Senior Customer Success Manager, Platform Science
$110-140k
More information about location
Telematics & trucking fleet management platform
Be an early applicant
Telematics & trucking fleet management platform
501-1000 employees
Be an early applicant
$110-140k
More information about location
501-1000 employees
Company mission
To modernize enterprise trucking fleets to meet changing regulatory and consumer demands.
Role
Who you are
- Bachelor’s degree, preferably in a technical discipline
- 3+ years of customer relationship management experience at a technology company providing solutions/services to the Transportation industry
- Ability to learn and stay current on the Platform Science product suite and transportation industry direction
- Strong knowledge of DOT/FMCSA Regulations
- Familiar with Transportation Management System (TMS) products (i.e. TMW, McLeod, ICC, etc.) and route management or distribution software
- Demonstrated experience guiding customers with confidence and integrity
- Excellent planning, organization, and implementation skills
- Ability to communicate complex ideas effectively to senior leadership, both verbally and in writing
- Proven experience of understanding, organizing and facilitating through customer requests and concerns
- Proficiency with Salesforce is a plus
- Proficiency with Totango is a plus
What the job involves
- As a Senior Strategic Success Manager, you are the architect of customer value
- You don't just manage a platform; you manage a partnership
- Your goal is to transform complex enterprise accounts into success stories by aligning our technology with their highest-level business objectives
- You will serve as a consultative partner who bridges the gap between our capabilities and the customer’s Return on Investment (ROI)
- The work will require a deep level of functional knowledge along with a variation of technical knowledge of Platform Science products and services, as well as the ability to understand the business needs and capabilities of our customers
- You'll serve as a critical business partner and main point of contact leveraging Platform Science technology to solve business challenges
- This role offers a unique experience to work with new technologies, challenges, and an opportunity to work in the Transportation and Logistics segment
- Project Leadership: Create and execute project plans/Action Logs for each customer to get value from our system, including the development of weekly status reports and the facilitation of task/action lists to hold all parties accountable
- Cross-Functional Coordination: Conduct regular conference calls to set expectations and ensure all departments including Integration, Technical Support, Technical Trainers, and internal Management complete tasks as described in the project plan
- Technical Assistance: Act as a subject matter expert on all tools and applications, effectively assist customers on web-based interfaces and value-added services
- Relationship Management: Manage the customer relationship from onboarding through long-term retention, ensuring customers are satisfied enough to provide testimonials and serve as brand advocates
- Issue Resolution: Proactively communicate and resolve integration issues and technical roadblocks by working directly with customer resources and internal tech teams
- Act as Critical Business Partner:Facilitate Business Reviews (BR’s) with your customers, drive customer adoption of Platform Science solutions while ensuring long-term retention, Work with internal teams sharing customer experiences to help drive product roadmaps
- Strong verbal and written communication skills: including strong technical skills with experience documenting requirements, issues and outcomes
- Proactively monitor and identify customer health and utilization trends, provide recommendations based on risk and customers’ business needs
Our take
The American commercial fleet industry is experiencing some innovative changes, with tech startups aiming to resolve historic inefficiencies in route setting and capacity loading. Trucks of the future will require additional solutions for software management, driver displays, and network connectivity.
Platform Science develops trucking connectivity solutions that unify many modern improvements into a single platform. While the company develops its own tools, its unique selling point is its customisable dashboard, which unifies existing software stacks to bring everything together as an all-in-one logistics freight control centre.
Platform Science's product is highly regarded for improving the driving experience and is in use by major fleets including Schneider, Western Express and Velocity. It has raised significant growth capital which will accelerate its product development, and in 2025 acquired Trimble's global transportation telematics business units to expand its connected vehicle application platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2024
$125m
LATE VC
Feb 2022
$115m
SERIES C
Total funding: $359.9m
Company benefits
- Medical, dental, and vision benefits (some plans for employees are 100% covered by Platform Science)
- Generous paid time off and company holidays
- 401k matching
- Investment in your professional growth in the company
- Wellness programs
- Life and disability insurance
- Six weeks of paid parental leave
Company HQ
University City, San Diego, CA
Leadership
Jack Kennedy
(CEO & Co-Founder)Jack served in the US Navy for 5 years before working at the Department of Defense and working in Management Consulting for HighPoint Associates. After roles at Fox Networks, News Corp, and Qualcomm, they founded Platform Science as CEO in January 2016.
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