytics team, with progressive career experience in analytics with hands-on experience working with data methods and analysis
- Strong business acumen alongside the technical chops to pick things up quickly
- Expertise working with data visualization tools and techniques (e.g. Looker, Tableau, SQL, Power BI, Python); experience working with Google Analytics a strong plus
- Strong background in statistical analysis and analytical methods to derive insights
- Effective communication skills are necessary including the ability to distill complex data sets into simple concepts and clear, concise and compelling recommendations
- Ability to accurately scope out tasks and projects in order to orchestrate the right people and processes to achieve the end goal or objective; nimble enough to anticipate and react to changes and roadblocks and can evaluate results and pivot when necessary
- Strong leadership skills with a focus on mentorship, teamwork and collaboration
- An understanding of how to build relationships and establish trust with cross-functional stakeholders to ensure effective teamwork and accomplish complex objectives
- Desire to work in a fast-paced and dynamic industry
What the job involves
- As the Director of Business Analytics, you will lead the Business Analytics team and be responsible for delivering analysis and data driven insights that power the business with timely and actionable information
- This position plays a central and critical role in leveraging data-driven insights to help drive real business results in a dynamic industry
- Expertise in data analysis and strong leadership skills are crucial to enable you to guide the company toward achieving its goals and objectives
- Reports to the VP of FP&A
- Analytics Strategy: Develop and oversee strategy to enable and ensure data driven decision-making across pricing, marketing, product and our ticketing marketplaces
- Data Strategy: Lead the provision of clean, easy-to-use data across the company, working in partnership with Data Engineering and the greater Technology organization
- Data Access: Manage business visualization tools (Looker, Tableau) and platforms ensuring data accuracy, accessibility and availability
- Performance Monitoring: Create and maintain the necessary structures to provide monitoring of daily and weekly performance trending with ongoing adjustments and recommendations
- Stakeholder Collaboration: Work closely with various departments and business leaders to understand their data needs to provide effective support and facilitate data-driven decision making across the company
- Innovation & Improvement: Stay updated with business trends and technologies. Propose and implement improvements in data, reporting and analytical tools and processes. Inspire and drive the team to operate as a best-in-class analytics function
- Leadership: Provide strategic leadership for the Business Analytics team, setting overall goals and priorities and ensuring the team’s alignment to organizational objectives. Lead, develop and coach a team of analytics professionals, providing guidance and mentorship to foster a high-performance culture
- How your role expectations will progress as the Director of Business Analytics in the first 30, 90, and 180 days:
- 30 days in
- Learn how ticket marketplaces operate and acquire an in-depth understanding of our business model, focusing on the marketplace dynamics and the analytical needs of various teams across the company
- Acclimate to team and company norms, business objectives, and Vivid Seats values. In month one, you are conducting an ‘as-is’ assessment of the current state of affairs for people, processes and key technologies
- Complete a comprehensive dive into our data sources and systems; understand the tools that are used to access and report on data
- Dig in with the team to understand what each of their responsibilities entail and evaluate and understand our existing processes and reporting capabilities
- Meet, engage with and start to develop relationships with key stakeholders
- Gain an understanding of the key competencies, needs, gaps and challenges across the company as it relates to data and reporting needs, and within the team as it relates to organizational structure, bandwidth, skills and people
- 90 days in
- Provide and action organizational and process improvements where needed
- You are setting and prioritizing objectives for the team and nurturing an expedient and insightful analytical culture
- Deepen team integration by providing direct guidance and support, fostering a strong team environment
- Working with the Data Engineering team, you are formulating best practices going forward including assessing the need for a more formalized data governance framework
- 180 days in
- You are acting as the strategic owner of the function driving value to the rest of the company
- Have developed strong partnerships with stakeholders across the organization and are regularly meeting with key constituents
- Have established standards, methods and best practices within the Business Analytics team to ensure the delivery of best-in-class reporting, analysis and relevant output and recommendations
- Initiated a data governance process and framework across the organization
- Have set team goals for the upcoming year that align to overall business objectives
Our take
Founded in 2001, Vivid Seats is one of the leading online ticket marketplaces. The event tickets market is one of the biggest out there, expected to reach almost $85 billion by 2027, and the company has secured its place within it with partnerships with big players like ESPN, RollingStone, and the NBA.
The company's strategy has so far been based on massive public exposure through heavy spending on digital advertising, which has brought it great success to date. Its connects millions of buyers with thousands of ticket sellers each year, covering hundreds of thousands of different events.
Vivid Seats boasts high revenues and sustained growth, and went public in 2021. Following its listing on the NASDAQ, the company has been focusing on expanding operations and broadening its tech capabilities. A recent development is the company's Vivid Picks app, which combines live event and gaming experiences to target changing trends in the events ticket space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
42% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2014
$5.2m
SERIES A
Mar 2012
$3.9m
ANGEL
Total funding: $9.7m
Company benefits
- Health, dental and vision packages: BCBS PPO, HSA and HMO plans, mental heath and telehealth programs.
- Retirement and savings programs, continuing education opportunities, and rewarding performance incentives.
- PTO, mental health days, and maternity/paternity policies.
- Company-wide town-halls, hackathons, product demos, in-office happy hours, holiday and summer events, company-sponsored sports leagues and competitions.
- Gym membership fees, wellness weeks, access to on-site treadmill desks, bike storage, fitness classes, and inspiring office spaces.
- Hybrid working arrangements at accessible office locations. Company-provided laptops, monitors, & software in-office. Room for ideas (open floorplan with plenty of meeting rooms, quiet areas, and whiteboards), and coffee. We’re talking good coffee.
Company values
- We Raise the Bar: We shape our industry – we are the competition. We’re ambitious and disciplined teammates who make smart plays and get better every day.
- We Create Exceptional Experiences: Whether we’re engaging a fan, seller, partner, or teammate, we don’t compromise when it comes to their experience. We hold ourselves accountable and lean into every connection to make the moment count.
- We Embrace Change: In our world, the only constant is change and we’re ready for it. As a team, we’re energized by working with speed and agility to anticipate; we’re unafraid to be self-critical and we drive relentlessly to get the best results.
- We Enhance Communities: We invest in our communities inside and out. We’re united in raising awareness around causes close to our hearts and are passionate about giving back.
- We Commit as a Team: Above all else , we’re one team that trusts and supports each other –our unity gives us the strength to tackle even the most difficult challenges facing our business. Driven in our pursuit of the optimal, we constructively voice our perspectives, and when the best play is called, we move forward together.
Company HQ
West Loop Gate, Chicago, IL
Articles
Leadership
Eric Vassilatos
(Co-founder)Also Principal at Magnolia Capital and Managing Partner at SkyBox capital.
Stan Chia
(CEO)Board Director at 1871, and Board Member at the Georgia Institute of Technology. Former COO of GrubHub.
Salary benchmarks
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