Partnership Support Specialist, Figure
$75-80k
OTE
$50-55k
BASE
+ RSUs
More information about location
Blockchain-powered digital lender
Be an early applicant
Blockchain-powered digital lender
501-1000 employees
Be an early applicant
$75-80k
OTE
$50-55k
BASE
+ RSUs
More information about location
501-1000 employees
Company mission
To transform financial services through blockchain, bringing speed, efficiency and savings to both consumers and institutions.
Role
Who you are
- 2 - 4 years of experience in sales support, partner success, account coordination, lending operations, or similar role
- Experience supporting contractor, home improvement, solar, roofing, mortgage, or fintech partners preferred
- Strong written and verbal communication skills
- Comfortable using Salesforce or similar CRM systems
- Highly organized with strong attention to detail
- Ability to analyze performance data and translate insights into actionable next steps
- Comfortable managing multiple partners and priorities simultaneously
- Process-driven and proactive in identifying and resolving issues
- Salary
What the job involves
- The Partnership Support Specialist supports the Partner Development Managers and Channel Sales team by ensuring contractor partners are successfully onboarded, operationally supported, and positioned to increase funded loan volume
- This role is execution-focused and designed for someone who thrives in a fast-paced fintech environment. You will coordinate onboarding logistics, monitor application pipelines, recover stalled deals, maintain CRM accuracy, and serve as a key communication bridge between contractors and internal teams
- The ideal candidate enjoys structured processes, tracking performance metrics, and helping sales partners win by removing friction from the loan lifecycle
- Support onboarding and activation of contractor partners by coordinating training sessions, system access, and required documentation
- Maintain communication loops between contractors, Partner Development Managers, Loan Officers, Operations, and Support teams
- Monitor partner pipelines and identify stalled or incomplete applications
- Proactively follow up to recover deals and help move applications toward funding
- Track partner usage and adoption metrics, flagging gaps and surfacing growth opportunities
- Pull reports, review performance data, and assist in preparing outreach strategies
- Ensure Salesforce notes, partner records, and activity logs are clean and up to date
- Support objection handling by providing timely follow-ups and accurate product guidance
- Escalate operational or compliance-related issues quickly to appropriate internal teams
- Help standardize onboarding and lifecycle support processes to improve efficiency and scalability
Our take
Figure is the largest non-bank provider of home equity lines of credit, disrupting the lending industry with its blockchain platform, Provenance. The platform works as a registry, ledger, and exchange; handling loans, mortgaging, private credit and private investment.
The company is one of few that offers users the option to leverage their cryptocurrency assets to get loans or mortgages. Betting heavily on the cryptocurrency market has presented both its ups and downs for Figure, but a successful IPO in 2025 suggests its position nowadays is steady.
As digital assets continue to gain mainstream acceptance, there should be ample opportunity for Figure to expand its reach in the future. The company's IPO was supported by Goldman Sachs, Jefferies and BofA Securities, and raised an impressive $787.5 million.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2021
$200m
SERIES D
Dec 2019
$103m
SERIES C
Total funding: $418m
Company benefits
- 100% of premium costs for employees and dependents for medical, dental, and vision insurance
- Reimbursement for approved continuing education (eligible employees)
- 10 company-wide holidays plus one personal holiday
- Generous Flexible Time Away (FTA), Paid Time Off (PTO), and paid parental leave
- Bonus plan (eligible employees)
- Option to purchase a set number of shares of Figure's common stock (eligible employees)
Company HQ
Civic Center, New York, NY
Leadership
Mike Cagney
(Executive Chair & Co-founder)After Master's at Stanford, Mike spent almost 6 years as Chairman of ReFlow Services and co-founding Social Finance in 2011. He used this experience to co-found Figure in January 2018, serving since as CEO.
June Ou
(President & Co-founder)Having studied at Stanford and founded CCO Solutions, June spent 5 years at Social Finance with Mike, rising to VP of Product Management. She left this position in October 2017 to co-found Figure the following January.
Board Member at Cherry and Brex, at the latter of which they previously served as CFO/CBO and then COO. Was also CRO at SoFi.
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