Technical Support Specialist, Cents

CA$60k

Linux

Excel

Junior and Mid level

Toronto

More information about location

Business management system for laundromats & dry cleaners

Open for applications

Business management system for laundromats & dry cleaners

21-100 employees

B2BPaymentsBusiness IntelligenceSaaSSales

Open for applications

CA$60k

Linux

Excel

Junior and Mid level

Toronto

More information about location

21-100 employees

B2BPaymentsBusiness IntelligenceSaaSSales

Company mission

To provide laundromats and dry cleaners with a true, all-in-one business management system that empowers them to run their business more efficiently.

Job

Company

Role

Who you are

Excellent verbal and written communication skills, with a professional and empathetic customer approach
Strong organizational skills and exceptional attention to detail
Proven ability to analyze technical problems and apply logical troubleshooting techniques
Comfortable working independently and prioritizing tasks in a dynamic, customer-focused environment
Ability to quickly learn and understand new technical systems, both hardware and software

Desirable

1–3 years of experience in a customer-facing technical support role
Hands-on experience with hardware troubleshooting, particularly with connected devices or machinery
Familiarity with troubleshooting IT systems, including mobile apps, kiosks, or network-connected modules
Experience supporting installations or field technicians is a plus
Comfort using ticketing systems, CRM platforms, and support tools

What the job involves

We are seeking a proactive and tech-savvy Technical Support Specialist to join our growing Toronto-based team
In this role, you’ll work closely with customers to support both new system installations and existing hardware/software deployments
You’ll be the expert on how our readers interface with laundry machines, troubleshoot hardware connectivity, and guide users through mobile app configurations
Monday to Friday, 10:00 AM – 6:00 PM (EST)

Our take

Cents is a cloud-based software solution designed specifically for laundry businesses. The platform offers a range of tools and features that help laundry owners manage their operations more efficiently and effectively, saving them money and time to focus on offering a better service.

One of Cents' most interesting features is that it allows laundry business owners to track all forms of revenue, as well as access insights into their machines. Laundry attendants can run machines remotely which helps to provide a modern laundry experience for their customers.

As the most integrated laundry and dry cleaning business management system in the industry, Cents provides the scalability and flexibility needed for its clients to adapt to the ever-changing market conditions and demands. The company has experienced steady growth since its inception, and raised substantial funds to support further development.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.9)

Company

Funding (2 rounds)

Jul 2024

$40m

SERIES B

Oct 2021

$5m

SEED

Total funding: $45m

Company benefits

Equity
Unlimited PTO and paid holidays
Remote-first with offices in New York City and San Francisco
Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
401(k)
Work-from-home and commuter stipends
Laundry reimbursements to support our customers’ businesses
Comprehensive training, learning, and development programming
Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!

Company HQ

SoHo, New York, NY

Leadership

Alexander Jekowsky

(Co-Founder & CEO)

Previously founded the award-winning marketplace and payments platform, Ulyngo (now Modo Marketplace).

Gilli Cherrin

(Co-Founder & CPO)

Previously worked at Houzz as a Product Strategy Manager and Senior Manager.

Salary benchmarks

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