Senior Solutions Engineer, Zum
$175-220k
+ Equity
Office located in Redwood City, CA
Student transportation services
Open for applications
Student transportation services
201-500 employees
Open for applications
$175-220k
+ Equity
Office located in Redwood City, CA
201-500 employees
Company mission
To bring student transporation into a new era enabling greater safety, sustainability, equity, and transparency.
Role
Who you are
- You're equally comfortable in both a business and technical context, working with executives or talking shop with technical audiences
- Experience with APIs and integrations / hardware installations
- E2E implementations for Zūm’s customers
- Excellent communication skills with the ability to translate technical topics to both technical and non-technical audiences alike
- Demonstrated proficiency in project management, adeptly steering project timelines through Agile methodologies or analogous frameworks, ensuring meticulous execution for the successful implementation of solutions
- Proven analytical skills and the ability to problem-solve complex issues
- You understand the process by which software gets defined, built, and deployed, and you have experience or familiarity with the Scaled ITSM solution spaces
- Willing to travel to visit partners, prospects, and customers, and to engage in onsite customer and partner work when required
What the job involves
- You will report directly to the CTO, and you will be expected to have excellent interpersonal communication skills, technical comprehension, product expertise, business acumen
- Support the Product & Engineering Teams with training on new feature releases, focusing on the unique value proposition they will offer the Sales Team
- Successfully match customer pains and requirements to proposed solutions
- Every day you will implement innovative solutions that save people time and radically improve enterprise applications
- Designing and developing technical solutions tailored to client requirements
- Optimizing processes to improve efficiency and client satisfaction
- Work with AEs to respond to RFIs and RFPs
- Become an expert on Zūm’s competition, lending your expertise to AEs working on displacement deals
- Acts as technical expert and consultant to develop and propose solutions that meet the technology and business requirements of assigned customers
- Makes technical and sales presentations to customers’ technical staff and senior management
- Partner and strategize with Account Executives for discovery calls, product demonstrations, POC support and onsite meetings
- Serve as a sales liaison between multiple internal organizations, including Product, Engineering, Customer Success, and Product Marketing
Our take
The largest mass transit system in the US is student transportation, and it’s more than double the size of all others combined. It’s rife with inefficiencies, however: circuitous routes mean many students are spending more time travelling and less time sleeping, exercising, or participating in enrichment activities, affecting student outcomes and inequalities.
Zum is looking to overhaul school transport with the help of cloud computing and AI. It has a central hub from which it manages route planning and vehicle assignments across 4,000 areas and school districts in California, meaning fleet deployment, maintenance, and operational efficiency can be optimized. It also offers cameras and tracking in vehicles, and is committed to having a fully electric, 10,000-strong bus fleet by 2025.
It's an ambitious plan, but it’s clear that the US school busing system is in dire need of an overhaul. We’re seeing startups like Via offer a similar service to NY schools, gathering similarly strong momentum. With Zum fast approaching Unicorn status, and its California roll-out continuing without a hitch, it appears, for now, to be leading the modern student transportation startup pack.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2024
$32m
GRANT
Jan 2024
$140m
SERIES E
Total funding: $368.8m
Company benefits
- Medical, dental and vision benefits, including paid membership to One Medical
- Unlimited vacation policy
- Free daily catered lunches + fully stocked kitchen at HQ
- Ability to have a huge impact at an early-stage, mission-driven startup
- Fun office culture and a team you would be proud to work with
Company values
- Customer Obsessed - We obsess about our customers’ needs. We delight and wow them by going above and beyond. We work diligently to gain and keep their trust
- Think Big. Execute Meticulously - We think big. We scale hurdles, and we invent new paths. We're never satisfied. We're agile. We're always moving; we're always delivering with speed
- Do Things The Right Way - We hold the highest integrity and always do what's right, regardless of what it takes
- Build Better Communities - We’re committed to our mission of helping families and schools realize their full potential
Company HQ
Redwood Shores, Redwood City, CA
Articles
Leadership
Ritu Narayan
(Co-Founder & CEO)Worked as a Lead Product Manager at Yahoo!, eBay, then took up a Sloan Fellowship at the Stanford Graduate School of Business.
Vivek Garg
(Co-Founder & COO)Spent over a decade as a Major in the Indian Army, then went on to found and lead BAPAR, before taking up a Researcher role at Stanford University's SEED Institute.
Salary benchmarks
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