Account Manager, Komodo Health
$86.5-150k
Curating big data and analytics on healthcare
Open for applications
Curating big data and analytics on healthcare
501-1000 employees
Open for applications
$86.5-150k
501-1000 employees
Company mission
To reduce the burden of disease.
Role
Who you are
- 4+ years overall working experience in the Biopharma / Life Sciences industry
- 2+ years in a client facing role as a consultant or life sciences data/software/service provider
- Prior experience in sales or delivery of data/software/consulting services with penetration into multiple customer groups and analytics engagements, experience selling, deploying or servicing cloud-based SaaS product offerings to Life Sciences customers
- Effective communication and storytelling skills, and the ability to successfully communicate with a variety of levels within a biopharma organization
- Data analysis skills, with strong interest and passion for leveraging data to generate unique intelligence and insights for competitive advantage
- Impeccable project management skills and the ability to influence without authority
- A track record of consistently meeting or exceeding department goals and/or customer satisfaction with comfort with providing recommendations and solutions based on rigorous research and analysis underpinned by deep expertise and thought leadership
- Demonstrated ability to work with and manage relationships with customers and partners at a senior management and director level (Bonus if you have done this with C-Suite level executives)
- Extensive experience with structuring client deliverables in PowerPoint/G-Slides, Word, Excel including an expert ability to “tell the story” with supporting analysis in a clear and effective manner
What the job involves
- The Account Manager role is responsible for working with the customer to make sure that they renew existing business and grow our footprint by upselling managed services and additional data/products for existing business
- Looking back on your first 12 months at Komodo Health, you will have accomplished…
- Successfully provided strategic support and guidance, leading to a measurable increase in customer satisfaction scores and an increase in retention / renewal rates
- Fostered a collaborative environment by effectively working with Customer Success and Sales teams, leading to an improved process for managing and expanding accounts
- Developed and maintained strong relationships with buyers and key decision-makers, ensuring regular engagement and alignment with their needs and objectives
- Service/ Support
- Provide strategic support and guidance on key deliverables and customer requests for existing business
- Manage engagement scope (and investment requests) and contracting for managed services for existing business and renewals
- Need to collaborate with Customer Success and Sales
- Value Delivery
- Communicate / evangelize the value delivered and ROI for renewals and existing business
- Prepare for and lead Quarterly Business Reviews (QBRs)
- Account Growth
- Proactively educate stakeholders on new services and product features in coordination with the Area Vice Presidents (AVPs)
- Ensure BANT and secure budget for renewals, managed services, and authorized upsells on existing business
- Engage regularly with buyers / key decision makers for existing business
- Develop all renewal/expansion collateral
- Identify other upsell opportunities (additional Therapeutic Areas (TAs), additional products, additional data, etc.) and share with Area Vice Presidents (AVPs)
Our take
Komodo Health has built a healthcare map, an artificial intelligence and data analytics tool that tracks the healthcare encounters of well over 300 million patients. The service helps providers, pharmaceutical companies, and scientists identify opportunities for intervention and care improvements. It also helps them to analyze how products are performing in the market, identify at-risk patient groups, study the effectiveness of treatments, and detect patterns in drug and patient behavior.
Komodo Health’s comprehensive platform helps customers to better understand health and it is challenging the fragmentation of healthcare that contributes to inconsistent, unsatisfying results for both patients and providers. It has used its considerable amount of funding to focus on accelerating growth through further innovation and development of its enterprise technology platform, application suite and core data assets.
Komodo Health made cuts to its core team at the end 2022 as part of a restructuring following a large equity funding round. This is very likely to be part of a push for profitability as it gears up for an IPO. With its business strategy realigned, it is resuming hiring in all areas to continue to develop its product and grow its market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Dec 2022
$200m
LATE VC
Mar 2021
$220m
SERIES E
Total funding: $514m
Company benefits
- Full medical, dental, and vision benefits
- Mobility across San Francisco and New York City Offices
- Paid Family leave
- Flexible working hours and flexible paid time off policy
- Personal wellness stipend
- 401(k) employer match
- Work from home opportunities
- Health insurance
Company values
- Be Awesome: Be present. Respect your peers. Help foster a community of trusted relationships with your co-workers. Be someone people want to be around. Be creative and resourceful. Be accountable. Have integrity. Be passionate about contributing. Stay positive. Be open, honest and humble.
- Seek Growth: Challenge yourself and your peers. Grow as a person. Crave learning and development opportunities. Support healthy, constructive debate that advances our thinking and planning, and drives us forward as an organization. Stay nimble.
- Deliver “wow”: Always strive to exceed expectations, with your team, your customers and shareholders. Always work to deliver high quality through flawless execution. Build innovative solutions that create exceptional value. Focus on outcomes. Reward outperformance.
- Enjoy the Ride: Love being at work. Embrace change. Listen to and support your colleagues. Share. Learn from mistakes. Celebrate successes. It’s a marathon not a sprint, value the journey. Stay healthy physically and mentally.
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Arif Nathoo
(CEO)Studied Medicine at Harvard. Former Associate Principal at McKinsey & Co for 7 years. Became a Senior Advisor for 2 years.
Web Sun
(President)Previously worked in Sales and Marketing at Merck&Co. VP of Business Development at Campbell Alliance.
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