Vice President of Partnerships, Cresta
EMEA
+ Variable (OTE) + Equity
Real-time intelligence for contact centers
Be an early applicant
Real-time intelligence for contact centers
201-500 employees
Be an early applicant
+ Variable (OTE) + Equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- 15+ years of experience in partnerships, business development, alliances, or enterprise sales within SaaS, AI, or enterprise software companies
- Proven track record of personally sourcing, structuring, and closing strategic partnerships that drive revenue
- Experience operating as a senior individual contributor with high ownership and autonomy in fast-growing or early-stage companies
- Strong understanding of partner-led go-to-market models, including system integrators, resellers, and co-sell motions
- Demonstrated ability to work effectively with C-level executives at partner and customer organizations
- Strategic thinker with the ability to translate market insight into executable partnership initiatives
- Highly self-directed, hands-on, and comfortable operating in ambiguous, fast-paced environments
- Deep familiarity with EMEA enterprise markets and cultural nuances (regional experience strongly preferred)
- Willingness to roll up sleeves and do what it takes to drive results without formal team authority
What the job involves
- The VP of Partnerships, EMEA based in the United Kingdom will be responsible for defining and executing Cresta’s partnerships strategy across the EMEA region as a senior individual contributor
- This role will focus on identifying, structuring, and closing high-impact strategic partner-led deals that accelerate customer acquisition, expand Cresta’s enterprise footprint, and drive revenue growth through partner resell and co-sell motions
- This senior leader will develop deep insight into regional market dynamics and build the foundational partner ecosystem across system integrators, resellers, BPOs, and technology partners
- While this role does not include formal people management, it carries significant ownership and influence, requiring close collaboration with Sales, Product, Marketing, and Customer Success teams globally
- Success will be measured by partner-sourced and partner-influenced revenue, new logo acquisition, expansion of product usage through partners, and the establishment of scalable partnership models that can be operationalized as the business grows
- Partnership Strategy & Execution
- Define and execute the EMEA partnerships strategy in alignment with Cresta’s global objectives and regional go-to-market plans
- Identify, prioritize, and secure strategic partnerships across system integrators, channel partners, BPOs, and complementary technology providers
- Develop partner value propositions, commercial frameworks, and engagement models tailored to EMEA market needs
- Establish repeatable partnership structures, playbooks, and success metrics that can scale over time
- Channel & Revenue Impact
- Drive partner-sourced and partner-influenced pipeline and revenue through direct execution of partner-led deals
- Work closely with regional and global Sales teams to integrate partners into account planning, co-selling, and deal execution
- Support partners in positioning, selling, and delivering Cresta’s solutions, including joint value propositions and customer use cases
- Own and report on partner-related pipeline, deal progression, and revenue outcomes in the EMEA region
- Strategic Business Development
- Personally lead high-value partnership discussions and complex commercial negotiations from inception through contract execution
- Identify new routes-to-market and market entry opportunities via partnerships in both established and emerging EMEA geographies
- Act as the primary point of contact for strategic partners in the region, managing executive-level relationships and ongoing collaboration
- Cross-Functional Collaboration
- Partner closely with Product and Engineering to represent partner and market feedback, influencing roadmap and integration priorities
- Collaborate with Marketing to develop joint go-to-market initiatives, partner messaging, and demand-generation activities
- Work with Customer Success and Services teams to ensure successful partner-led deployments and long-term customer outcomes
- Thought Leadership & Market Presence
- Represent Cresta as a senior partnerships leader in the EMEA region with partners, customers, and at industry events
- Maintain a strong understanding of competitive dynamics, buyer trends, and ecosystem shifts across the region
- Provide strategic input to global partnerships leadership on regional insights and growth opportunities
Our take
Cresta is an innovative customer service platform which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees and analyses why they outperform their colleagues before providing personalised guidance to other members of staff.
This unique approach enables the rapid sharing of best practices, and both improves and consistently implements customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition, the machine learning aspect of Cresta enables companies to continuously optimise their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls a year, Cresta has been afforded a massive opportunity if it can continue to improve this aspect of business for its clients. The company has already been recognised as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
Heritage District, Sunnyvale, CA
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