Fraud Associate, Shift4
Fraud
Commerce-enabling technology
Be an early applicant
Commerce-enabling technology
1001+ employees
Be an early applicant
1001+ employees
Company mission
To power commerce through our bold and determined spirit, and deliver the most trusted, comprehensive commerce experience.
Role
Who you are
- 2+ years of experience with BI tools such as Oracle BI, SAP, Qlik, Tableau, or SQL, or advanced Excel skills are a must
- A degree in Banking & Finance, Statistics, Data Analytics, Economics, or similar, or hands-on experience in fraud/investigative roles within Payments or Banking
- Card transactions, Acquiring background, highly advantageous
- Big plus if you have direct experience supporting small-to-medium business (SMB) clients
- Clear, confident communication in English (both spoken and written)
- Strong analytical mindset with great investigative instincts – you don’t stop until you get to the "why"
- Able to manage multiple priorities with focus and independence – you’re organized and driven. Able to work under minimal supervision / high degree of independence allocated, and have strong independent decision-making capabilities
- Energetic, innovative, and adaptable – you bring a spark to the team and enjoy being both fun and professional
- You’re approachable, easy to collaborate with, but not afraid to push back when there’s a better way to do something
- You thrive in an environment where ownership, creativity, and momentum are encouraged
- Enjoying working in a fast-paced and multi-cultural environment
- Innovative and flexible person full of energy. Easy to work with, but challenging, and always looking for improvement. A proactive mindset with a touch of “va va voom”—you know how to make things happen and bring positive energy to the team
What the job involves
- Monitor and investigate suspicious transactions, merchants, and third-party activity daily
- Dive deep into fraud patterns across our portfolio using BI tools – spot trends, think critically, and act fast
- Partner with teams across the company and with external stakeholders to develop and implement top-tier fraud detection strategies
- Build and enhance reports, tools, and processes to prevent fraud and chargebacks – your insights will directly influence our security
- Communicate with merchants and partners to assess fraud risks and agree on next steps. You'll be a trusted go-to for SMB clients when it comes to compliance and fraud-related queries
- Collaborate with card schemes like Visa and Mastercard on program breaches, appeals, investigations, and reporting
- Stay on top of chargeback and fraud programs, ensuring compliance and proactive management of scheme requirements
- Work hand-in-hand with the Risk team to identify and monitor high-risk merchants
- Help shape the tools and workflows we use every day by challenging outdated processes and suggesting smarter, faster ways to work
- Other ad hoc tasks can be assigned by the manager as needed
Salary benchmarks
Our take
An industry leader in integrated payment processing, Shift4 serves markets across North America, Europe and Asia. Its fintech solutions simplify complex payment ecosystems and power billions of transactions a year across many industries.
With hundreds of thousands of customers, Shift4 has developed hundreds of payment methods and processes a staggering $260 billion annually. Its clients include a large number of professional sports teams globally, as well as colleges and entertainment venues.
Interestingly for a company so far-reaching, the 1994-founded Shift4 only opened its stock with an IPO in 2020. Since then, it has established partnerships with companies such as the Minnesota Vikings American football team and software point-of-sale company Ingenico. This exemplifies the diversity of Shift4’s impressive client base.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Aug 2000
$7.3m
EARLY VC
Total funding: $7.3m
Company benefits
- Opportunities for career growth, skill-building, and advancement
- Wellness programs, including mental health resources
- Happy hours, office celebrations, and well-being initiatives
- Paid time off for relaxation and quality time with loved ones
- Various paid leave programs, including sick leave, parental leave, and more to support life's important moments
- Flexible work schedules empower you to manage your commitments effectively
- Employee-nominated "Top Gun Program" to recognize exceptional individuals
Company HQ
Center Valley, PA
Leadership
D. Taylor Lauber
(CEO)Formerly Principal at The Blackstone Group, Executive Relationship Manager at Merrill Lynch, Director of Technology at Lois Schneider Realtor and Project Manager at United Bank Card.
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