Implementation Manager, Cleerly

• Bachelor's degree in a related field or equivalent experience
• 3-4 years of experience in a implementation manager role in a related field
• Strong communication and interpersonal skills, with the ability to build relationships and work collaboratively with clients and internal teams
• Highly organized and detail-oriented
• Project management experience with the ability to manage multiple projects simultaneously
• Problem-solving skills and the ability to adapt to changing priorities in a fast-paced environment
• At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus

Desirable

• We are seeking a motivated and detail-oriented Implementation Manager to join our team. In this role, you will both be responsible for supporting the implementation of our technology solutions for clients and ensuring a seamless transition from onboarding to go-live.
• Lead onboarding and implementation process for new clients, working closely with Senior Implementation Managers, Sales, Solutions Architects, and other team members to ensure timely and successful deployment and utilization of our solutions
• Collaborate with clients to implement workflows as defined by the Solution Architect and Clients, set expectations for path to launch, and provide/schedule training for Clients with various teams at Cleerly like Medical Affairs, Technical, and Market Access
• Monitor and report on implementation progress weekly via dashboards and executive summaries
• Completes all project plan tasks, coordinates trainings, and schedules virtual or onsite meetings as needed
• Collaborate cross functionally to identify and resolve any issues that may arise during the process to achieve the most efficient launch
• Provide post-implementation support to ensure clients are fully satisfied and comfortable with the product