Senior Product Manager, Flex
Customer Success
$191-204k
+ Company Equity
More information about location
3 days a week in office
Flexible rent payment application
Open for applications
Flexible rent payment application
501-1000 employees
Open for applications
$191-204k
+ Company Equity
More information about location
3 days a week in office
501-1000 employees
Company mission
Flex's mission is to empower as many renters as possible with flexibility over their most significant recurring expense.
Role
Who you are
- Product: 4+ years of product management experience with a track record of driving impact on your product(s) and ideally experience as a member of or partner to a customer facing team (e.g., Customer Success, Sales, etc)
- Analytical horsepower: You dig deep into the data, think from first principles, and deliver the right results
- Communication: High attention to detail including precise and effective communication with senior stakeholders
- Scrappy: In a fast moving, results oriented team, you need to be eager to wear multiple hats as a leader and a “doer”, who will do what is required to land impact for Flex customers at high quality rapidly
- Pace: Desire for fast-paced, entrepreneurial environment
What the job involves
- Flex’s core product that allows consumers to split their rent continues to grow extremely fast
- To ensure we can offer these customers the best possible end-to-end experience, we are heavily investing in Customer Success (CS) - including in the associated product experiences for both customers and support agents. We’re hiring a customer focused PM to lead the charge on our software/product related CS efforts
- You will serve as the primary product owner of the CS experience for both customers and Flex agents
- Develop and own Flex’s product strategy around Customer Success, across both customer experience and agent tools. This includes our product strategy and associated solutions related to the use of ML/AI to improve customer experience/outcomes
- Move fast to define, de-risk, launch, and iterate on offerings for both CS agents and end customers that drive rapid, high satisfaction solutions to customer needs
- Partner with Flex business leadership to shape overall CS strategy based on product strategy and roadmap
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- 100% company-paid medical, dental, and vision
- 401(k) + company stock options
- Unlimited paid time off + company paid holidays
- Parental leave + IVF and adoption support
- Flex Cares Program: Non-profit company match + pet adoption coverage
- Pet Insurance
- Free Flex subscription
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(CEO)Experience working in venture capital investments for Point72 and TVC. Also co-founded Boundless Reality.
YeTong Shao
(CPO)Experience as Data Science Researcher. Also co-founded Boundless Reality.
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