Customer Success Lead, Neurolabs
+ Equity (Share options available)
3 days a week in office (Near King's Cross )
Business processes automation software
Job no longer available
Business processes automation software
1-20 employees
Job no longer available
+ Equity (Share options available)
3 days a week in office (Near King's Cross )
1-20 employees
Company mission
Neurolabs' mission is to democratise computer vision.
Role
Who you are
- 5+ years in enterprise B2B roles, including customer success or technical account management
- Experience managing and growing enterprise accounts with contract values exceeding >$1M, especially in the US
- Proven ability to oversee technical integrations and deliver measurable business outcomes for customers
- Familiarity with pre-sales collaboration to understand and address customer requirements early
- Strong communicator who can simplify complex ideas for technical and business audiences
- Entrepreneurial mindset with a track record of excelling in fast-paced, ambiguous environments
- Necessary documentation and authorisation to travel freely to the United States and Europe to fulfil job requirements
What the job involves
- Take a hands-on role in driving customer success for a growing portfolio, including major US customers
- Collaborate with the Growth team to understand customer requirements early in the pre-sales process and partner with engineers to guide technical implementation
- As the primary point of contact from onboarding through growth, you’ll ensure customers achieve their goals, create scalable processes tailored to enterprise needs, and build the foundation to lead both Solutions Engineers (SEs) and Customer Success Managers (CSMs)
- Implementation Strategy & Customer Value Realisation (40%)
- Plan and guide technical implementation strategies across all customers, including large enterprise accounts in the US
- Work closely with internal and external technical teams to ensure smooth integrations that meet enterprise standards
- Collaborate with customers to define success criteria and ensure measurable value delivery
- Identify and act on growth opportunities within accounts, particularly high-value customers
- Ensure adoption of the product and its effective use across global customer workflows
- Customer Retention & Growth (40%)
- Drive exceptional renewal rates and maintain strong account health, with a focus on enterprise customers
- Lead strategic review processes (e.g. QBRs/EBRs) to demonstrate ROI and enterprise value delivered
- Drive product adoption and uncover opportunities for upsells and expansions, especially with enterprise customers in the US, UK, and Europe
- Implement systems to monitor account health and prevent churn early
- Leverage customer insights and data to shape expansion and retention strategies
- CS Function Leadership & Development (20%)
- Develop scalable playbooks for onboarding, adoption, and customer success tailored to enterprise accounts
- Capture insights and lessons learned from working with major US customers to inform best practices
- Help recruit and mentor team members to grow the CS function
- Build processes that balance the needs of high-value customers with operational efficiency
- Ability to travel internationally, with a focus on the United States, to support customer engagements, attend key meetings, and ensure the success of global accounts
Salary benchmarks
Our take
Neurolabs is a Computer Vision (CV) platform allowing users to build custom image recognition algorithms using 3D models. It substitutes the expensive and rare real-world data required to train CV algorithms with synthetically generated data to provide massive, rich and diverse low-cost data sets at a fraction of the cost and time.
Synthetic Data combines advanced machine learning techniques and CGI models to create large sets of perfectly labelled data that is optimised for CV. The company’s proprietary CV technology enables rapid state-of-the-art development of object recognition solutions across multiple use cases and industries, accelerating the automation of repetitive visual tasks.
Its technology empowers both small and large customers to implement CV applications with minimal resources and costs — no coding required, no tedious data labelling, and no image gathering. Its partners use the technology to automate generic object recognition tasks in industries ranging from hospitality to retail and manufacturing.
Although ‘automation’ is a term that is often associated with job losses, Neurolabs’ vision is to enhance the capabilities of workers, not replace them outright, and with its recent seed funding it will soon be well on its way to achieving this.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Apr 2025
$8.1m
SERIES A
May 2022
$3.9m
SEED
Total funding: $13.3m
Company benefits
- Equity options
- Flexible working hours from home or our offices in Edinburgh or London
- 34 days annual leave (incl. public holidays in your residence country)
- Bi-annual company retreat and bi-annual team meetings (workation)
- Private medical insurance, including mental health, dental, opticians cover, and business as well as personal travel insurance.
- Cycle to Work Scheme
Company HQ
Holborn, London, UK
Leadership
Paul Pop
(CEO)Previously Computer Vision Lead at Hudl and software engineer at Schlumberger.
Remus Pop
(CRO)Former market risk analyst at Bank of America & has a Master of Science in AI.
Patric Fulop
(CTO)Previous Technology Analyst at J.P. Morgan before obtaining a PhD in Machine Learning from the University of Edinburgh.
Share this job