Customer Success Manager, Salvo Health
$110-125k
More information about location
Virtual clinic for chronic gut conditions
Open for applications
Virtual clinic for chronic gut conditions
21-100 employees
Open for applications
$110-125k
More information about location
21-100 employees
Company mission
To radically increase access to the best of advanced, specialty healthcare for anyone living with chronic conditions - starting with the gut.
Role
Who you are
- 5+ years in healthcare management consulting, customer success/account management, operations, practice management, or a hybrid role involving providers and workflows
- Relationship builders - you get energy from meeting with people and solving problems together
- Likes to travel and build external relationships
- Strong communicator with the ability to influence cross-functional stakeholders without direct authority
- Comfortable leading onsite visits and working directly with clinical teams
- Track record of owning partner relationships, upselling, and delivering measurable results
- Strong operational and analytical skills — able to diagnose issues and design solutions that balance internal and external priorities
- Experience managing escalations with professionalism and urgency
- Experience building workflows or implementing new processes in a healthcare setting
- Familiarity with EHRs (eCW, Athena, gGastro) is a plus
- Thrives in a fast-paced, early-stage environment and enjoys building structure where none exists
What the job involves
- We’re looking for a Customer Success Manager to lead Salvo Health’s relationships with Gastroenterology practices and oversee the operational workflows that drive patient, provider, and financial outcomes
- This role blends relationship management, operational leadership, workflow design, and cross-functional collaboration
- As a manager, you will own a portfolio of partner practices, shape how Salvo integrates into clinic workflows, and contribute to the foundation of Salvo’s Customer Success team as we grow
- You’ll serve as a trusted partner to providers and practice leaders, while also leading internal projects that improve reliability, scalability, and partner experience
- Partner Relationship Ownership:
- Act as the primary strategic and operational contact for assigned GI practice partners
- Lead partner calls, QBRs, and performance reviews with clinic leadership
- Build and maintain strong relationships with administrators, office managers, and providers
- Anticipate partner needs and proactively identify opportunities for improvement
- Travel and Onsites:
- This role requires 25% travel including client implementations, ongoing onsite visits, physician meetings, conferences, and other industry events
- Operational & Workflow Leadership:
- Own and optimize critical workflows across referrals, onboarding, RPM requirements, logistics, eligibility, and clinical communication
- Build scalable processes and SOPs to support current and future partners
- Analyze bottlenecks and implement workflow improvements that increase reliability and efficiency
- Coordinate onsite visits to assess operations, deliver training, and strengthen adoption
- Escalation & Issue Management:
- Serve as the escalation point for provider, operational, and clinical issues
- Lead structured root-cause investigations and ensure follow-through to resolution
- Partner cross-functionally to address systemic issues and prevent recurrence
- Performance Monitoring & Reporting:
- Monitor partner KPIs and operational health with a focus on retention and outcomes
- Deliver weekly and monthly reporting to partners and internal teams
- Ensure accuracy in documentation across EHRs and internal systems
- Cross-Functional Leadership:
- Collaborate closely with Clinical Ops, Product, Engineering, RCM, and Engagement teams
- Translate partner insights into actionable product and workflow improvements
- Lead or co-lead cross-functional projects tied to partner success, workflow redesign, or new service lines
- Team & Process Development:
- Help shape the Customer Success function, including playbooks, SOPs, and onboarding processes
- Mentor junior team members as the team grows
- Contribute to hiring, training, and evolving team structure
Our take
The gut plays a vital role in the human body, and its complexity makes unique gastrointestinal problems common. Whilst consistent and meticulous analysis can uncover the roots of gut problems, it can be difficult for people to access such consistent help when doctors offer such short sessions and with such long waiting lists.
Salvo Health provides a virtual clinic for chronic gut conditions, allowing patients to gain unlimited access to a team of gut-health specialists. Through its mobile app, the company allows users to receive diagnoses, prescriptions, and contextualized plan adjustments from the experts, in addition to unlimited message communication and advanced health diagnostics.
While specialized Medtech applications have been developed for diabetes, obesity, cigarette addiction, and other health problems, Salvo Health has found a gap in the market with gut health. Whilst it will face challenges from potential competitors wising up to the niche, the company shows great potential to stand out due to its dedicated team of gut-health experts, customer service tools, and advanced analytic offerings.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Dec 2025
$8.5m
SERIES A
Jun 2025
$4m
SEED
Total funding: $28m
Company HQ
Greenburgh, Irvington, NY
Leadership
Jeff Glueck
(Co-Founder & CEO)Experience as CEO and COO of Foursquare from 2014 to 2019. Head of Digital and General Manager of Soft Side Client Group for Hawkfish LLC from 2019 to 2021.
Jason Finger
(Co-Founder)Experience as Executive Chairman of LiveAuctioneers from 2014 to 2021. Co-founder and CEO of Seamless since 1999.
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