Workplace Technology Engineer, Intent HQ

Salary not provided

macOS

Okta

Slack

Zoom

Google Workspace

Junior and Mid level

London

2-3 days a week in office

Customer intelligence platform

Job no longer available

Customer intelligence platform

101-200 employees

B2BArtificial IntelligenceEnterpriseMarketingAnalyticsMarket researchMachine LearningSaaS

Job no longer available

Salary not provided

macOS

Okta

Slack

Zoom

Google Workspace

Junior and Mid level

London

2-3 days a week in office

101-200 employees

B2BArtificial IntelligenceEnterpriseMarketingAnalyticsMarket researchMachine LearningSaaS

Company mission

To help organisations have more genuine relationships with their customers by using data and machine learning to understand them on a human level.

Job

Company

Role

Who you are

The ideal candidate will be able to prioritise and juggle whilst maintaining a patient persona
As a key person in our Workplace Technology team, this role is ideal for someone who likes to be visible, hands-on and blend their time between projects that optimise our tooling and support with requests that come up on the fly
2+ years as an IT Support Engineer
MacOS MDM experience (Jamf preferred)
Organised, self-motivated, and detail-oriented
Excellent communicator, able to engage people of all technical abilities
Calm under pressure and able to prioritise competing requirements
Someone who can come to our London-based office 2/3 days per week
Someone who likes to roll up their sleeves and get stuck in

Desirable

Familiarity with Google Workspace, Zoom, Slack, Okta, and Microsoft 365
Experience with scripting, coding, and API integrations

What the job involves

We are looking for a skilled Support Engineer to handle technical problem-solving, automate processes, set up and maintain A/V and network equipment, and implement security best practices
Provide swift technical support for our teams in UK, USA, Spain, Portugal, and Israel
Onboard and offboard employees, and help train them on the systems we use
Help streamline and automate processes and improve end user experience
Create robust documentation
Work closely with Procurement, Facilities and Infosec to create and maintain safe IT processes
Collaborate with the IT Manager to build a scalable Workplace Technology infrastructure

Salary benchmarks

Our take

Big businesses collect billions of customer data points including purchases, locations, page views, and phone calls - but most of this data isn't very useful on its own. On top of this, most businesses don’t have the ability to easily combine such diverse data, let alone make sense of it in real-time.

Intent HQ aims to solve this problem with it's privacy-first Customer Intelligence Platform created for Service Providers to manage their user data. Enabling 1-to-1 personalisation at scale, it empowers deep understanding of customers from data, making that data actionable and valuable.

Intent HQ's unique selling point is that it uses cutting-edge AI to fuel this understanding of customers. In fact, it has the ability to rank and quantify someone’s interests with such granularity that it knows, for example, that a person prefers a brand over another brand by a factor of 0.3.

According to Jonathan Lakin, Intent HQ's CEO, the end result of this interest-driven insight is marketing that is more relevant, personal and effective. A merger with Anagog, an edge AI customer engagement platform, will enable Intent HQ to leverage the powers of generative AI to provide even more relevant and personalised interactions.

Steph

Company Specialist at Welcome to the Jungle

Insights

Few candidates hear
back within 2 weeks

15% employee growth in 12 months

Glassdoor (3.3)

Company

Funding (2 rounds)

Apr 2015

$4.4m

EARLY VC

May 2014

$6.1m

EARLY VC

Total funding: $10.5m

Company benefits

26 days + Public Holidays
Flexible Working
Hybrid Working Policy
Personal Development Opportunities
Mental Health Counselling
Family Friendly Benefits
Company Events
Company Socials
Pension Scheme
Life Insurance
Income Protection
Complimentary Breakfast (when in office)
Cycle to Work Scheme

Company values

Self-management: playing to our strengths, whilst challenging ourselves to grow
Initiative: getting things done without the slightest nudge
Ownership: I’ve got it, and I’ll keep you in the loop
Clarity: Being clear, informative and detailed
Problem solving: nothing that can’t be solved
Virtue: humility, thoughtfulness, kindness, honesty and appreciation
Team work: We before I

Company HQ

Fitzrovia, London, UK

Articles

Over 70% of telco customers don’t find personalised marketing ‘creepy’

Jonathan Lakin, CEO, Intent HQ (YouTube)

Intent HQ Has Been Accepted as a Member of I-com, the Global Forum for Smart Data Marketing

Intent HQ Launches AI-Guided Campaign Audience Builder - Audience AI - and Drives 51% Higher Marketing Uplift for Verizon

Intent HQ Merges with Anagog to Advance Generative AI for Personal Relevance

Leadership

Jonathan Lakin

(CEO)

Previously Managing Director EMEA at Whitelight Systems for 5 years and Angel Investor at Rights Marketing Company for 7 years.

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