Implementation Specialist, Tekion
CRM
$60-100k
+ Equity
More information about location
End-to-end cloud native automotive platform
Be an early applicant
End-to-end cloud native automotive platform
1001+ employees
Be an early applicant
$60-100k
+ Equity
More information about location
1001+ employees
Company mission
To build the world's best business applications in the cloud.
Role
Who you are
- Bachelor’s degree in Business, Information Systems, or related field (SaaS)
- 3+ years of experience in CRM implementation or consulting (preferably automotive retail)
- Strong understanding of CRM workflows, lead management, and campaign automation
- Excellent communication and client-facing skills
What the job involves
- The CRM Consultant is responsible for delivering Tekion’s CRM solutions to dealer partners, ensuring successful configuration, adoption, and optimization of CRM functionalities
- This role involves working closely with clients, internal teams, and stakeholders to implement best practices, drive user engagement, and achieve measurable business outcomes
- Note the internal job title for this role is Business Solutions Analyst I
- Lead CRM onboarding and configuration sessions with dealer partners
- Customize CRM workflows, lead stages, campaigns, and reporting dashboards to align with client business processes
- Serve as the primary CRM subject matter expert during implementation and post-launch phases
- Conduct training sessions for dealership staff on CRM features, including lead management, campaigns, and reporting
- Analyze client requirements and recommend CRM best practices for lead assignment, automation, and customer engagement
- Monitor adoption metrics and provide actionable insights to improve utilization
- Validate CRM configurations against UAT checklists and ensure compliance with Tekion standards
- Support regression testing and troubleshoot issues during go-live and hypercare phases
Our take
Car dealerships suffer from an inefficiency problem. The paperwork and administration required to complete a sale requires dealers to manage a disjointed set of various software applications. Tekion is offering an enticing remedy - a cloud-based automotive retail system that integrates the various software applications in a single infrastructure.
Competition has been strong, with rivals CDK Global and Reynolds & Reynolds offering a competitive raft of features, and benefiting from strong prior relationships with dealerships. Tekion, however, has nevertheless secured customers for the software in 28 states - likely in part due to the efficiency of partnering with a single growing service as opposed to a disparate spread.
This momentum shows no signs of slowing either, as Tekion has attracted attention from major players like CMC, Chrysler, and Chevrolet. By streamlining dealership operations into a single platform, the company is proving that even in a crowded market, innovation and simplicity can win over both dealers and industry partners.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$200m
GROWTH EQUITY VC
Oct 2021
$250m
SERIES D
Total funding: $635.1m
Company benefits
- Silicon Valley Startup Environment
- Stock Options
- Focus on Work/Life Balance
- Recognition Culture
- Health and Wellness
- Unparalleled Career Development
Company HQ
Pleasanton, CA
Leadership
Jay Vijayan
(Co-Founder & CEO)They started their career at Oracle, where they spent over 7 years in Management before spending 4 at VMware. They then worked at Tesla for 4 years, leaving their position as CIO to found Tekion in February 2016.
Guru Sankararaman
(Co-Founder & COO)After working as a Chief Architect at Cisco, they joined Tesla for 4 years. Initially they served as Director of Information Technology and then later became VP of Information Technology. Left this role to co-found Tekion in 2016.
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