Senior Product Manager, UJET
WFM
$135-150k
AI-powered contact center solutions
Job no longer available
AI-powered contact center solutions
201-500 employees
Job no longer available
$135-150k
201-500 employees
Company mission
To transform customer experience with AI-powered, cloud-native technology that actually makes life easier for customers, employees, and IT teams alike.
Role
Who you are
- This role requires a deep understanding of WFM principles, a proven track record of conceptualizing and delivering innovative WFM features, and expertise in leveraging Artificial Intelligence (AI) to enhance workforce management solutions
- 5+ years of product management experience, with at least 2 years in a senior role
- 2+ years of experience specifically in Workforce Management (WFM) or a related domain within the Contact Center industry
- Proven experience with AI/ML-driven product development, particularly in areas like intelligent scheduling, forecasting, or resource optimization
- Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related technical field
- Demonstrated ability to define new concepts and features and take these from inception to launch for customers
- Track record of leading cross-functional teams to successfully launch commercial products
- Strong leadership and interpersonal skills
- Excellent oral and writing communication skills
What the job involves
- We are looking for an experienced and visionary Senior Product Manager to lead the development of our Workforce Management (WFM) product suite
- The Senior Product Manager will be responsible for defining the product strategy, roadmap, and successful execution of WFM features from ideation to market launch, with a particular focus on AI-driven capabilities
- Define and champion the product vision, strategy, and roadmap for the WFM product suite, with a focus on AI-driven innovation
- Lead the entire product lifecycle for WFM features, from ideation, research, and detailed requirements gathering to development, launch, and post-launch optimization
- Conduct in-depth market research, competitive analysis, and customer feedback analysis to identify unmet needs and opportunities for WFM product enhancements
- Collaborate closely with UX/UI design, engineering, and other product teams to ensure seamless execution and delivery of high-quality WFM solutions
- Act as a subject matter expert for WFM, providing guidance and insights to internal teams and external stakeholders
- Oversee the development of AI/ML models and algorithms to power intelligent scheduling, forecasting, and resource optimization within the WFM product
- Establish and monitor key performance indicators (KPIs) to measure the success and impact of WFM product features, making data-driven decisions for continuous improvement
- Partner with marketing and sales teams to develop compelling product messaging, positioning, and go-to-market strategies for WFM solutions
- Stay abreast of industry trends, emerging technologies, and best practices in WFM and AI to inform product strategy and identify new opportunities
- Mentor and guide junior product managers, fostering a culture of innovation and excellence within the product team
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
Building on earlier investment momentum, UJET has expanded its AI capabilities through the acquisition of Spiral, a conversational analytics company. The move combines automated customer interactions with deeper insight into why customers are reaching out, helping businesses spot patterns, predict issues and reduce churn. It positions UJET not just as a contact centre provider, but as a broader intelligence platform focused on proactively improving customer experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Anad Janefalkar
(Founder & Chief Evangelist)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
Kristin King
(CCO)Kristin joined the company in 2021 as a VP of Customer Success, since then she has held a number of roles and moved into the role of CCO in 2026. Previously, she spent 21 years at Windstream, joining in 2000 as a Regional Director of Sales, Michigan Region before working through a number of roles and leaving the company as VP of Kinetic, Customer Success in 2021.
Baker Johnson
(CBO & CMO)Baker joined the company in 2020 as a VP of Marketing, he then moved into the role of CMO in 2021 and added CBO to his title in 2025. Previously, he was a Senior Director of Strategy & Operations, Cisco Contact Center Solutions at Cisco and CMO at CaféX Communications
Leslie Blanke
(CPO)Leslie joined the company in 2020 as Head of Product Marketing, since then he has held a number of roles, becoming CPO in 2025. Previously, he spent over 4 years at Serenova as a Senior Director of Product Marketing, VP of Product Marketing & Strategic Alliances and Senior VP of Product Management.
Ian Peters-Campbell
(CTO)Prior to joining ujet.xc in 2025, Ian spent nearly 8 years at WEX as a VP of Global Platform Services, SVp of Platform Technology and SVP of Mobility & Payment Engineering.
Amy Devers
(CPO)Amy joined the company in 2025 as a Senior VP of Human Resources, moving into the role of CPO later that same year. She is also an Advisor & Consultant at evers Consulting Group. Previously, she spent nearly 4 years at JupiterOne as the Chief of Staff & VP, HR, VP of HR & People Operations, and as an Executive Consultant & Advisor.
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