Technical Account Manager, Sisense
$75-130k
More information about location
1-5 days a week in office
AI-driven business analytics platform
Be an early applicant
AI-driven business analytics platform
501-1000 employees
Be an early applicant
$75-130k
More information about location
1-5 days a week in office
501-1000 employees
Company mission
To accelerate product innovation through AI/ML capabilities. Our global analytics platform lets customers drive better, faster decisions for their business and end users.
Role
Who you are
- 3-5 years of experience in a technical, customer facing role
- You’ve assisted or led complex technical software implementations or managed services, ideally in the cloud, data warehouse, and/or business intelligence space
- You worked on the front lines with customers on a daily basis
- You’ve troubleshooted technical issues with a customer on web meetings
- You have an analytical mind and hands on experience with data tools like those in Business Intelligence, Database Management, Analytics, or Integration
- You’ve created and delivered customized technical presentations and demonstrations to technical and non-technical audiences of all levels from stakeholders to executive sponsors
- Familiar with analytics data modeling strategies and concepts
- Proficient in SQL
- Experience as a data modeler with analytical tools such as Sisense, Tableau, PowerBi etc
- Proficiency in Linux
- Comfortable with programming languages such as Python, Javascript, Java, C++, GO, etc. We primarily use JavaScript or Python
- Experience with REST APIs
- You are intellectually curious. If you don’t know the answer, you’ll get it!
Desirable
- Knowledge of Kubernetes and Docker
- React, Next.js, Vue.js or any popular JavaScript frameworks
- Hands-on experience with embedding software into another application
- SSO methods such as SAML 2.0, OpenID Connect and JWT
What the job involves
- We are looking for an experienced Technical Account Manager (TAM) to become a trusted technical advisor for our Enterprise customers
- A TAM is a technical leader in complex analytics implementation projects and leads technical strategy for our Strategic and Enterprise accounts
- TAMs guide customers through strategic and technical decisions and are responsible for scoping technical initiatives, leading and executing according to Sisense's best practices, and directly contributing to successful project deliveries
- By Day 30..
- You will have a deep understanding of the Sisense technology and how Sisense customers can leverage our product to provide real value
- You will start interacting with Sisense customers and getting to know their challenges
- You will begin building dashboards and data models, configuring the product to ensure you have a foundational understanding of the technology
- You will understand internal interactions, processes and tools required to be an effective TAM
- By 60..
- You will continue your shadowing sessions with customers and may begin contributing as a complementary TAM on accounts
- You will handle customer’s requests/tickets independently and begin leading engagements with close guidance
- You’ll be exposed to a wider range of Sisense use cases
- You’ll learn about your team’s customer base and begin meeting the people
- By 60 days, you will have a well-rounded understanding of the Sisense customers and how they are leveraging our product
- By 90..
- You’ll own technical relationships with our elite customers
- You will lead and guide customers to successful, stable and scalable solutions based on Sisense’s implementation best practices
- You will partner with CS, Product, Engineering, Sales and our Support to offer the best advice to the customer
Our take
Sisense is one of the fastest-growing business intelligence firms based on an AI-driven model. The company has established offices in cities including San Francisco, Tel Aviv, London, and Tokyo during its nearly 20-year history.
Business intelligence is a huge market globally, meaning that there is considerable competition in Sisense’s niche, including such platforms as Tableau, Looker, and Qlik. However, Sisense has been widely recognized in the industry, winning various awards that showcase how well-regarded the company is.
The company has undergone several funding rounds and cited intentions to continue adding to its offering in the future. Past updates have included the launch of Sisense Notebooks, a code-first functionality that empowers data analysts with tools to conduct advanced analysis using SQL and Python, and most recently, an integration with ChatGPT that enables customers to automate time-consuming data preparation tasks.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2020
$100m
SERIES F
Sep 2018
$80m
SERIES E
Total funding: $278m
Company benefits
- Flexible time off: Sisense has generous time off policies to allow our employees to rest, recharge, and maintain a healthy work-life balance. Whether it’s through our Flexible Time Off Policy or our standard PTO Policy, you’ll be given ample opportunity to take some time away from work. We value your well-being and empower you to take ownership of your well-deserved time off
- Paid holidays and quarterly wellness days: Along with the 15+ paid holidays each location receives, we also have ‘Coming up for Air Days’ at the end of every quarter so our employees can rest and recharge. We also currently offer Half-Day Summer Fridays in the months of July and August, where employees can end their days at 2 pm local
- Global parental leave: We believe everyone should have an equal opportunity to advance their careers and build a family. We provide a minimum of 12 weeks of parental leave paid at base salary for the birthing parent/primary caregiver and a minimum of 4 weeks of parental leave paid at base salary for the non-birthing parent/secondary caregiver. Whether you’re welcoming a new addition to your family through birth, adoption, or foster care, we want you to take the time you need to bond with your newest family member without worrying about your job security or financial well-being
- Performance > Pay: We have annual performance reviews where all employees who have been with Sisense for at least 6 months are eligible for promotions and merit. There are systems in place to regularly review our compensation policies and ensure they are equitable and at market rate
- Stock options: All full-time employees receive stock options as part of their compensation package
Company HQ
Garment District, New York, NY
Leadership
Ariel Katz
(CEO)Promoted from CPO to CEO in 2023, Ariel has 25+ years of experience in enterprise cloud products and also played a role at Microsoft where he established and built Power BI.
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