Customer Onboarding Manager, Yotpo
$80-85k
Plus equity
3 days a week in office
eCommerce marketing platform
Job no longer available
eCommerce marketing platform
501-1000 employees
Job no longer available
$80-85k
Plus equity
3 days a week in office
501-1000 employees
Company mission
Yotpo's mission is to provide brands with everything they need to create winning customer experiences, from discovery to purchase.
Role
Who you are
- You’re a great relationship manager and excel talking to VP- and C-suite leaders
- You can manage simultaneous software implementations for multiple clients
- You can research, troubleshoot and solve complex software issues
- You can effectively project manage and create organized plans that ensure customer success post-onboarding
- You can accurately synthesize client requests and questions, convey them to cross-functionally stakeholders, and work together to move implementations along
- Must have a valid U.S. work authorization to apply
What the job involves
- As an Customer Onboarding Manager, you will be responsible for guiding customers through one or more of Yotpo’s product setups, including: building initial program strategies or campaigns, integrations, training, testing, and project management
- Our customers vary in size and industry, so we are looking for motivated team members who have strong communication and project management skills, a passion for helping people, an interest in problem-solving with a solutions oriented mindset, and the flexibility to help with a variety of projects
- Serve as the main point of contact for customers from deployment to launch to ensure a successful implementation process for Yotpo’s products
- Ensure all customers complete the required technical setup efficiently and according to project plan and timeline
- Train and educate customers on how to effectively utilize Yotpo products via phone and videoconference
- Provide strategic guidance for how brands should set up their initial strategy/campaigns with Yotpo’s products
- Improve and scale the Yotpo implementation process
- Act as liaison between customers and the Yotpo sales, product, support, professional services, and customer success teams to actively identify roadblocks and solutions during onboarding
Our take
The retail sector is continuing its decisive pivot towards eCommerce, creating a vast and growing market for innovative eCommerce tools and software. Yotpo is a SaaS-based eCommerce marketing startup offering integrated data-driven loyalty, SMS marketing, and review solutions, amongst others, on a single platform.
The company has already secured strategic partnerships with major eCommerce platforms including Shopify, Salesforce, and Adobe. In a sector where the breadth of reach is key, it is wise to deepen existing partnerships and continue with new acquisitions - both of which appear to have remained a priority for Yotpo alongside the launch of its eCommerce Retention Marketing Platform in 2023.
Its focus on a single platform and integrated experience is likely to be a success, as the spate of new eCommerce tools is creating a real need for streamlined and optimised management as the sector develops. If Yotpo can become the one-stop shop of choice for vendors of all sizes, it stands to capitalise well on the growing eCommerce sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Sep 2021
$30m
LATE VC
Mar 2021
$230m
SERIES F
Total funding: $452.1m
Company benefits
- Private healthcare, dental and optical included
- Pension contribution
- Voluntary death in service policy
- Cycle to work scheme
- Generous PTO, volunteer days, holidays and flex days
- Individualized career development, rewards and recognition
- Wellness and philanthropic programming and events
- Hybrid work model
Company HQ
Hudson Square, New York, NY
Leadership
Tomer Tagrin
(Co-Founder & CEO)Served for 2 years in the Israeli Defense Force, then founded Ikick and worked as a Chip Design Developer for Intel. Started working as a Contributor for The Next Web in 2010, and co-founded Yotpo in November 2010.
Omri Cohen
(Co-Founder & COO)Served in the Israel Defence Forces for 2 years and then went on to become a student at the ASIC Team at Essence Security. Left after 1 year to co-found Yotpo.
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