Account Manager, Laka
Dutch and English Speaker
If the company hits its targets, you'll get a cash bonus of 5% of your base salary annually + Share options
Collective cover for cyclists
Job no longer available
Collective cover for cyclists
101-200 employees
Job no longer available
If the company hits its targets, you'll get a cash bonus of 5% of your base salary annually + Share options
101-200 employees
Company mission
To rewrite the rules of insurance so it's something people stand with, not against.
Role
Who you are
- Native/ fluent English and Dutch - ideally also German or French
- Proven experience in account management, customer success, or a similar client-facing role, potentially in SaaS or fintech
- Demonstrated ability to grow and retain strategic accounts, with a strong track record of achieving revenue targets
- Excellent relationship-building skills across various levels, including C-level executives, product teams, and operational stakeholders
- Strong commercial and negotiation skills, with experience managing contract renewals and upsell opportunities
- Ability to understand and explain complex product offerings, and collaborate effectively with internal teams (Product, Marketing, Finance, etc.)
- Data-driven mindset, able to use insights to support recommendations and track success
- Experience using CRM systems (we use Hubpost), project management tools (e.g. Jira), and performance dashboards
- Strong time management, prioritisation, and multitasking abilities in a fast-paced environment
- Self-motivated, resilient, and able to work independently while contributing as part of a team
What the job involves
- We’re looking for a relationship-driven Account Manager to focus on retaining and growing existing accounts at Laka.
- In this role, you'll drive revenue by improving policy conversion, launching new products, and expanding into new territories.
- You’ll build strong relationships with stakeholders at all levels—from day-to-day contacts to C-level decision-makers—and act as the main point of contact for key accounts.
- You’ll proactively identify growth opportunities, manage contract negotiations, lead performance reviews, and collaborate closely with internal teams to deliver an exceptional customer experience
- Account growth and retention: A focus on retaining and expanding existing customer accounts by improving policy conversion rates, launching new products, and identifying opportunities in new territories
- Relationship account management: Building and maintaining strong relationships at all levels of client organisations, including C-level stakeholders, product teams, and internal champions, to drive strategic outcomes
- Client engagement and communication: Proactively engage with key contacts to understand their evolving needs, gather feedback, and collaboratively shape strategic roadmaps that enhance their experience with Laka
- Performance reviews/ QBRs: Leading regular performance review meetings with key accounts to evaluate metrics, identifying growth opportunities, and ensuring alignment with business goals
- Problem resolution: Acting as the main point of contact for client accounts, resolving issues swiftly and effectively to maintain high customer satisfaction
- Contract management: Driving contract negotiations and renewals using data insights and contract knowledge to protect Laka’s interests for targeted outcomes
- Forecasting and reporting: Providing accurate forecasts and transparent reporting on account performance to both internal teams and clients
- Project expectation management: Using tools like Jira to manage deliverables, track progress, and maintain alignment with stakeholders
Our take
More and more people are switching to bikes, eBikes, and scooters for their everyday travel, yet insurance hasn't quite kept up. Traditional insurance can be quite expensive, unclear, and not designed for how people actually use these vehicles. Riders often face high excess fees, complicated claims, and limited support if their bike is stolen or damaged. At the same time, the fast-growing "green mobility" market is still pretty fragmented, making it harder to find simple, reliable coverage.
Laka is trying to fix this with a different approach to insurance, so, instead of charging fixed premiums, it uses a collective model where customers only pay for the actual cost of claims each month, making pricing fairer. Alongside offering coverage, it works closely with brands and retailers, integrating its insurance directly into the buying experience.
Recently, the company raised some serious funding, which will be used to support its growth across Europe and to explore acquisitions. Already operating in multiple countries, the company is aiming to become a leading insurer in the fast-growing micromobility space. With strong partnerships and a focus on fairness and sustainability, Laka is in a great position to expand further and shape how insurance works for green forms of transport in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexible & remote working
- Competitive pay and share options
- Professional development fund
- Employee mental health support through Spill
- Awesome company offsites
- Dog friendly office
- Weekly online all hands meetings
- Team lunch on us weekly
Company HQ
London, UK
Leadership
Jens Hartwig
(Co-Founder & COO)Prior to co-founding Laka in 2016, Jens was the COO for a startup incubator that specialised in InsurTech companies.
Ben Allen
(Co-Founder & CTO)Ben has over 15 years of development experience, most recently as the Head of Engineering for Advance Global Capital
Tobias Taupitz
(Co-Founder & CEO)Tobias has a background in Finance, having worked for both KPMG and Barclays before Laka.
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