Client Partner Senior Director, Salesforce

Healthcare

$247.7-331.2k

Salary applies to NY, CA, and IL only, and may vary in other locations. Eligible for incentive compensation and equity

Salesforce

Expert level

Austin

Boston

Chicago

New York

San Francisco Bay Area

3 days a week in office

World's leading CRM provider

Open for applications

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Open for applications

$247.7-331.2k

Salary applies to NY, CA, and IL only, and may vary in other locations. Eligible for incentive compensation and equity

Salesforce

Expert level

Austin

Boston

Chicago

New York

San Francisco Bay Area

3 days a week in office

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Job

Company

Role

Who you are

10+ years experience leading enterprise-level technology transformation programs at Fortune 500 companies
15+ years of relevant consulting experience in professional services, including business development, management of client relationships and delivery oversight
Experience with Salesforce products/platform
Experience working with customers in the healthcare domain to understand and solve their most pressing business challenges
Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness
Knowledge of technical competence to work with technical teams to develop comprehensive operational plans and address technical issues
Significant experience leading C-suite relationships at customers
Experience working on pursuit teams and participating in the proposal development process
Travel up to 50%
Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

What the job involves

We seek an expert strategic business leader with shown success who can lead the Board of Directors and C-suite of our customers to transform business, operations, and technology to drive business outcomes
As a trusted advisor, they will lead account planning, be heavily involved in presales and work collaboratively with industry authorities to assemble well-thought out strategies for our Healthcare customers
They will be responsible for coordinating adoption and consumption of our technology, building and leading customer relationships, CSAT, and service delivery
In this role, you will be the voice of the customer to craft and implement a strategy to build mind-share and broad adoption of Salesforce technologies
Critical to the role is the ability to think strategically about business, product, and technical challenges as you drive customers’ efficiencies, cost savings, and quick innovation available on the Salesforce platform
Actively participate in the pursuit process of our large scale deals, working cross-functionally within Salesforce to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and supply to pricing and contractual arrangements
Work hand in hand with internal teams (Sales, Success, TMP and Support) to develop and lead strategy and drive customer adoption initiatives. Maintain through the life of the relationship
Responsible for communications with the client and within Salesforce up to the CxO level regarding expectations, performance, governance and issue escalation/resolution during the course of delivery to ensure success
Accountable for supervising end-to-end service delivery and ensuring all contractual commitments are met. Works with the customer to amend and approve changes as necessary
Drive entrepreneurial changes needed to achieve the customers' objectives, advised by deep industry and product expertise
Optimally leads and encourages the Salesforce Professional Services team members engaged in the services delivery. Mentor and develop the team
Anticipates, mitigates, and leads risk to Salesforce and the customer
Participates in the continued development of internal processes, artifacts and methodologies to support service delivery to our most strategic customers

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (1.4)

Company

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Company benefits

With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Company HQ

Financial District, San Francisco, CA

Leadership

Marc Benioff

(Chair & CEO)

Previously Senior Vice President at Oracle Corporation for 13 years.

Parker Harris

(CTO)

Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.

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