Senior Manager of IT PMO & Corporate Engineering, Instacart

• 8+ years of experience in Corporate Engineering, IT Infrastructure, or End-User Computing, including ownership of enterprise SaaS and endpoint platforms
• 3+ years of experience managing Corporate Engineering/IT platform teams of 5+ employees, including hiring, performance management, and career development
• Hands-on administration expertise with multiple core platforms: Okta (SSO, MFA, lifecycle/SCIM), Google Workspace, Slack, and Jira
• Experience managing macOS and Windows fleets using Jamf and Microsoft Intune, including configuration, compliance, and zero-touch provisioning
• Proficiency in automation and integration: Python and/or PowerShell scripting, REST APIs/webhooks, and configuration-as-code (e.g., Terraform or similar)
• Proven success implementing identity lifecycle, role-based access controls, and automation to reduce manual work and improve reliability at scale
• Experience establishing and meeting SLOs/SLAs, running incident/change management processes, and building operational dashboards for availability, security, and cost
• Demonstrated cross-functional leadership partnering with Security, IT Support, and Compliance to maintain strong controls and great end-user experiences
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience

Desirable

• Instacart’s IT organization builds and operates the technologies every employee relies on to do their best work
• As Senior Manager, IT Corporate Engineering, you will lead the team that powers identity and access, collaboration, devices, and the SaaS platforms that keep Instacart running smoothly at scale
• Reporting to the Head of IT and managing a team of 9, you will own platforms such as Okta, Google Workspace, Slack, Jira, Jamf, and Intune
• You will chart the technical direction, drive a shift from manual operations to automation and AI-assisted tooling, and partner closely with IT Support and Enterprise Security
• Your work will accelerate onboarding, strengthen security controls, and reduce friction across thousands of employees as we continue to grow and expand geographically
• Lead, coach, and develop a high-performing Corporate Engineering team of 9 engineers and administrators responsible for identity, collaboration, endpoint, and core SaaS platforms
• Own the strategy, architecture, and reliability for Okta, Google Workspace, Slack, Jira, Jamf, and Intune; define and meet clear SLOs across availability, security, and user experience
• Drive a transformation from manual operations to automation and AI-assisted tooling, enabling zero-touch provisioning, self-service, and standardized integrations across macOS and Windows
• Partner with Enterprise Security to implement scalable IAM and zero trust controls (SSO, MFA, lifecycle/SCIM) that are audit-ready and frictionless for employees
• Establish operational excellence for incident, change, and problem management; build dashboards and metrics that surface platform health, adoption, and cost optimization
• Own vendor and budget management for corporate platforms, including licensing strategy, renewals, and negotiations to maximize value and cost efficiency
• Collaborate with IT Support, People Ops, Legal, Finance, and business leaders to streamline onboarding/offboarding, role-based access, and lifecycle management as Instacart scales into new geographies
• Hire, develop, and retain diverse talent while fostering a culture of transparency, accountability, and continuous improvement