Enterprise Technical Account Manager, Talon.One
$95-110k
OTE
OTE contains base + variable
More information about location
Marketing promotion software company
Open for applications
Marketing promotion software company
201-500 employees
Open for applications
$95-110k
OTE
OTE contains base + variable
More information about location
201-500 employees
Company mission
To streamline the process for brands to run and scale their incentive campaigns.
Role
Who you are
- Several years of experience in a Technical Account Manager, Integrations Consultant, or similar role (we’re open to mid-level and senior profiles)
- Experience with API integrations, from design to implementation and ongoing support
- Comfortable managing multiple accounts, including larger or more complex customers
- Experience with SaaS products
- Strong problem-solving skills in a technical environment
- Clear and concise communication skills, able to adapt to technical and non-technical audiences
- Customer-focused, professional, and patient approach
- Analytical mindset with a data-driven approach to decisions
What the job involves
- Join our team as an Enterprise Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients
- You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem
- As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams
- You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction
- In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers
- Lead the integration process of our API-driven platform with client ecosystems
- Troubleshoot technical issues and drive resolution to prevent recurrence
- Manage a portfolio of customers (including Enterprise accounts), focusing on API usage to ensure retention, growth, and satisfaction
- Collaborate with Customer Success Managers and Engineering to deliver excellent client experiences
- Identify and explore new technology partnerships and integration opportunities
- Manage customer expectations to achieve satisfaction and success
- Help design and improve onboarding processes
- Work on escalated technical support tickets
- Our international team of 15 Technical Account Managers is spread across the world, including EMEA, US and APAC
- Always striving for a seamless client onboarding and bug-less integration is what we do, and handling clients' requests is the challenge that we face on a daily level
- Closely working with the Customer Success Managers and the development team is what enables us to act as consultants to all parties involved in the client onboarding journey and ultimately handling expectations related to the integration of our platform is where our value to our company lies
Our take
Paradoxical to its mission statement of creating developer-free promotion tools for companies, Talon.one was actually founded by several software developers. Boosted by a hard-hitting client list that includes Mercedes, Delivery Hero, and Adidas, Talon.one initiates and automates loyalty programs, discount campaigns and coupon offers for product-oriented businesses.
In 2022, Talon.one partnered with Big Commerce to offer promotion engine features to Jimmy Brings, an Australian alcohol delivery company. This collaboration with Big Commerce, alongside other companies involved in the project, highlights Talon.one's integration capabilities. It demonstrates the flexibility of Talon.one as it collaborated effectively with various software companies, showcasing its extensive potential in promotion tools.
Talon.one has a varied product service that includes coupon, referral, gift card, and loyalty software as well as product bundles and wallet solutions. It’s this variety that makes them such good partners on larger promotion strategies, as long as the quality remains rounded across all its products.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2025
$135m
LATE VC
Dec 2018
$3.5m
SERIES A
Total funding: $138.5m
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Christoph Gerber
(CEO)Currently Shareholder at adjust.com, AirHelp and Customer Alliance.
Sebastian Haas
(COO)Previously Founder of RapidApe, Marketing Consultant at Team Europe Ventures, and CMO at Surprise Internet GmbH.
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