Senior Customer Analytics Manager, Jobber
CA$151-204.5k
+ Equity
Job tracking & customer management
Open for applications
Job tracking & customer management
501-1000 employees
Open for applications
CA$151-204.5k
+ Equity
501-1000 employees
Company mission
To help small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.
Role
Who you are
- To be successful, you should have:
- Expert-level SQL skills, with the ability to work efficiently across complex relational data structures; experience with Python is a strong asset
- Proficiency with BI and data visualization tools such as Tableau, with a focus on creating clear, compelling, and actionable visual narratives
- Demonstrated expertise in foundational and advanced analytics techniques, including performance measurement, exploratory analysis, scenario analysis, impact evaluation, simulation modelling, and predictive analytics, with the ability to apply these methods to solve complex business problems, assess strategic opportunities, and inform high-impact decisions
- Strong business acumen and a strategic mindset, with the ability to define initiatives and develop high-impact analytical proposals
- A passion for storytelling through data, with the ability to distill complex analyses into clear and influential insights
- Excellent communication and stakeholder management skills, with the ability to collaborate cross-functionally and influence decisions at all levels of the organization
- A proactive mindset and the ability to contribute thought leadership that elevates strategic thinking and fosters a data-driven culture across the organization
- Intellectual curiosity, creativity, and adaptability in solving open-ended business problems in a dynamic environment
- Proven ability to thrive under tight deadlines and navigate ambiguous or incomplete data
- A solid understanding of SaaS business models and associated metrics and KPIs
- Experience mentoring junior analysts and contributing to team capability development
- You should also:
- Foster a collaborative and supportive work environment by actively sharing knowledge, engaging in peer reviews, and contributing to the professional growth and development of the team
- Be proactive and resourceful, with a bias for action. You're comfortable navigating ambiguity, solving conceptual problems, corralling resources, and delivering results independently
- Communicate with clarity and confidence. You actively listen, empathize with stakeholders, and can translate complex concepts into simple, actionable insights
- Thrive in a fast-paced and evolving environment. You adapt quickly, embrace change, and stay focused even when yesterday’s playbook no longer applies
What the job involves
- Reporting to the Manager, Customer Analytics, the Senior Customer Analytics Manager (Cross-Functional Strategic Analytics) will lead high-impact analytical initiatives that support Jobber’s most critical strategic priorities
- Sitting within the Cross-Functional Strategic Analytics pod, this role will collaborate across departments, including Strategy, Finance, Marketing, Sales, Partnerships, Customer Success, Revenue Operations, and other cross-functional stakeholders, to drive data-informed decisions that fuel sustainable growth
- The ideal candidate brings a strong blend of business acumen and advanced analytical expertise to uncover actionable insights and influence decision-making at all levels of the organization
- They will evaluate strategic opportunities and provide recommendations that optimize customer acquisition, expansion, retention, and revenue growth
- This includes leading analytical work that supports pricing strategy, monetization initiatives, and other high-impact business decisions
- As Jobber continues to scale, this role will be instrumental in shaping our growth strategy by identifying key business improvement opportunities and delivering critical insights that empower cross-functional teams
- The Senior Customer Analytics Manager (Cross-Functional Strategic Analytics) will drive:
- Strategic Analytics & Insights
- Act as a strategic thought partner and internal consultant to teams across the organization by providing actionable insights that inform business strategy and optimize customer outcomes
- Proactively conduct deep-dive and exploratory analyses to uncover trends, evaluate performance, identify areas for improvement, and surface opportunities for growth, efficiency, and enhanced customer engagement
- Conduct pricing and monetization analyses to inform strategy, evaluate trade-offs, and drive data-informed decisions on packaging, value delivery, and revenue optimization
- Translate complex business questions into analytical projects and develop high-impact recommendations that influence decision-making at all levels
- Evaluate the effectiveness of key strategies and initiatives, using data to assess impact, measure success, and continuously refine approach
- Identify, define, and track success metrics and KPIs aligned to business objectives and growth priorities
- Experimentation & Advanced Analytics
- Support experimentation initiatives by contributing to A/B test design, success measurement, and post-test analysis to evaluate customer engagement strategies and product or marketing initiatives
- Apply advanced analytics techniques such as scenario analysis, impact evaluation, simulation modelling, and predictive analytics to assess strategic opportunities and inform long-term planning
- Collaborate with the Data Science team on more complex modeling and machine learning initiatives that extend the impact of strategic analytics
- Stakeholder Partnership & Communication
- Collaborate closely with stakeholders to understand their objectives, translate them into analytical solutions, and ensure alignment and buy-in through strong communication and storytelling
- Develop and present insights, dashboards, and strategic recommendations in business reviews, leadership forums, and cross-functional meetings
- Partner with the Business Intelligence team to define data and reporting requirements, improve data accessibility, and scale analytical capabilities across the organization
- Enablement & Thought Leadership
- Contribute to the evolution of analytics practices at Jobber by promoting best practices and identifying opportunities to enhance reporting, streamline analysis, and enable scalable, repeatable approaches
- Drive a culture of data curiosity by exploring innovative ideas, metrics, or techniques that improve insight quality and business understanding
- Provide mentorship and guidance to junior analysts within the Customer Analytics team, supporting their development and the broader team’s analytical maturity
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 200,000 professionals.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company benefits
- Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
- Health spending and wellness accounts to help with expenses not covered by traditional benefits.
- Equity and RRSP matching of up to 3% of your annual salary.
- Your birthday off!
- Parental leave—complete with top-ups for up to 8 weeks.
- Monthly snack box program with plenty of options for that afternoon pick-me-up.
- Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
- Continuous 1:1’s and honest feedback.
- A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
- Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
- Hybrid work model.
- Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
- Monthly home office allowance and a one-time stipend to help equip your home office.
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(CEO)Former Freelance Software Developer. Previously a Business Analyst and Management Consultant at CGI.
Forrest Zeisler
(CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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