Account Manager, Laka

Dutch and English Speaker

Salary not provided

If the company hits its targets, you'll get a cash bonus of 5% of your base salary annually + Share options

JIRA

Mid and Senior level

Amsterdam

London

Paris

Collective Cover for Cyclists

Be an early applicant

Collective Cover for Cyclists

101-200 employees

FintechB2CTransportInsuranceFinancial ServicesSaaS

Be an early applicant

Salary not provided

If the company hits its targets, you'll get a cash bonus of 5% of your base salary annually + Share options

JIRA

Mid and Senior level

Amsterdam

London

Paris

101-200 employees

FintechB2CTransportInsuranceFinancial ServicesSaaS

Company mission

We exist to rewrite the rules of insurance so it’s something people stand with, not against. That’s why we’re building a collective that gets stronger as it grows, covering each other as we fight against the broken and archaic in the pursuit of better.

Job

Company

Role

Who you are

Native/ fluent English and Dutch - ideally also German or French
Proven experience in account management, customer success, or a similar client-facing role, potentially in SaaS or fintech
Demonstrated ability to grow and retain strategic accounts, with a strong track record of achieving revenue targets
Excellent relationship-building skills across various levels, including C-level executives, product teams, and operational stakeholders
Strong commercial and negotiation skills, with experience managing contract renewals and upsell opportunities
Ability to understand and explain complex product offerings, and collaborate effectively with internal teams (Product, Marketing, Finance, etc.)
Data-driven mindset, able to use insights to support recommendations and track success
Experience using CRM systems (we use Hubpost), project management tools (e.g. Jira), and performance dashboards
Strong time management, prioritisation, and multitasking abilities in a fast-paced environment
Self-motivated, resilient, and able to work independently while contributing as part of a team

What the job involves

We’re looking for a relationship-driven Account Manager to focus on retaining and growing existing accounts at Laka.
In this role, you'll drive revenue by improving policy conversion, launching new products, and expanding into new territories.
You’ll build strong relationships with stakeholders at all levels—from day-to-day contacts to C-level decision-makers—and act as the main point of contact for key accounts.
You’ll proactively identify growth opportunities, manage contract negotiations, lead performance reviews, and collaborate closely with internal teams to deliver an exceptional customer experience
Account growth and retention: A focus on retaining and expanding existing customer accounts by improving policy conversion rates, launching new products, and identifying opportunities in new territories
Relationship account management: Building and maintaining strong relationships at all levels of client organisations, including C-level stakeholders, product teams, and internal champions, to drive strategic outcomes
Client engagement and communication: Proactively engage with key contacts to understand their evolving needs, gather feedback, and collaboratively shape strategic roadmaps that enhance their experience with Laka
Performance reviews/ QBRs: Leading regular performance review meetings with key accounts to evaluate metrics, identifying growth opportunities, and ensuring alignment with business goals
Problem resolution: Acting as the main point of contact for client accounts, resolving issues swiftly and effectively to maintain high customer satisfaction
Contract management: Driving contract negotiations and renewals using data insights and contract knowledge to protect Laka’s interests for targeted outcomes
Forecasting and reporting: Providing accurate forecasts and transparent reporting on account performance to both internal teams and clients
Project expectation management: Using tools like Jira to manage deliverables, track progress, and maintain alignment with stakeholders

Our take

Unlike the typical insurance models, Laka's model requires customers to only pay for the true cost of cover. At the end of each month, the cost of any claims is split fairly between customers, with the individual’s maximum premium capped at the market rate.

If there is no claim, the premium that month is zero. Laka is already much-better aligned with customers, because of the fact that fewer claims mean lower costs for the entire Laka customer base. Laka makes money by adding 25% when a claim is made, so the company doesn't make money unless they're adding value.

The company effectively offers a profit share to its customers, encouraging improved behaviour as they stand to benefit from taking better care. The test for Laka to build a huge business will be moving this model out of bike insurance and into other verticals - particularly e-mobility, which it hopes to do with its new funding chest.

Freddie

Company Specialist at Welcome to the Jungle

Insights

33% female employees

80% employee growth in 12 months

Glassdoor (4.8)

Company

Company benefits

Flexible & remote working
Competitive pay and share options
Professional development fund
Employee mental health support through Spill
Awesome company offsites
Dog friendly office
Weekly online all hands meetings
Team lunch on us weekly

Company HQ

Whitechapel, London, UK

Leadership

Jens Hartwig

(CPO)

Previously worked for a startup incubator that specialises in InsurTech companies, most recently as COO

Ben Allen

(CTO)

15+ years development experience, most recently as Head of Engineering for Advance Global Capital

Tobias Taupitz

(CEO)

Background in finance, having worked for both KPMG and Barclays before starting Laka

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