Program Manager, PagerDuty
Commercial Business
CA$83-125k
2+ days a week in office
Digital operations management platform
Open for applications
Digital operations management platform
1001+ employees
Open for applications
CA$83-125k
2+ days a week in office
1001+ employees
Company mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Role
Who you are
- 5+ years of experience in program management, marketing automation, or a related field
- Proven track record of designing and implementing successful customer lifecycle programs
- Strong understanding of email marketing best practices
- Excellent analytical skills with the ability to interpret and translate data into actionable insights
- Advanced reporting and analytical skills and proficient in Excel, Tableau, Gainsight, Salesforce and working knowledge of marketing automation tools
- Experience with A/B testing methodologies and reporting tools
- Excellent communication, collaboration, and project management skills
Desirable
- Experience with in-app messaging tools
- Prior knowledge of the SaaS industry
- SQL proficiency
What the job involves
- In this role, you'll be responsible for designing, developing, and managing digital lifecycle programs for our 14k+ Commercial customers. You'll work cross-functionally to create a seamless customer experience to improve awareness and product engagement, drive expansion, and reduce churn & downgrade
- Program Design & Execution:
- Develop and implement automated email campaigns targeted at specific sales and customer success stages
- Craft in-app messaging to complement onboarding experiences that drive engagement and feature adoption
- Collaborate with Sales, Customer Success, Product, Marketing and other internal teams to ensure program alignment with overall customer journey goals
- Test and validate results in order to automate the successful journeys
- Automation & Optimization:
- Champion the use of automation tools and platforms to streamline program execution and data collection
- Implement A/B testing methodologies to continuously improve program effectiveness
- Analyze program performance metrics to identify areas for improvement and optimize campaign strategies
- Communicate results of lifecycle program with senior leadership
- Data Analysis & Reporting:
- Work closely with the data analytics team to gather and analyze customer engagement data to understand the Commercial segment to know what campaigns to build and iterate upon
- Translate insights from data into actionable recommendations for program optimization
- Generate reports and presentations to showcase program success and ROI
Our take
PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving more than 10,500 enterprises including customers like GE, Capital One, IBM and Spotify, the company has become a key player in the space.
While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years, though it’s still a core part of its service. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.
In 2022, the company was recognized in the Regional and Global AWS Partner Awards as playing a key role in driving innovation and building solutions for the space. Off the back of post-IPO funding, it has continued to release new features and update its core products, towards proving cutting-edge services into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2018
$90m
SERIES D
Apr 2017
$43.8m
SERIES C
Total funding: $173.6m
Company benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
Company HQ
SoMa, San Francisco, CA
Leadership
Alex Solomon
(GM (Platform))Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years
Salary benchmarks
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