Billing Operations & Strategy Specialist, Coinbase

• 2-4 years of experience in billing, finance operations, or a similar role
• Strong organizational, problem-solving, and analytical skills
• Basic SQL skills for querying data and delivering insights
• Experience managing operational procedures and updating documentation

Desirable

• The Billing Operations & Strategy Specialist supports Coinbase’s billing and collections BPO team
• You'll ensure smooth daily operations, troubleshoot billing issues, and drive workflow improvements
• Responsibilities include monitoring BPO performance and serving as an escalation point
• This role also contributes to strategy and process enhancements, adapting procedures to evolving business needs
• Ideal candidates have a keen eye for process optimization, strong analytical skills, and a collaborative mindset
• Billing Operations:
• Daily Monitoring of billing Business Process Outsourcing (BPO) performance and generating accurate invoices and resolving discrepancies effectively
• Monitor billing timelines, collections, and address payment-related issues
• Ensure the team maintains and updates billing procedures and workflows as new systems, billing types, or organizational priorities emerge
• Collaborate with stakeholders to ensure procedural compliance and scalability
• Process Improvement & Strategy:
• Evaluate billing and broader operational workflows to identify inefficiencies and propose solutions
• Leverage tools and data to streamline and automate processes to enable scalability
• Procedure Maintenance:
• Oversee BPO performance, and ensure the team maintains and updates billing procedures and workflows as new systems, billing types, or organizational priorities emerge
• Data Management:
• Use SQL for retrieving and analyzing billing data to provide actionable insights
• Work with engineers to troubleshoot systems and enhance reporting tools
• Collaboration:
• Coordinate with Sales, Finance, and Engineering teams to address billing and operational needs
• Contribute insights and facilitate improvements to operational strategies
• Compliance:
• Ensure all activities adhere to compliance standards, regulatory requirements, and company policies