Technical Implementation Manager, Arbital Health

• 3–5 years of experience in SaaS product implementation, healthcare data analytics, or client delivery (data-driven products preferred)
• Strong ability to translate complex contracts and datasets into structured implementation steps and requirements
• Familiarity with healthcare data (claims, eligibility, value-based care/actuarial data) strongly preferred
• Proven experience managing cross-functional workstreams (engineering, product, science, delivery)
• Strong organizational skills, with ability to manage multiple implementations in parallel
• High level of attention to detail
• Excellent communication skills, both client-facing and internal
• Comfort with technical workflows (data pipelines, configs, SQL/Python/R, BI tools such as Sigma)

Desirable

• We are seeking a Technical Implementation Manager to lead the onboarding of new clients and ensure successful deployment of Arbital’s platform
• This role is critical to our growth and bridges product, actuarial, sciences and engineering teams
• You’ll work directly with customer stakeholders and internal teams to drive implementations from contract intake through data ingestion, validation, pipeline execution, adjudication, and production deployment - owning the technical configuration, QA process, and client experience
• Lead implementation projects from signed contract to go-live, executing scope, timelines, and deliverables
• Translate complex value-based care contract requirements into technical platform configurations
• Define and oversee client-specific data ingestion strategies, including secure transfer setup (SFTP), file structures, mapping approaches, and delivery cadence
• Partner with engineering and actuarial teams to confirm ingestion requirements (eligibility, claims, reference files) and run initial ingestion tests
• Work with client teams to ensure data is delivered in the expected format, complete, and on time; escalate gaps or issues with clear remediation paths
• Run or coordinate data quality checks (missing fields, control totals, coverage periods, attribution completeness)
• Translate customer requirements into structured technical specs across intake, data preparation, adjudication build, and production release
• Manage project timelines and coordinate with delivery, engineering, and actuarial teams to resolve escalations
• Oversee ingestion and validation of healthcare datasets (claims, eligibility, CMS/ACO files, attribution/engagement data)
• Collaborate with engineering to define, configure, and validate data pipeline outputs - including business rules such as deduplication, attribution, and aggregation logic - that drive Arbital’s core modules
• Oversee adjudication and platform reporting setup, ensuring data and calculations align with customer contracts
• Validate staging environments and outputs across Arbital’s platform modules, leading the sign-off process to confirm accuracy and readiness for launch
• Act as the bridge between technical and business stakeholders, translating requirements into execution and outputs into insights
• Communicate progress, risks, and decisions clearly to both clients and internal leadership
• Provide technical guidance during customer training, walkthroughs, and early adoption
• Continuously refine the implementation flow by surfacing opportunities for product improvements, process automation, and new tooling to drive scalability and efficiency
• The opportunity to build a critical software platform that accelerates the American healthcare system's transition to value-based care