Customer Success Lead, Neurolabs
+ Equity (Share options available)
3 days a week in office (Near King's Cross )
Business processes automation software
Job no longer available
Business processes automation software
21-100 employees
Job no longer available
+ Equity (Share options available)
3 days a week in office (Near King's Cross )
21-100 employees
Company mission
Setting the global standard for image recognition.
Role
Who you are
- 5+ years in enterprise B2B roles, including customer success or technical account management
- Experience managing and growing enterprise accounts with contract values exceeding >$1M, especially in the US
- Proven ability to oversee technical integrations and deliver measurable business outcomes for customers
- Familiarity with pre-sales collaboration to understand and address customer requirements early
- Strong communicator who can simplify complex ideas for technical and business audiences
- Entrepreneurial mindset with a track record of excelling in fast-paced, ambiguous environments
- Necessary documentation and authorisation to travel freely to the United States and Europe to fulfil job requirements
What the job involves
- Take a hands-on role in driving customer success for a growing portfolio, including major US customers
- Collaborate with the Growth team to understand customer requirements early in the pre-sales process and partner with engineers to guide technical implementation
- As the primary point of contact from onboarding through growth, you’ll ensure customers achieve their goals, create scalable processes tailored to enterprise needs, and build the foundation to lead both Solutions Engineers (SEs) and Customer Success Managers (CSMs)
- Implementation Strategy & Customer Value Realisation (40%)
- Plan and guide technical implementation strategies across all customers, including large enterprise accounts in the US
- Work closely with internal and external technical teams to ensure smooth integrations that meet enterprise standards
- Collaborate with customers to define success criteria and ensure measurable value delivery
- Identify and act on growth opportunities within accounts, particularly high-value customers
- Ensure adoption of the product and its effective use across global customer workflows
- Customer Retention & Growth (40%)
- Drive exceptional renewal rates and maintain strong account health, with a focus on enterprise customers
- Lead strategic review processes (e.g. QBRs/EBRs) to demonstrate ROI and enterprise value delivered
- Drive product adoption and uncover opportunities for upsells and expansions, especially with enterprise customers in the US, UK, and Europe
- Implement systems to monitor account health and prevent churn early
- Leverage customer insights and data to shape expansion and retention strategies
- CS Function Leadership & Development (20%)
- Develop scalable playbooks for onboarding, adoption, and customer success tailored to enterprise accounts
- Capture insights and lessons learned from working with major US customers to inform best practices
- Help recruit and mentor team members to grow the CS function
- Build processes that balance the needs of high-value customers with operational efficiency
- Ability to travel internationally, with a focus on the United States, to support customer engagements, attend key meetings, and ensure the success of global accounts
Salary benchmarks
Our take
Neurolabs is a Computer Vision (CV) platform allowing users to build custom image recognition algorithms using 3D models. It substitutes the expensive and rare real-world data required to train CV algorithms with synthetically generated data to provide massive, rich and diverse low-cost data sets at a fraction of the cost and time.
Working with leading CPG brands, Neurolabs' Image Recognition technology utilises synthetic data and digital twins. It combines advanced machine learning techniques and CGI models to create large sets of perfectly labelled data that is optimised for CV, giving its customers scalable and accurate insights. The company’s proprietary CV technology enables rapid state-of-the-art development of object recognition solutions across multiple use cases and industries, accelerating the automation of repetitive visual tasks.
Its technology empowers both small and large customers to implement CV applications with minimal resources and costs — no coding required, no tedious data labelling, and no image gathering. Its partners use the technology to automate generic object recognition tasks in industries ranging from hospitality to retail and manufacturing.
Although ‘automation’ is a term that is often associated with job losses, Neurolabs’ vision is to enhance the capabilities of workers, not replace them outright. With its 2025 Series A funding, it plans to grow its team and expand its presence across the UK, European and US markets.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Apr 2025
$8.1m
SERIES A
May 2022
$3.9m
SEED
Total funding: $13.3m
Company benefits
- Share Equity Options: We’re on an ambitious path and when we succeed, it’s a collective win. You’ll be offered equity share options, allowing you to partake in the value you help build.
- Culture of inclusivity: We thrive when we’re authentic with one another, fostering an environment filled with kindness, openness and trust where every voice matters and everyone feels like a vital part of our journey.
- Time off that suits you: Enjoy a total of 34 days off (annual leave and bank holidays) to unwind and recharge.
- Hybrid-Working Model: We decide together what balance works best between home and our vibrant London office near King’s Cross.
- Private Medical Insurance: After your probation, you will be eligible to receive private medical coverage that prioritises both your physical and mental health, including dental, optical and travel insurance.
- Cycle to Work Scheme: Save on the cost of a new bike and accessories through our tax-efficient scheme, making it easier to choose a healthier, greener commute.
Company values
- We Focus on Outcomes: We deliver real outcomes for our customers by owning the initiative, staying open, and honest.
- We're Fast & Curious: We get stuff done by continuously learning and iterating rapidly with ownership and accountability.
- We Play to Win: We’re in a race and we’re here to win by building something meaningful together with our customers.
Company HQ
Kings Cross, London, N1 9UZ
Articles
Leadership
Paul Pop
(Co-Founder & CEO)Previously a Computer Vision Lead at Hudl and a Software Engineer at Schlumberger.
Remus Pop
(Co-Founder & CRO)Former Market Risk Analyst at Bank of America & has a Master of Science in AI.
Patric Fulop
(Co-Founder & CTO)Previous a Technology Analyst at J.P. Morgan before obtaining a PhD in Machine Learning from the University of Edinburgh.
People progressing
Flaviu grew from ML Intern to Engineering Lead at Neurolabs in his 6 year tenure. He is known for his curiosity, warmth, and commitment to both his own growth and that of his team.
Diversity, Equity & Inclusion at Neurolabs
Chelsea Wightman (People Operations Lead)
- At Neurolabs, inclusion isn’t an add-on, it’s how we work every day. Our values push us to listen, respect, and represent diverse perspectives so everyone feels they belong. We're intentional about building a workplace where different voices shape how we grow and collaborate. We create space for curiosity, give people the autonomy to thrive, and make sure opportunities and recognition are shared fairly. For us, DE&I runs through everything we do - from how we support and develop one another to how we celebrate successes together as one team.
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