Associate Project Coordinator, Divvy
$76.6-86.6k
+ Equity
Helping people become homeowners
Open for applications
Helping people become homeowners
201-500 employees
Open for applications
$76.6-86.6k
+ Equity
201-500 employees
Company mission
To make homeownership accessible to everyone.
Role
Who you are
- A strong background and knowledge of home systems, how they function and how to troubleshoot issues, as well as construction methodologies and feasible/reasonable repairs
- Strong change management capabilities
- Superb customer service experience, with proven CSAT scores
- 3+ years of experience in customer facing roles, ideally in residential repair & maintenance, or property management in the Single Family Residential or Multi Family spaces
- Strong written and verbal communicator, who can work cross-functionally with multiple teams to help customers
- Knowledge and experience using; Google Suite, work order management software, CRM software and communication tools (Front, Hubspot, Slack, Gmail)
- Experience collaborating on projects and working with other teams cross functionally
- Schedule flexibility during times of high demand (such as weather events/storms), an ability to work rotating weekend coverage and support as needed. This is required
- You are able to quickly learn how different parts of the business interact, and provide recommendations and solutions on how to improve on those interactions
- Strong work ethic, attention to detail, time management and organizational skills
What the job involves
- In your role as Project Coordinator, you will report to the Central Operations Regional Manager and assist with the day-to-day move in and maintenance operations of the Divvy portfolio
- You will be collaborating with internal teams, always looking for ways to improve processes and elevate the Divvy resident experience to the next level
- Your mission is to ensure maintenance work orders are performed on time, on budget and according to the Divvy standard of quality
- You will serve as point communicator and liaison between Divvy residents, and Divvy repair and maintenance vendors
- You will be responsible for meeting SLA’s, maintaining high CSAT and having a high level of ownership of your assigned portfolio
- Team members in this role will support their departments to cover tickets/work orders for both Move Ins and Maintenance repairs, and should be prepared to shift markets and pivot roles depending on need
- Execute on day to day maintenance operations, including work order management, coordination, change orders, resident escalations, and maintaining vendor performance through resolution
- Deliver a top tier customer experience, communicating effectively and on time, ensuring that the resident is well updated throughout the lifespan of a service request
- Leverage your technical knowledge to to triage and troubleshoot maintenance issues and develop detailed, adequate scopes of work to ensure one time vendor resolution
- Ensure that all department KPIs related to work order resolution speed, resident satisfaction, contractor performance, and costs are met, while thoughtfully managing the relationship between the resident experience and cost
- Educate residents on home upkeep, homeownership, and the division of maintenance responsibility between Divvy and themselves, educating residents on preventative and seasonal maintenance best practices
- Demonstrate a want to succeed and grow, taking initiative and drive to make processes better in a fast paced startup environment
- Be willing to adapt and expand your duties and responsibilities as the role develops over time, and comfortably navigate an ambiguous work environment by proactively asking questions/seeking answers. This includes participating in the team’s rotating weekend on-call schedule
- Please note: To ensure consistent coverage for our customers, you will have standard business hours during the week in addition to a rotating schedule on the weekends and holidays. On average, you will be expected to work one weekend every ~2.5 months
Our take
As mortgage rates have dropped to historic lows in recent years, banks tightened property purchase requirements, making the process more restrictive and complex for future homeowners. For this reason, homeownership has become even more inaccessible.
Utah-based Divvy provides a homeownership system that buys houses and rents them back to users to help them access equity for mortgage affordability. Customers choose a home which Divvy purchases on their behalf, with the customer providing up to 2% of upfront value. Renters can then cash out their equity to purchase the home within a three year period, or renew their contract.
In 2021 company was acquired by Bill.com for roughly $2.5 billion and with a network of 25,000 real estate professionals. However since then a cooling real estate market and operational issues leading to higher than market rents and inefficient servicing of its properties has hit the company. It has responded with a restructuring, reducing its headcount to align with market conditions and focus on its core activities. With plenty of runway and a positive revenue it seems likely Divvy will overcome the current difficulties affecting the company and the broader proptech sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
142% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2021
$200m
SERIES D
Feb 2021
$110m
SERIES C
Total funding: $390m
Company benefits
- 100% remote first culture, with an onsite option at our San Francisco or Denver offices
- Prioritizes health & wellness with flexible PTO, monthly mental health day, generous leave policies and company-sponsored Modern Health coaching and therapy sessions
- Competitive salary + equity
- 90% paid medical benefits for you and your dependents (medical, dental, vision)
- 401k match & access to a financial planner
- $1,000 professional development stipend
- One-time $350 remote workspace allowance
- $250 monthly co-working space stipend
- 16 weeks paid parental leave & flexible return to work
- Recognized as Time 100’s most influential companies of 2022 & a Great Place to Work
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Adena Hefets
(CEO)Prior to founding Divvy Homes, they invested in early stage companies at DFJ, where they led their fintech investing practice. They started their career as an operator, being one of the early Product Managers at Square, where they helped build and grow Square Capital.
Brian Ma
(Board member)They are an entreprenuer and investor. Before co-founding Divvy, they founded Weave, a professional networking service. Brian was also the founder at Decide.com, an ecommerce price predictions enterprise, acquired by Ebay.
Nicholas Clark
(CTO)Former CTO of DoubleDutch, the first and only provider of cloud-based geosocial mobile applications for the enterprise. Prior to DoubleDutch, they were a Senior Development Engineer at Microsoft, working on Internet Explorer for 5 years, and Bing Mobile for 1 year. While at Microsoft, Nicholas founded and operated MobileSrc, a mobile development shop.
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