Order Management Specialist, Flock
$70-75k
+ Equity
More information about location
Public safety operating system
Job no longer available
Public safety operating system
1001+ employees
Job no longer available
$70-75k
+ Equity
More information about location
1001+ employees
Company mission
To create safer, happier communities and cities by pre-emptively fighting crime.
Role
Who you are
- 2-5 years of experience in billing operations and accounts receivable in a fast-paced, high-growth environment, demonstrating the ability to thrive under pressure and manage multiple priorities efficiently
- Excellent written and verbal communication skills
- Experience in managing escalated customer matters with professionalism and tact, along with the ability to support team members
- Strong analytical skills with the ability to navigate and manipulate datasets in Excel and Google Sheets, utilizing pivot tables, VLOOKUPs, and complex formulas to extract insights and drive informed decision-making. Assessment required
- Possess a high level of enthusiasm, a positive attitude, and the ability to remain adaptable in response to changing needs and priorities within a dynamic, fast-paced work environment
- Self-motivated and organized, with the ability to work independently, effectively managing and using time through organization and structure
- A team player, capable of collaborating cross-functionally with various departments to solve complex issues and drive effective, optimal account resolutions
- Excellent communication skills, with the ability to interact confidently and clearly with both internal stakeholders and external customers
- Proven experience with Salesforce and Zoom calls is a plus
- Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications
- We encourage you to break the status quo and apply to roles that would make you excited to come to work every day
What the job involves
- Flock Safety is looking for an Order Management Specialist to join our team in a remote capacity
- Xemplary time management skills, a desire to solve customer problems, and effective communication are all key components to being successful in this role
- This role is part of the Order Management department and will be responsible for the day-to-day internal and external order audits, case handlings, and escalations in regard to invoice and order questions
- You will be a member of the team that drives and owns customer billing operations resolutions
- Responsible for a dedicated queue of order audits and collaborating with cross functional teams to ensure audit competition and accuracy
- Act as the primary point of contact for customers and internal stakeholders to resolve billing operations case issues and escalations
- Collaborate with cross functional teams and individuals in executing this responsibility within your assigned segment
- Proactively manage audit queue and case counts to ensure resolution is achieved in a timely manner
- Maintain concise, complete, and accurate audit and case notes and tags to enable management to report on performance and objectives
- Perform customer reconciliations and analysis relating to perceived discrepancies and customer clarity as needed
- Foster strong relationships with internal teams to streamline communication and problem-solving
- Escalate internal and external inquiries through management meetings and email communication to ensure timely resolution
- Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources
- Perform other duties as assigned to support the finance team, including but not limited to cash application, customer invoicing, collections, and MEC deliverables
- This serves as a preview of the 90-day plan you will receive if you were to be hired as an Order Management Specialist at Flock Safety:
- The First 30 Days
- Schedule time with all “Key People” in the first 30-45 days. Meet with CSM/TSMs that oversee the same accounts as you
- Gain an understanding of the workflows relating to order audits, cases, and escalations. Start to get an understanding of how to investigate and respond to requests
- Gain an understanding of the company’s products and services, customer contractual terms and payment terms
- Learn how to navigate Salesforce Orders, Audits, and Cases and the AR aging in Tesorio
- The First 60 Days
- Be comfortable with working through your audit and case queue
- Start gaining an understanding of your customer’s needs
- Be able to walk through your aging and explain what is going on with customers and their invoices
- Be able to answer most questions that surround why orders should pass or fail and external and internal questions that come into your case queue
- Start answering more customer questions by email and phone call in regards to invoices and concerns
- 90 Days & Beyond
- Thorough understanding of billing and collections issues on all your customer accounts
- Solid working relationships formed with TSMs and CSMs on all your customer accounts
- Ability to provide timing of collections on all your accounts
- Collections notes are current and accurate
- By now you are working independently to resolve customer billing and collections issues and engaging internal stakeholders as necessary
- Understand the invoice and collection process. Work to hit SLAs and collections goals
Our take
Public vehicle surveillance provides valuable insights to emergency services for the prevention of crime, but bringing information together to create leads is difficult. There's no standardised system for inter-city vehicle surveillance, and this makes it difficult for communities and law enforcement services to work together.
Flock provides surveillance equipment that aims to improve the abilities of law enforcement and homeowner associations to communicate data with each other. The company focuses on vehicle surveillance, innovating on existing technology by using machine learning to categorise vehicles by color, license plate, state, and other data points.
Whilst automated surveillance equipment is used daily within federal police forces, Flock builds technology systems that provide a means for smaller law enforcement agencies to quantify and share surveillance data easily. The company has raised strong funding to support the expansion of its manufacturing capabilities. But it has also faced a large dose of backlash from groups and individuals who are concerned about its capability for mass surveillance and the privacy of the data it collects.
Steph
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Mar 2025
$275m
LATE VC
Mar 2024
$200m
SERIES G
Total funding: $857.8m
Company benefits
- 🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!
- ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match
- 👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers
- 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility
- 🧠Mental Health: All employees receive an annual subscription to Headspace
- 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
- 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions
- 💻WFH Stipend: $150 per month to cover the costs of working from home
- 📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more
- 🏠Home Office Stipend: A one-time $750 to help you create your dream office
- 🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area)
- 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies
Company HQ
Home Park, Atlanta, GA
Leadership
Garrett Langley
(Founder & CEO)They worked in Computer Services freelance for over 6 years before joining Firethorn in 2015, and Clutch Technologies in 2014. They left their position as President of Moment LLC to found Flock Safety in April 2017.
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