Account Manager, 7shifts
Mid-Market
+ Equity
Workforce scheduling software for restaurants
Job no longer available
Workforce scheduling software for restaurants
201-500 employees
Job no longer available
+ Equity
201-500 employees
Company mission
To simplify team management and improve performance for restaurants, freeing up time for managers to focus on serving their customers.
Role
Who you are
- 3+ years of account management experience in a midmarket environment, working with multi-location businesses
- Strong analytical skills with the ability to interpret data, extract insights, and present findings in a structured manner
- Experience leading quarterly business reviews with corporate stakeholders
- Proven success in revenue growth, including upselling, cross-selling, and expanding existing accounts, with a track record of meeting or exceeding revenue targets
- Excellent communication and presentation skills - capable of leading high-level discussions with corporate stakeholders while also effectively engaging with individual franchisees
- Ability to troubleshoot and problem-solve technical or operational issues
- Familiarity with CRM tools (e.g., HubSpot, Salesforce) and experience tracking account metrics to drive data-backed decisions
- Adaptability in a fast-paced environment, with the ability to balance strategic and tactical responsibilities while managing competing priorities
Desirable
- Experience in the restaurant or franchise industry, particularly with multi-unit ownership and corporate-franchisee dynamics
- Background in customer success or implementation roles managing post-sales relationships and ensuring product adoption
- Proficiency in data visualization and reporting (e.g., Looker, Tableau, Excel modeling) to enhance QBR presentations and provide actionable insights
- Ability to work with both corporate and SMB stakeholders, balancing strategic planning with hands-on execution
What the job involves
- As the Account Manager, Mid-Market at 7shifts, you will be the key partner for our mid-market customers, ensuring they maximize the value of our platform
- Reporting to the Senior Manager, Mid-Market Accounts, you will drive customer success by building strong relationships, fostering long-term loyalty, and identifying growth opportunities
- Your role is critical in retaining and expanding accounts, helping businesses optimize their operations while contributing to revenue growth
- Conduct monthly and quarterly business reviews (QBRs) with corporate stakeholders, analyzing their performance data in 7shifts to identify opportunities for growth, efficiency, and product adoption
- Pitch and drive adoption of new and existing products by demonstrating their value and impact on corporate and franchise operations
- Onboard and train new operators to set them up for success and maximize their product engagement
- Sell core products and add-ons to operators, supporting revenue growth at the individual franchise level
- Act as the primary link between franchisees and corporate stakeholders, ensuring alignment and effective execution of strategic initiatives
- Track and report on revenue-driven metrics focusing on expansion within accounts
Our take
7shifts is building technology products to upgrade a famously antiquated consumer business - the restaurant. Specifically, the company is helping restaurant managers handle how they schedule their often flexibility-seeking employees.
The company attributes its success to a combination of customer-obsession led product development, and their narrow focus on restaurants. Other workplace scheduling softwares exist and have success, but few are as narrowly focused on the restaurant industry as 7Shifts.
The company is now looking to help restaurants deal with what some analysts are calling ‘The Great Resignation’. To do this, they are rolling out a new hiring product that helps managers hire, track and retain employees all in one place.
The worry for 7shifts is that by developing more products focused on just this relatively narrow customer base, they may be capping their potential. However, the 7shifts leadership believes that there is real room to grow through a more generalised SaaS product for restaurants. 7shifts has also benefitted from more than $130 million in funding, which indicates that investors believe in its continued success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2022
$80m
SERIES C
May 2021
$21.5m
SERIES B
Total funding: $131m
Company benefits
- Equity in a Silicon Valley VC-backed startup 💰
- Competitive health benefits 🏥
- Generous & flexible vacation 🏝
- Unlimited snacks and a fully stocked fridge 🍎
- A culture that values authenticity, trust, and curiosity 🧠
- Apple equipment 💻
- Casual dress code 👖
- Our offices share neighborhoods with awesome restaurants! 🏙️️
- Exciting technical challenges and learning opportunities 👾
- Endless supply of Slack GIFs and dad jokes 👴🏻️️
- Free membership to our on-site gym (in Saskatoon)🏋
Company HQ
Central Business District, Saskatoon, SK
Leadership
Jordan Boesch
(CEO & Founder)Worked as a web developer for a number of years at multiple tech startups including Coconut Calendar and the early mobility startup, TaxiMe.
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