Mid-Market Account Executive, Assembled
$200k
OTE
$100k
BASE
+ Stock options
Customer support workforce management platform
Be an early applicant
Customer support workforce management platform
101-200 employees
Be an early applicant
$200k
OTE
$100k
BASE
+ Stock options
101-200 employees
Company mission
To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.
Role
Who you are
- 2-5 years of closing experience working with a customers, ideally with a SAAS product
- High attention to detail with strong verbal and written communication skills
- Desire to learn Assembled's technical product and effectively communicate the platform’s value to potential customers - Act like a support agent!
- Highly motivated self-starter who is eager to learn, open to feedback and excited about building a business ground up
- Team player who is highly collaborative, goal-oriented, and resourceful within their sales processes
- Strong Salesforce hygiene with experience building pipeline from various sources (Marketing, SDRs, Outbound, Partnerships, etc.)
- Comfortable working in a rapidly changing environment
What the job involves
- We're looking for an Account Executive to help us win new customers
- As an early member of the sales team, you'll be on the ground floor of building our sales team
- We're looking for someone who is confident in generating their own pipeline and closing customers
- You'll use your learnings from talking to customers to help us develop our go-to-market playbook and improve our operational processes as we scale
- Identify high-potential businesses and verticals and develop and execute outbound strategies to bring them to Assembled
- Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects
- Run effective sales processes from start to finish — including demos, negotiation, security and procurement (with assistance from Sales Engineers)
- Be a trusted advisor to prospective customers
- Work closely with Customer Success to ensure that your customers are successfully onboarded
- Work cross-functionally with Marketing and Engineering to share feedback from customers
- Use your learnings to build and iterate on our sales philosophy, playbook and processes
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Career progression
"At Assembled, because of the companies rapid growth, I constantly feel like I'm working on big, impactful projects that push me way outside of my..."
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Equity package
- Insurance coverage
- 401k
- CSA Credit
- Stipend for use at any Assembled customer
- Professional development stipend
- Wellness stipend
Company values
- Act like a support agent - It's a mentality and an operating principle. It means meeting every challenge with rigor, empathy, and efficiency. Doing it because you care. Listening first, solutioning next.
- Get on the plane - We are biased towards action, and don’t wait to pitch in, help out, or to go the extra mile, every time. Sometimes, you just need to get on the plane — literally and figuratively.
- Make feedback a gift - The beauty of Assembled is rooted in the interplay of two traits — our diversity of perspectives and backgrounds and our willingness to give and receive feedback.
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Ryan Wang
(CEO & Co-Founder)Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.
John Wang
(CTO & Co-Founder)Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.
Brian Sze
(Co-Founder)A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.
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