Account Manager, Garner Health
$75-104k
+ Eligible for commission & equity
Up to 15% travel
Data-powered doctor search tool
Open for applications
Data-powered doctor search tool
101-200 employees
Open for applications
$75-104k
+ Eligible for commission & equity
Up to 15% travel
101-200 employees
Company mission
To transform the healthcare economy, delivering high quality and affordable care for all.
Role
Who you are
- 2-5 years of experience managing and growing a high-performing B2B book of business and delivering impactful results year over year in the healthcare and benefits industry
- Demonstrated experience supporting clients to increase engagement and maximize the value of a SaaS solution
- Passion for delivering an excellent client experience and strives to deliver high-quality work
- A strong communicator who can clearly articulate a vision or strategy and inspire adoption and change
- Excellent presentation skills
- Has the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
- Self-starter who takes ownership and drives execution of key initiatives to serve the client and the business
- Proven ability to build strong relationships with clients and brokers in the health and welfare space
- A desire to be a part of our mission to improve the healthcare system
What the job involves
- The Account Manager will be responsible for overseeing clients in our small-market (<100 lives) book of business. This role’s focus is relationship management, understanding client needs, and day-to-day client management
- As the primary point of contact for key client stakeholders and brokers, the Account Manager has the ultimate goal of ensuring the overall success and engagement of clients within this market segment
- The Account Manager will work closely with the Strategic Accounts team and cross-functional areas to drive Garner’s mission forward
- This role will report to the Director of Account Management (small-market)
- Ensuring that Garner delivers an excellent client experience to the assigned book of business
- Executing key workflows and monitoring client health to support our clients
- Track client success KPIs, escalate areas of concern and mitigate risks through development and execution of action plans
- Executing best practice standards and workflows to improve client satisfaction, engagement, and ROI to drive retention
- Managing strong day to day broker and client relationships
- Communicating regularly with both key decision makers as well as our key broker partners to understand the ongoing needs
- Collaborating with product, sales, and member services teams to ensure that client’s engagement goals are met and client is satisfied with Garner’s service
- Developing client reports, meeting materials, and workshops as needed
- Ability to travel up to 15% of the time
Our take
An overworked US healthcare system has resulted in long waits and expensive prices. Due to rising costs, the health insurance industry often leads to patients not accessing the care that they need. Garner Health creates digital services that allow patients to find a medical expert that fits their specific needs, whatever their insurance circumstances are.
The startup provides an app that analyses local health-insurance claims history through AI. This data is used to recommend local medical professionals that will work with a patient's circumstances whilst providing direct communication channels for liaising. This helps patients to identify the highest-quality doctors and helps doctors improve how they practice medicine.
Despite other companies providing similar bespoke healthcare services, Garner Health shows a cutting edge by partnering with patient employers. This provides the financial incentive that employers must cover all or a portion of medical expenses, making healthcare financially accessible for all involved. The company has good funding at its back, and in 2022 partnered with Marathon Health towards reducing the inefficiencies of specialty referrals.
Steph
Company Specialist at Welcome to the Jungle
Insights
142% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2021
$45m
SERIES B
Feb 2021
$12.5m
SERIES A
Total funding: $61.3m
Company HQ
Flatiron District, New York, NY
Leadership
Nick Reber
(CEO)They studied Mathematics at Brown before joining Bridgewater Associates as a Senior Investment Associate in 2006. Left Bridgewater in 2016 to join Oscar Health's Leadership Team. Founded Garner in 2018.
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