Solutions Engineer, Forethought
AI for customer support teams
Be an early applicant
AI for customer support teams
101-200 employees
Be an early applicant
101-200 employees
Company mission
To unlock human potential through artificial intelligence, starting with transforming customer service on the leading AI platform for customer-first experiences.
Role
Who you are
- 3+ years experience working as either Sales Engineer or Implementation Consultant, or a technical client facing role
- Ability to operate both independently and as part of a team, manage multiple clients simultaneously, and work collaboratively within a fast-paced, innovative team
- Hands-on experience with web technologies, such as HTML, JavaScript
- Experienced in working with APIs
- Familiarity with AI. Machine Learning and/or NLP concepts and use cases
- Good understanding of software/SaaS sales cycle and strategies, in a fast paced startup environment
- Excellent communication skills, able to explain complex technical concepts to non-technical audiences
- Good to have: Experience with Helpdesk technologies like Zendesk, Salesforce, ServiceNow, etc
What the job involves
- Serve as a technical lead between clients, account executives and our internal team
- Lead scoping sessions with clients to collect, analyze, clarify, and document business requirements, translating this in to solution proposals for the Forethought AI platform
- Work closely with the Sales team to align on objectives of client meetings, prioritize opportunities and provide technical solution leadership for sales opportunities
- Build and deliver customized demos to clients, from practical users to executive demonstrations
- Present solution proposals, business benefits, competitive advantages, and how Forethought solutions can meet clients' current and future needs
- Scope, configure and guide customers through proof of value trials, to help clients with their evaluation of Forethought
- Become a trusted advisor for client accounts and provide practical guidance in the business value of proposed solution, set expectations with clients to ensure customer satisfaction
- Demonstrate thought leadership and provide guidance to clients on adopting AI solutions to improve the efficiency of existing business processes
- Work closely with the Implementation team, Engineering team, Product team, and other Solution Engineers to strategize on opportunities, cross-training, and knowledge transfer
Our take
Forethought is an innovative artificial intelligence platform, which builds and customizes agents that then manage enterprise workflows. Its main solution is Agatha, an intelligent machine learning-based assistant that plays an active role within customer support teams.
The service provided by the company makes it possible for businesses to reduce the workload of agents, while also responding to customer service tickets more rapidly. The platform is able to deliver useful information, which enables customers to resolve issues such as password resetting or changing account settings, without needing to involve customer service agents.
Driven by intelligent algorithms, Forethought recognizes gaps in the knowledge and documentation of companies, enabling them to improve their support operations and get better information to customers.
In 2024, consumer retail spending via chatbots reached $142 billion globally. Forethought is well placed to grab a decent portion of this market, especially following the release of SupportGPT, the world's first generative AI platform for customer support, which the company built with the help of OpenAI's technology.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2021
$65m
SERIES C
Oct 2020
$17m
SERIES B
Total funding: $91m
Company benefits
- A chance to be an early member of a hyper-growth startup with equity to match
- An opportunity to help us define a new market within AI
- Ability to solve challenging problems with a world-class team
- A low-ego company culture that is obsessed with feedback and helping each other grow
- Hybrid work structure that allows you to choose where you get your best work done
- Competitive medical, dental, and vision coverage
- Paid maternity, paternity, & adoption leave
- Unlimited paid time off
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Deon Nicholas
(President, Executive Chairman & Co-Founder)Mathematics and Computer Science at the University of Waterloo. Engineer at Facebook, Palantir, Dropbox and Pure Storage.
Sami Ghoche
(CEO & Co-Founder)Former Senior Machine Learning Engineer at Linkedin and was a Teaching Fellow for CS108 at Harvard University.
Salary benchmarks
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