Senior Operations Team Lead, Bolt
3-4 days a week in office
Building the future of transportation
Open for applications
Building the future of transportation
1001+ employees
Open for applications
3-4 days a week in office
1001+ employees
Company mission
To build a future where people don't need to own personal cars to move around safely and conveniently.
Role
Who you are
- You are fluent in written and spoken French and English
- You have experience in thriving in a fast-paced environment
- You are a passionate, people-oriented person who is an excellent communicator
- You are great at making data-driven and metric-driven decisions
- You can effectively communicate in English, efficiently network, and build meaningful relationships with internal and external stakeholders
- You have a significant focus on project and stakeholder management
What the job involves
- We are looking for a Senior Operation team lead to join the operations team responsible for driving the translation, implementation, and execution of the global strategic plan for hubs
- As a Senior Operations Team lead you will have a direct and tangible impact on local operations that you can see in real-time
- You will be part of a dynamic team of operation team leads and coordinators and responsible for the in-person onboarding of our drivers
- You will translate strategic goals and high-level insights into structured, actionable plans to foster top-in-class experience in our hubs, building strong foundations for early retention of drivers into the platform
- This role offers a unique opportunity to drive meaningful impact across Bolt's global operations while developing solutions that benefit our drivers
- This role will drive the translation, implementation, and execution of the global strategic plan for hubs
- Monitor and evaluate the performance of hubs, providing guidance and support to ensure targets are met : be fully accountable for the performance, productivity, and quality of the hubs
- Perform root cause analysis for any gaps in target achievements, using problem-solving techniques and presenting findings in a clear, results-oriented manner
- Develop and implement standardized onboarding & support management procedures across all hubs to ensure consistency and efficiency
- Work hand by hand with the operation managers & senior operation specialist to identify and address operational challenges in order to enhance the onboarding process and maximize activation and early retention
- Hire, train, and manage hub supervisors across all locations
Our take
Across Europe, more and more people are choosing flexible, on-demand transport instead of owning a car. And ride-hailing, shared vehicles and new technology like autonomous driving are all part of this shift. So, cities are pushing for safer and more efficient transport, which is encouraging mobility companies to invest in electric vehicles and even driverless solutions which could eventually reshape urban travel.
Bolt has positioned themselves right in the center of this change, with is leading mobility platform that offers ride-hailing services across more than 50 countries. Through its app, Bolt connects users with transport options designed to be affordable and simple.
Recently, the company partnered with Stellantis to explore Level 4 autonomous, driverless vehicles, showing just how far ahead Bolt is looking for its next phase of mobility.
That said, Bolt operates in a very crowded market and urban mobility is highly competitive, with many local and international players all trying to come out on top. Even so, demand for shared and on-demand transport is at an all time high and only growing. Bolt's broad geographic reach, focus on scale and willingness to invest in future technologies puts it in the perfect position to keep growing.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Jan 2022
$734.5m
SERIES F
Aug 2021
$701.7m
LATE VC
Total funding: $2.0bn
Company HQ
Veerenni, Tallinn, Harju County
Leadership
Markus Villig
(CEO)Markus founded Bolt in 2013 and has served as the CEO since.
Salary benchmarks
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