OT/IT Junior Support Engineer, Market Logic Software

• Associate or higher degree in Computer Science, Information Technology or a related discipline degree or major
• Certifications (M365, ITIL, Azure, etc.) are a plus but not required
• 2+ years of experience in similar role
• Experience in responding to and resolving Help Desk requests and providing technical support for both hardware and software requests and incidents reported by end users in-person and remotely, including Mac, Windows, Android, and iOS users
• Advanced skills in the administration of Microsoft 365, including online Exchange, MS SharePoint, MS Teams, and MS Office applications
• Microsoft Entra ID and Intune fundamentals
• Hands-on experience with maintaining users’ access to software, including access creation, revocation, and access review
• Hands-on experience with endpoints provisioning, assignment, asset and stock management, recovery, and disposal. Ability to maintain accurate hardware records and lifecycle processes
• Test, protect, and ensure the hardware, software, and data assets remain secure, monitor the network for potential threats and vulnerabilities, document and communicate breaches and handle discovered and reported issues adequately
• Hands-on experience with ITSM tools (ideally Jira Service Management)
• As this is a junior-level position, candidates are not expected to meet every requirement listed. However, a broader match across the outlined skills and competencies will be considered an advantage. We particularly value potential and a strong eagerness to learn
• Excellent command of written and spoken English. German knowledge is a plus
• Ability to work both independently and collaboratively in a fast-paced environment
• Ability to work on-site in our Berlin office, with the possibility of remote work for certain tasks (approx. 60% on-site / 40% remote)
• You understand our mission and want to help us achieve it
• Ability to handle multiple parallel tasks and projects with minimal supervision
• You possess excellent oral and written communication skills
• You possess excellent organizational, analytical, and problem solving abilities
• High sense of responsibility, accountability, and reliability
• You can work under pressure and respond to Help Desk requests after-hours on a limited basis
• Comfort working in an international environment, engaging with colleagues from diverse cultural backgrounds

Desirable

• As an OT/IT Junior Support Engineer, you will play a key role in ensuring smooth daily operations across our internal technology landscape
• Your primary focus will be ITSM first-line support, ensuring timely resolution of user issues and maintaining a reliable and secure end-user environment across macOS, Windows, iOS, and Android devices
• You will manage device lifecycle processes, maintain accurate asset records, help administer Microsoft 365 and Entra ID, and contribute to operational security, compliance, and SaaS system administration
• This role is hands-on, operational, and essential for delivering a seamless internal technology experience
• Act as the first point of contact for internal user requests across hardware, software, account access, and connectivity issues
• Provide on-site and remote troubleshooting for macOS, Windows, iOS, and Android devices
• Timely ticket handling and resolution of support issues
• Document incidents, solutions, and create/maintain ITSM Knowledge Base articles
• Ensure high-quality service delivery and professional communication with end users
• Manage the full device lifecycle: procurement, intake, setup, assignment, registration, replacement, repairs, and secure disposal
• Maintain accurate hardware inventory and stock levels
• Use Windows Autopilot, Apple Business Manager (ABM) and Intune for streamlined provisioning and enrollment
• Including account provisioning and hardware procurement, while streamlining the processes along the way
• Create, modify, and deprovision user accounts across Microsoft 365 and assigned SaaS systems
• Execute recurring access reviews and ensure adherence to least privilege principles
• Maintain documentation around access processes and contribute to continuous improvement efforts
• Perform user management, provide functional support, and configuration for assigned Software tools
• Maintain documentation and internal guidelines for assigned systems
• Coordinate with vendors or internal teams when technical escalations are required
• Contribute to the monitoring of devices, accounts, and systems for security anomalies or non-compliance
• Support vulnerability identification, incident triage, documentation, and escalation
• Maintain Intune policies, compliance baselines, and security configurations under guidance