Fraud Associate, Shift4

Fraud

Salary not provided

SQL

Tableau

Excel

Oracle

SAP

Qlik

Junior and Mid level

London

Simplifying complex payment ecosystems

Be an early applicant

Simplifying complex payment ecosystems

1001+ employees

FintechB2BPayments

Be an early applicant

Salary not provided

SQL

Tableau

Excel

Oracle

SAP

Qlik

Junior and Mid level

London

1001+ employees

FintechB2BPayments

Company mission

To empower our partners and customers with a complete payment solution featuring the most secure, reliable, and fastest payment network available, backed by best-in-class technology and support.

Job

Company

Role

Who you are

2+ years of experience with BI tools such as Oracle BI, SAP, Qlik, Tableau, or SQL, or advanced Excel skills are a must
A degree in Banking & Finance, Statistics, Data Analytics, Economics, or similar, or hands-on experience in fraud/investigative roles within Payments or Banking
Card transactions, Acquiring background, highly advantageous
Big plus if you have direct experience supporting small-to-medium business (SMB) clients
Clear, confident communication in English (both spoken and written)
Strong analytical mindset with great investigative instincts – you don’t stop until you get to the "why"
Able to manage multiple priorities with focus and independence – you’re organized and driven. Able to work under minimal supervision / high degree of independence allocated, and have strong independent decision-making capabilities
Energetic, innovative, and adaptable – you bring a spark to the team and enjoy being both fun and professional
You’re approachable, easy to collaborate with, but not afraid to push back when there’s a better way to do something
You thrive in an environment where ownership, creativity, and momentum are encouraged
Enjoying working in a fast-paced and multi-cultural environment
Innovative and flexible person full of energy. Easy to work with, but challenging, and always looking for improvement. A proactive mindset with a touch of “va va voom”—you know how to make things happen and bring positive energy to the team

What the job involves

Monitor and investigate suspicious transactions, merchants, and third-party activity daily
Dive deep into fraud patterns across our portfolio using BI tools – spot trends, think critically, and act fast
Partner with teams across the company and with external stakeholders to develop and implement top-tier fraud detection strategies
Build and enhance reports, tools, and processes to prevent fraud and chargebacks – your insights will directly influence our security
Communicate with merchants and partners to assess fraud risks and agree on next steps. You'll be a trusted go-to for SMB clients when it comes to compliance and fraud-related queries
Collaborate with card schemes like Visa and Mastercard on program breaches, appeals, investigations, and reporting
Stay on top of chargeback and fraud programs, ensuring compliance and proactive management of scheme requirements
Work hand-in-hand with the Risk team to identify and monitor high-risk merchants
Help shape the tools and workflows we use every day by challenging outdated processes and suggesting smarter, faster ways to work
Other ad hoc tasks can be assigned by the manager as needed

Salary benchmarks

Our take

An industry leader in integrated payment processing, Shift4 serves markets across North America, Europe and Asia. Its fintech solutions simplify complex payment ecosystems and power billions of transactions a year across many industries.

With hundreds of thousands of customers, Shift4 has developed hundreds of payment methods and processes a staggering $260 billion annually. Its clients include a large number of professional sports team globally, as well as colleges and entertainment venues.

Interestingly for a company so far-reaching, the 1994-founded Shift4 only opened its stock with an IPO in 2020. Since then, it has established partnerships with companies such as the Minnesota Vikings American football team and software point-of-sale company Ingenico. This exemplifies the diversity of Shift4’s impressive client base.