AI Product Operations Manager, dLocal
$4,450 - $5,562 a month
Emerging markets payments platform
Be an early applicant
Emerging markets payments platform
1001+ employees
Be an early applicant
$4,450 - $5,562 a month
1001+ employees
Company mission
To enable global merchants to connect seamlessly with billions of emerging market users.
Role
Who you are
- You thrive on optimizing complex systems, driving efficiency through automation, and are passionate about the intersection of product, operations, and AI
- 5+ years of dedicated experience in a Product Operations, or similar operational role within a dynamic technology or fintech environment
- Demonstrable experience in designing, implementing, and optimizing product development processes and workflows that have led to measurable gains in efficiency and productivity
- Strong expertise in configuring, customizing, and integrating various product management, project tracking, and analytics tools
- Proven ability to leverage automation and AI-enhanced tooling to streamline operations and empower users
- Exceptional organizational skills, with attention to details and the ability to manage multiple complex initiatives simultaneously
- Excellent communication, negotiation, and interpersonal skills, with a proven ability to influence and collaborate effectively with diverse technical and non-technical stakeholders across all levels of the organization
- A proactive, problem-solving mindset with a passion for continuous improvement and driving operational excellence
- Fluency in English is essential. Proficiency in Spanish or Portuguese is a strong asset due to our global presence
What the job involves
- DLocal is at the cutting edge of global payments in emerging markets, and our strategic advantage is increasingly powered by Artificial Intelligence and advanced automation
- As we rapidly integrate AI across our platform and ways of working, the AI Product Operations Manager will play a critical, hands-on role in ensuring our AI product development lifecycle is as efficient, scalable, and effective as possible
- You will be the architect of operational excellence for our ways of working, helping the product teams streamline how they plan, build, deploy, and monitor products
- This pivotal role will empower our Product Managers by reducing operational friction, improving alignment, enhancing our internal tooling, and enabling PMs to focus their strategic energy on innovation and market impact
- Optimize Product Development Workflows: Design, implement, and continuously improve streamlined product development processes and methodologies, specifically adapting them to the unique requirements and ways of working of dLocal
- Focus on clarity, efficiency, and scalability for product teams
- Tools Configuration & Enhancement: collaborate in the selection, configuration, and optimization of our product management, project tracking, and analytics tool stack
- This includes identifying opportunities to leverage AI-enhanced features within these tools to automate routine tasks, provide richer insights, and make them more useful for Product Managers
- Streamline Planning & Progress Tracking: define, maintain, and evolve our playbook for product planning, roadmap management, and real-time progress tracking that provide clear visibility to Product Managers, engineering, and leadership, empowered by automation and AI, reducing the teams time investment without sacrificing visibility
- Boost Product Manager Efficiency: Proactively identify and resolve operational bottlenecks that hinder Product Manager productivity
- This includes defining best practices for documentation, data collection, templates, and above all usage of AI Tools that simplify common PM tasks
- Continuously improve the process of Cross-Functional Alignment: Enhance communication and collaboration channels between Product Development teams, Stakeholders, leaders, and the organization in general
- Ensure teams align on product goals, ways of working, and provide 360 visibility
- Knowledge Management & Enablement: Develop and maintain a centralized repository of product operations best practices, playbooks, and training materials
- Ensure effective adoption of new processes and tools
- Performance Analysis & Improvement: Define and track key operational metrics related to product development cycle times, resource utilization, and process adherence
- Analyze data to identify areas for continuous improvement and report on the overall health and efficiency of the product organization
Our take
It is clearly evident that there is a massive payments gap between developed countries and emerging economies, with consumers in many countries having little or no access to modern payment options. dLocal was established in Uruguay to address this gap, which it aims to close not only for its neighbouring countries but across the globe.
Through its unique "One dLocal" concept (one direct API, one platform, and one contract), global companies can accept payments, send pay-outs and settle funds globally without separately managing pay-in and pay-out processors. The company also supplies a defense suite and local issuing for virtual and physical pre-paid cards in Latin America, as well as tools for building payments infrastructure for platforms and marketplaces.
Since founding, the company has expanded across Uruguay, the USA, Israel, Brazil and Europe. The company has seen significant growth while remaining confident and committed to its original mission. A notable achievement is dLocal becoming a certified Payment Initiation Service Provider in Brazil, which means it can eliminate unnecessary steps for users in the region.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$150m
LATE VC
Sep 2020
$200m
SERIES A
Total funding: $357m
Company HQ
Tres Cruces, Montevideo, Montevideo Department
Leadership
Sergio Fogel
(Co-Founder & CSO)Co-founded multiple companies, such as AstroPay, and is an Official Member of the Forbes Finance Council.
Pedro Arnt
(CEO)Member of the Board of Directors at Allegro who advises at several firms. Previously EVP and CFO at MercadoLibre.com.
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