Professional Services & Partner Delivery Lead, HiBob
$123.3-155.3k
Tableau
Salesforce
Zendesk
Slack
Senior and Expert level
New York
2 days a week in office
A modern HR platform powering productivity, engagement, and retention
Posted today
A modern HR platform powering productivity, engagement, and retention
1001+ employees
B2BHRInternal toolsSaaS
Posted today
$123.3-155.3k
Tableau
Salesforce
Zendesk
Slack
Senior and Expert level
New York
2 days a week in office
1001+ employees
B2BHRInternal toolsSaaS
Company mission
To create a modern work experience that empowers organisations to be remarkable.
Role
Who you are
- Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office at least 2 days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!
- Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor
- If you don’t have enough experience, or not all the skills, we’d still like to hear from you
- This could be the perfect fit for you and us. Learning and Development is at the heart of HiBob, so don’t exclude yourself if you don’t tick off all of the below items which are desirable, but not essential to have from day one
- Proven working experience in Service Partner Success/Management, Professional Services or Customer Success
- Solid understanding or experience in professional services and partnerships functions
- Commercial knowledge or experience pertaining to services, CS & SaaS
- Proven experience working in SaaS
- Partner and customer first mentality
- Excellent external-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- A desire to work in a fast-paced startup environment
- A strong work ethic, growth mindset, integrity and desire to succeed
- Experience working with Salesforce & Web-based technologies
- Experience with tools including Slack, Zendesk and Tableau is advantageous, as is a background in HR/HRM
What the job involves
- The Service Partner Success team is small, but mighty & global - consisting of talented individuals covering the roles of Professional Services & Partner Delivery Lead across EMEA, North America & APAC
- The team provides strategic direction and support to HiBob’s Service Partners, who are an extension of the HiBob village and deliver value to HiBob customers through HR best practice, advisory and consultancy services and end-to-end implementation
- Professional Services & Partner Delivery Leads ensure the successful onboarding, business partnering, and management of HiBob’s Service Partners to drive customer adoption and satisfaction
- Acting as key liaisons, they coordinate across internal departments to equip partners with the skills & coaching needed to support customers throughout their lifecycle
- As advocates for the value Service Partners bring to the HiBob ecosystem, they foster collaboration, influence opportunities, and ensure seamless partner integration into the HiBob village
- As a HiBobProfessional Services & Partner Delivery Lead, you will be responsible for the successful onboarding, strategic business partnering and management of our Service Partners
- You will have a vital role in the scaling & maturity of this function within HiBob
- You will support our partners and customers to deploy and drive customer adoption within HiBob
- Acting as a key contact for our partners, you will coordinate with other departments to ensure that our partners have the skills and competency to support growing customer need & complexity, product offering, and unlock opportunities for differentiated services which enhance both customer value realization and our Service Partners’ growth engines with HiBob
- As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers
- We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all
- Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission
- When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles
- Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets
- When making individual pay rate decisions, we take into account the candidates’ depth of experience, their qualifications relative to incumbent employees, and their location-among other factors
- From the start you can expect to:
- Manage Partner Accounts & Engagement – Oversee a portfolio of partner accounts, ensuring successful engagement, performance, and growth by building strong relationships & understanding partner differentiators
- Onboarding & Enablement – Support partners through their onboarding journey and connecting them to the right level & type of enablement to ensure HiBob customers achieve their business objectives through Bob
- Monitor Partner Performance – Track customer feedback, oversee project portfolio managed by partner accounts, and drive improvements to ensure high service quality & KPI attainment
- Check-ins & Progress Reviews – Prepare for and conduct regular scheduled partner check-ins, QBRs, portfolio management reviews, and service pipeline planning. Measure and report on partner delivery performance across key project governance metrics, as well as key competencies. Conduct lessons-learned diagnostics to enhance partner success strategies and improve overall service delivery
- Implementation Success – Work closely with partners and internal teams to ensure smooth, successful customer implementations, handovers and information exchange
- Delivery Model Advisory – Guide partners in creating, adopting and accelerating HiBob’s standard delivery models. Advocate HiBob’s best practice methodologies with assigned partners to drive consistency in service quality
- Escalation Mediation – Manage partner and joint customer escalations to ensure a seamless issue resolution process, by connecting key stakeholders
- Quality & Delivery Assurance – Apply quality assurance to all partner-managed projects to measure and improve partner governance practices. Support in the design and roll out a Delivery Assurance Program to safeguard delivery & platform optimisation
- External Representation – Represent HiBob at partner and industry events, strengthening relationships and advocating for partner success
- Process Documentation & Optimisation – Develop spreadsheets, diagrams, and process maps to document needs, improve project delivery, and drive process adoption
- Pre-Sales Support & Partner Alignment – Work closely with the Sales organisation during pre-sales on partner-allocated opportunities. Represent partners & Service Partner Success in commercial dialogue, ensuring customer confidence, optimal partner-resource alignment & collaborating to sponsor service proposal design, pitching & pricing for prospect, customer and partner success
- Project Pipeline & Resource Allocation – Collaborate with internal Professional Services teams to review the project pipeline and make strategic partner allocations based on capacity, resourcing, seasonal demand, partner expertise, customer specialisation, and forecasting needs
- As you continue to grow into the role you will:
- Contribute, own & lead strategic initiatives within Service Partner Success which shape and evolve our growing program, and drive impact for HiBob’s CSX mission and purpose
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amount of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services is big and growing.
Hibob have attracted high profile customers like Monzo, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's recent acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- Flexible hybrid working model
- Work from home allowance: to get your home office set up how you like it
- Volunteering days: Two days each year to support your community
- Employee referral program paying up to $2,500 for each successful referral
- Work from anywhere: Temporary remote work from anywhere in the world for up to two months (after six months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob Balance Days: A company-wide long weekend at the beginning of each quarter (four additional days of leave)
- Generous annual leave allowance
- Pension scheme or savings plan
- Birthday day off: Take the day off and receive a special gift
- Headspace subscription to help look after your mental health
- Private health coverage
Company values
- Bring me, win as we: When we come together as a global team, we can build something trailblazing. Every Bobber can show up as their authentic self, strengthening the connections in our village and having an exponential impact.
- Build the exceptional: Everyone contributes to building the exceptional at HiBob. We are leading the way in what a functional, flexible, and fun HR platform and mindset looks like.
- We do what we say: We are intentional and take pride in aligning our actions with our words. We deliver today on the promises we made yesterday. We actively use our product and seek to drive best practices.
- Trust and empower each other: Bobbers shine when those around them shine, too. We hire smart people who have the freedom to do their jobs in the best possible way.
- Interact with transparency and openness: Information is a resource to be shared, not a resource to be guarded.
- Grow through what we go through: We need to be agile and adapt. With every challenge and experience we go through, we learn, improve, and remain resilient.
Company HQ
London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously SVP of Technology at Kenshoo, VP of IT Business Management at VMware, and VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. He also spent two years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Joined HiBob in 2021 as SMB Customer Success Manager and grown to lead the Global SMB Account Manager team in the Customer Growth division, driving scalable growth and success with global customers.
Joined the CX team in 2018 and helped build the SMB CSM team as one of its first members. Has progressed through leadership roles and is now Head of SMB Customer Success, driving adoption & retention.
Joined as a Customer Success Manager in 2022 before moving to our Sales Engineering team after 18 months. Has since been promoted to Senior Sales Engineer, supporting our Partnerships team.
Salary benchmarks
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Diversity, Equity & Inclusion at HiBob
- Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive. To achieve this, we are committed to being proactive at all levels, ensuring that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class* (*US only).
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