Client Success Director, Skai
Tech and Services
$100-110k
+ Bonus + ESOP
Omnichannel marketing platform
Open for applications
Omnichannel marketing platform
501-1000 employees
Open for applications
$100-110k
+ Bonus + ESOP
501-1000 employees
Company mission
To empower businesses with data they can trust, insights they can use, and impact they can measure.
Role
Who you are
- The ideal candidate is a results-driven, consultative leader with strong relationship management skills, experience in digital marketing strategy and execution, and a deep understanding of the performance media landscape to address advertiser needs
- Passion and dedication
- Desire to be the best
- Ability to work both independently and as part of a team
- Strong interpersonal communication skills - in writing and verbally
- Proven track-record of problem-solving
- Results oriented
- Ability to thrive in a fast paced environment with tight deadlines
- B.A. or B.S.; MBA preferred
- 5+ years of experience in enterprise client services, account management, and/or client-facing technical project management
- Proven record of managing and growing strategic advertiser or agency relationships
- Strong understanding of performance marketing across ecommerce, search and social, with hands-on experience implementing and managing digital campaigns
- Demonstrated ability to communicate, present, and influence credibly at all levels, including executive and C-suite, with strong listening and storytelling skills
- Demonstrated success delivering client-focused, strategic solutions and leading business reviews to identify growth opportunities and workflow improvements
- Influencing stakeholders to unlock new opportunities and enable same store growth
- Proven ability to manage multiple projects at a time while paying strong attention to detail
- Experience with Skai or comparable performance marketing platforms preferred
- Willingness to travel 10–20%
- Amazon, Google, and/or Meta certifications a plus
What the job involves
- We are seeking a strategic Account Leader to own and grow relationships with our largest Tech & Services Agency clients
- You will serve as a trusted partner to senior client stakeholders, driving long-term value, retention, and growth across the Skai platform with our largest Advertisers
- In this role, you will lead a team of Client Success Managers and oversee account strategy and performance with a primary focus on Paid Search, while also supporting Retail Media and Paid Social
- You will align client objectives with Skai’s capabilities, promote retention, identify growth opportunities, and ensure strong business outcomes
- Operate as the main point of contact for all matters specific to your aligned Agency clients
- Develop a trusted advisor relationship with key stakeholders and Agency clients executives
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Identify and grow opportunities within the customer base and collaborate with sales teams to ensure growth attainment
- Assist with high severity requests or issue escalations as needed
- Partner closely with the product development, sales, technical account management, and sales engineers to drive platform innovation and capture market opportunity
- Collaborate & partner with Sales Account Executives
- Lead on Quarterly Business Reviews & Partnership Overviews
- Advise on publisher & vertical best practices to ensure advertisers are maximizing results for their clients
- Direct management of aligned Client Success Manager team members- building capability and ensuring clients goals are exceeded
- Act as an escalation point for technical issues, looking for cross-product conflicts and overseeing proactive problem-solving to ensure issues are handled promptly
Our take
With increased demands for advertisements on mobile, CTV, and other digital platforms, businesses are facing pressure to find omnichannel marketing solutions. Although this is becoming easier due to omnichannel-focused ad bidding platforms, data must still be leveraged to target and optimise the engagement of each advertisement.
Skai provides a data-driven marketing platform focused on omnichannel advertisement analytics, helping to provide businesses with the insights they need to drive powerful brand growth. In addition to providing measurement tools for cookieless proprietary data, the platform also includes campaign creation and management tools, as well as strategic tools for identifying trends, consumer sentiment, and other business intelligence datasets.
Whilst the omnichannel marketing platform landscape is growing, Skai stands out by focusing on data strategies, whereas its competitors prioritise simpler tasks such as media bidding. In 2023, it released the first-of-its-kind "omnichannel platform for unified performance advertising", which boasts new AI-powered capabilities and bundled solutions, showcasing its dedication to remaining at the forefront of innovation in the field.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Company benefits
- Offices in cities across the world
- Professional growth stipend
- Diversity and inclusion programs
- Company outings and volunteering
- Health and wellness initiatives
- Stock option plan
- Transportation benefits
- Exclusive perks and discounts
- Stocked kitchens and happy hours
Company HQ
SoMa, San Francisco, CA
Leadership
Yoav Izhar-Prato
(Co-Founder & CEO)Founder and CEO of Kenshoo. Experience as Vice President of Marketing, Business Development, and Sales for CellPay Ltd. Founder and Chairman of Beijing PrePay from 2004 to 2006.
Nir Cohen
(Co-Founder & CTO)Experience as Developer for Amdocs. Co-founded Skai as CTO in 2006.
Alon Sheafer
(Co-Founder & CSO)Experience as CEO of Bazman from 2003 to 2006. Co-founded Skai as CSO in 2006.
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