Enterprise Implementation Manager, Multiverse
More information about location
1-5 days a week in office
Upskilling platform for AI and tech adoption
Be an early applicant
Upskilling platform for AI and tech adoption
501-1000 employees
Be an early applicant
More information about location
1-5 days a week in office
501-1000 employees
Company mission
To equip the workforce to win in the AI era.
Role
Who you are
- Experience: 5+ years in enterprise-level client relationship management within an implementation team or similar role, demonstrating the ability to foster strong partnerships and collaboration with cross-functional teams, including sales; customer success & delivery
- Project management: proven track record in managing complex projects with diverse stakeholders, ensuring timely delivery and successful client outcomes
- Analytical skills: proficient in collecting, analyzing, and interpreting data from multiple sources to drive decision-making and improve processes
- Interpersonal skills: exceptional communication abilities, both written and verbal, essential for managing relationships with clients and internal teams
- Client Focus: passionate about providing exceptional client experiences by understanding their needs and aligning strategies to meet those needs
- Adaptability: ability to thrive in a fast-paced, changing environment, with a strong capability to adjust strategies based on emerging insights or client demands
- Proactive Mindset: resilient and solution-oriented, with a knack for anticipating challenges and implementing effective solutions
What the job involves
- We are looking for an experienced and dynamic Enterprise Implementation Manager to join our Customer Success Operations Team. This role acts as an essential bridge between the various phases leading up to our “Flying Start” and learner onboarding process.
- The Enterprise Implementation Manager will play a critical role, steering the fulfilment and onboarding process of our customers from post-sales phases through to successful client platform launch.
- Using structured implementation methods—such as clear onboarding processes, collaborative project management, and data-driven insights—the ideal candidate will focus on building strong relationships, meeting fulfillment targets, and ensuring clients are fully equipped to get value from our product
- Collaborate with cross functional teams, including Sales, Customer Success, Admissions, and Delivery teams, to manage and implement large-scale, customised launches
- Develop and maintain effective launch project plans, ensuring timely completion of pre-launch activities while adhering to key deadlines
- Oversee the fulfillment and implementation process post-B2B sales, proactively identifying and addressing any potential risks to revenue
- Assist infosec teams in conducting technology checks and ensure apprentices can fully access and effectively make use of our platform and necessary software
- Provide client support, delivering an exceptional onboarding experience and successful program launch while setting the stage for enduring success
- Maintain direct communication with clients, including Champion and HR teams, and Apprentice Managers to assist them in fully utilising our platform
- Implement feedback from both internal and external stakeholders for continuous improvement and process enhancement
- Identify and execute process improvement initiatives to enhance operational efficiency and improve client satisfaction
Application process
- Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently
Salary benchmarks
Our take
In today's tech-driven workplace, skills like digital marketing, software engineering, product design, and data analysis are pivotal. Traditional pathways to acquiring these skills are evolving, with coding schools like Makers Academy challenging the necessity of a formal Computer Science degree.
Recognising the need for inclusive pathways, apprenticeships have gained prominence, spurred by government mandates like the 2016 levy. Multiverse (formerly WhiteHat) exemplifies this shift, offering opportunities for all to reskill and thrive in the tech industry.
Embracing a mission of accessibility and innovation, Multiverse's recent strategic moves, including acquiring Californian AI firm, Searchlight and attracting top-tier talent, underscores its commitment to excellence. Partnering with industry giants like Google and Facebook, Multiverse is driving transformative change, democratising access to tech education.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
70 people
Gary, Chief Learning Officer
Our mission
Unlocking economic opportunity and potential for individuals and orgs by closing skill gaps through measured, applied, guided and equitable learning.Company
Employee endorsements
Opportunities to learn
"Whether that's the content in the course you are teaching of which you're developing a deeper understanding, weekly CPD (continuous professional..."
Funding (last 2 of 5 rounds)
Jun 2022
$220m
SERIES D
Sep 2021
$130m
SERIES C
Total funding: $414m
Company benefits
- M-Powered Summer Long Weekend
- End of Year Company Shut Down
- A focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme and an internal Wellbeing working group.
- Work from abroad policy
- Free access to Wellhub's Starter, Basic and Bronze plans (free gym + more)
- 24 days holiday, plus 1 life event day and 2 volunteer days
- Full Medical Insurance coverage through Bupa, and your medical history is disregarded.
- Life Insurance coverage through AIG. This benefit pays out 3x your base salary to your beneficiaries.
- Our Cycle to Work scheme enables bike ownership with up to 42% savings
- Tech scheme: you can purchase new electronics, including accessories, up to £1,000, and spread the cost through 12 interest-free monthly repayments.
- Workplace Nursery benefit is provided by Enjoy Benefits and is there to help employees with the cost of childcare at a nursery setting.
Company values
- We believe in equality of opportunity
- We treat others as we want to be treated
- We adopt an owner mentality
- Development is at our core
- We make decisions based on facts and logic
- We don’t take ourselves too seriously
Company HQ
Paddington, London, UK
Articles
Leadership
Euan Blair
(CEO)Prior to founding Multiverse, Euan was the UK CEO of Sarina Russo Group, an employment and training provider with more than 1,500 staff worldwide and a turnover exceeding £100 million.
People progressing
Peppa is VP of Go-To-Market, UK&I. She joined Multiverse as an Account Executive in the Go To Market Team and was promoted to Regional Director within 7 months, then progressed to Area Vice President.
People breakdown
13%
11%
6%
68%
2%
Asian
Black or African American
Multiracial / Multiethnic
White
Unknown
Last updated on 10 September 2024
Diversity, Equity & Inclusion at Multiverse
Serena Vaughan (Career Mobility Lead)
- We want to be a leader in Diversity, Equity & Inclusion (DEI), so we’re working hard to drive the change we want to see in the world, inside Multiverse.
- Everything we do in the DEI space is undertaken with the goal of being representative of the geographies in which we operate – and our apprentice community. Gender diversity has been a long-term challenge for the tech world. We're proud that 55% of our UK Team identify as women, this increases to 64% of our Global Leadership Team (director level and above). We're also proud of our thriving LGBTQQIAAP community, comprising 11% of our UK Team.
- We're committed to improving the diversity of our workforce, at all levels. We continue to invest in early talent through our in-house apprenticeship scheme – something we know is a fantastic route into our organization for exceptional talent from a diversity of backgrounds.
- Last year we identified improving the diversity of our Global Leadership Team (director level+) internally as an area of focus. Steps that we took included introducing robust DEI monitoring processes, rolling out Inclusive Recruitment Training to all staff involved in the hiring, and launching our first internal, Global Leadership Accelerator program.
- We’re proud that in the last 12 months, the representation of colleagues from ethnic minority backgrounds at director+ levels, globally, has increased from 6% to 19%. This is good progress but we still have work to do and are committed to building a leadership team that is representative of our colleagues and of the communities we serve.
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