Business Operations Associate, Maze
EST
$77.5-130.5k
This role offers equity
More information about location
User research platform
Be an early applicant
User research platform
101-200 employees
Be an early applicant
$77.5-130.5k
This role offers equity
More information about location
101-200 employees
Company mission
To empower any company to build the right products faster, by making user insights available at the speed of product development.
Role
Who you are
- This is a 0→1 role which is best suited for a highly ambitious generalist, who enjoys talking to customers, solving problems, and building processes to scale
- 2+ years experience in operations, consulting, and/ or investment banking
- Experience in fast-paced, ambiguous environments driving projects from strategy through implementation. You are scrappy and resourceful. When something needs to get done, you always find a way to make it happen
- Prioritization: you don’t get overwhelmed by projects; you prioritize ruthlessly and know yourself enough to say no
- Collaboration: you excel at working with different types of stakeholders, both internal and external. You know how to keep them into account
- Exceptional communication skills to deliver your recommendations effectively and concisely in front of customers and team members
- Outstanding presenting skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos
- High-energy team player who works well cross-functionally and has a strong track-record of building strong collaborative relationships across the org
Desirable
- Experience at a high-growth B2B SaaS company
- Experience in a remote-working environment
What the job involves
- We are looking to build out our Operations team. In this role, you will work with prospects, customers and partners to help our users recruit the right participants for their studies
- You will be the center of our marketplace, where customers come to us with recruitment needs and we fulfill these through our network of partners
- You will be instrumental in delivering value to our customer and shaping the future of our recruitment business
- This is a 0→1 role which is best suited for a highly ambitious generalist, who enjoys talking to customers, solving problems, and building processes to scale
- Serve as the product expert for our panel recruitment business
- Partner with Sales and join customer calls to size customer recruitment needs, and assess our ability to deliver via our network of partners
- Gather recruitment requirements and estimate the difficulty to recruit based on available information (e.g market sizing)
- Build processes to improve efficiency of our model
- Work with partner to identify supply gaps, and build more supply when required
- Inform our roadmap and pricing
Our take
Maze is a rapid testing platform designed for product and marketing teams to run large-scale user tests and gain actionable insights within hours. Tailored for user-facing experiences, it enables teams to test prototypes, and concepts, and copy remotely and collaboratively, transforming results into quantitative data quickly.
The platform is intuitive, browser-based, and device-agnostic, seamlessly integrating with top design tools like Figma, InVision, Adobe XD, Marvel, and Sketch, speeding up the testing process.
Operating as a fully remote team, Maze practices what it preaches about the effectiveness of remote work. In 2022, it secured $40M in funding, which is being invested in new product solutions and workflow integrations, furthering its mission to democratize product research.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2022
$40m
SERIES B
Feb 2021
$15m
SERIES A
Total funding: $57.5m
Company benefits
- To help our team do their best work, we provide a non-windows computer and funds to get setup. As computing requirements vary from team to team, the best option is according to personal and team preferences
- Fund to get everything you need for you rhome office set up
- Every month, each amazing will be given 500 bonusly points (converts to around $70) that they can give to other amazings to recognize them for teamwork, dedication and helpfulness. You can use the points you receive from your colleagues to redeem products on Amazon, cash out on Paypal, donate to non-profits and many more options (depending on what country you're based)
- Referral bonus: What's better than working with people you trust? If you know someone who you trust to do a great job for one of the open positions at Maze, we want to know about them. This will help Maze build a great product, create a great culture, and make sure every a-maze-ing is, well, amazing. So, if hired, on their 6 months anniversary you will receive a $1000 bonus for full time team member recruits or $500 for part time team member recruits (that are not fixed term i.e. have no set end date)
- Company off-site: Our teams gather in person 1-2 times per year to collaborate together, generate deeper bonds, and get some face-to-face time in. These events may be smaller team meetups or larger department gathering depending on the objective of the off-site. In the past we have also done company wide retreats, but we are currently putting more focus on the department/team events. 100% of airfare, accommodation, meals are paid by Maze plus you get an activity fund to have some fun
- All team members are able to book drop-in sessions and therapy courses with mental health professionals via Oliva
- Team members have access to free virtual wellness sessions and self-guided resources such as Yoga, exercise classes, bed time stories, meditation resources, and more. Plus a library of resource clips on managing things like anxiety, stress, burnout, parenting, and more
- Learning and Development Stipend to pay for all of your professional development needs
- ThanksBen Pers at Work
Company values
- Build fast: With speed comes faster learnings. We believe in continuous improvements so that our users get more value faster and we can learn rapidly
- Beautiful always: We’re a design-led company and believe in the power of beautiful design to drive business growth, user satisfaction and ultimately to change the world
- Iterate everything: Everything we do at Maze is an iteration to the next step. We don’t strive for immediate perfection but rather take an experimental approach to everything we do
- Informed by data: We believe in the power of data. And this is why we use data as the basis of our decision-making—but we also believe in going with your gut feeling from time to time. We’re human after all
- Embrace vulnerability: We believe that improving anything starts with the ability to listen to others. Feedback — both internal and external — is vital to everything we do
- Human design: We always consider the human on the other side of every interaction: when we design experiences, develop our product, create marketing materials, or walk you through our product
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Jonathan Widawksi
(Co-Founder & CEO)Former UX Lead at Bam.tech and Founder of game messaging platform Pin.gg
Thomas Mary
(Co-Founder)Thomas was Lead Developer at Playabl for nearly 2 years and, before this, CTO at Viceversa.
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