Customer Success Associate, Metaview
+ Equity
Data to help optimise interviews
Be an early applicant
Data to help optimise interviews
21-100 employees
Be an early applicant
+ Equity
21-100 employees
Company mission
To power people decisions with the truth.
Role
Who you are
- 2+ years experience in a customer or stakeholder-facing role
- Bonus points for experience in recruitment/talent acquisition
- You get energised by meeting new people and spread that energy to them through your approach
- A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting
- A love for experimenting and trying new ideas without fear of iterating and failing
- Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too
- Sharp, systematic, resilient, and motivated to win
What the job involves
- With rapid expansion, we're looking for a Customer Success Manager to ensure our SMB customers enjoy a seamless and engaging experience on Metaview, driving retention and growth
- Deliver a seamless and engaging onboarding experience for midmarket and self-serve customers, ensuring rapid time to value
- Drive feature adoption at scale through targeted, data-driven outreach and personalized support
- Monitor key metrics and leverage data insights, such as product usage and account health, to prioritize accounts and actions
- Assist with Technical Support as needed
- Shape and refine a scalable approach to customer success and retention, meeting customer needs efficiently and effectively
- Champion customer feedback, surface trends, and share actionable insights to drive product and service improvements
- Last year we 4X’d revenue ($m’s). We’re on track to do the same in 2025
- Fundamentally, our goal is to get big quickly. This is a career-defining opportunity to join a tiger team, creating a best-in-class approach to customer success
Our take
According to Metaview, hiring teams are often relying on feelings and biased memories when making hiring decisions. Metaview aims to solve this problem by empowering organisations to make hiring decisions based on truth, at scale.
The company differentiates itself through the innovation of its product: Metaview analyses the data collected from interviews to provide interviewers with actionable insights, feedback, and coaching. This allows companies to optimise their interviews at a level rarely seen in enterprises.
Companies like Robinhood, AngelList, and Hudl are already using Metaview to hire better, faster, and without bias. Metaview is now focusing on producing collaboration features, deeper & more informative metrics about the health of interviews, and even more timely & effective interviewer training and coaching at scale.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Mar 2024
$7m
SERIES A
Dec 2021
$6m
SEED
Total funding: $14.6m
Company values
- Own it end-to-end. From inputs to outcome: Our responsibilities do not stop at the edge of our skill sets or interests. We ship end-to-end and only stop when the customer has felt the benefit
- Actively transparent: We all work to operationalize transparency actively in how we communicate. Without all the information, how can you trust our amazing teammates to do amazing things?
- Work backward from the customer: It’s easy to get excited by cool ideas, or things that are “now possible”. But our customers have problems to solve, objectives to hit, and opportunities to sieze
- Optimise for rate-of learning: We treat learnings as the highest form of currency for delivering future impact, and act accordingly: we run experiments, question thoroughly, and talk to customers over and over. We covet earned secrets
- Drive to clarity: We believe upfront and ongoing alignment is a multiplier on our net effectiveness, so we value precise language and driving to clarity
Company HQ
London, UK
Leadership
Shahriar Tajbakhsh
(CTO)Previously a Software Engineer at Morgan Stanley and an Enterprise Tech Lead at Palantir Technologies.
Siadhal Magos
(CEO)Previously the Head of Product at Osper and a Product Manager at Uber.
Share this job
View 3 more jobs at Metaview