Senior Implementation Consultant, Motive

• Customer‑obsessed implementer. You’ve led customer‑facing implementation or deployment projects and are comfortable being the accountable owner from kickoff to go‑live
• Project manager at heart. You can manage multiple concurrent projects, keep stakeholders aligned, and are disciplined with timelines, follow‑ups, and documentation
• Technically curious, not necessarily an engineer. You’re comfortable learning how a modern SaaS + hardware platform works and can confidently configure systems, validate data, and triage issues before escalating
• Change‑management mindset. You understand that success is not just about turning features on, but helping people and organisations adopt new ways of working
• Clear and confident communicator. You can explain complex topics in simple terms, facilitate workshops, and build trust with both frontline users and senior leaders
• Builder for a new market. You’re excited by ambiguity, willing to roll up your sleeves, and motivated to help shape how Motive implements across the UK and, over time, the EU
• 4+ years’ experience in implementation, professional services, consulting, customer success, or project management for B2B technology (SaaS, hardware, or similar)
• Demonstrated success running end‑to‑end customer projects, ideally across multiple stakeholders and sites
• Strong organisational skills with experience using project tools (e.g. Google Workspace, project trackers, CRMs such as Salesforce)
• Excellent written and verbal communication skills in English
• Ability to travel across the UK to customer sites (depot/yard visits, workshops, go‑live support) as needed at least 40% of the time and potentially into the EU as we expand

Desirable

• As an Implementation Consultant in the UK, you will be the primary owner of the customer’s journey from contract signature through go‑live
• You’ll guide fleets of all sizes – from commercial to mid‑market and enterprise, including complex multi‑site operations – through Motive’s implementation methodology, ensuring they get from rollout to results, not just “installed and done”
• This is a start-up environment and this person is expected to lean-in to that methodology to help us scale and deliver excellent results in region
• You’ll combine project management, technical problem‑solving, and change management to:
• Plan and run end‑to‑end implementations (hardware + software) for UK fleets, with potential expansion to EU accounts over time
• Translate business goals (safety, compliance, efficiency, cost reduction) into a clear implementation plan
• Coordinate across Sales, Solutions Engineering, Field/Installations, Education, Support, and Customer Success to deliver a consistent, high‑quality experience
• Success in this role is measured by on‑time go‑lives, activation and adoption KPIs, implementation CSAT, and the quality of handoff to post‑implementation teams
• This is a foundational post‑sales role for the UK market, with high visibility and the opportunity to help shape how we implement in the region
• Lead new‑customer onboarding from sales handoff through go‑live and formal handover to Customer Success/Account Management
• Run structured kickoff sessions: align stakeholders, confirm “why Motive”, define scope, timelines, and measures of success
• Build and maintain detailed project plans covering installations, platform configuration, safety/coaching setup, training, and integrations
• Track progress against milestones and proactively manage risks, dependencies, and blockers across fleets of varying sizes and complexity
• Track and report implementation KPIs (milestone completion, activation, user engagement, CSAT) and maintain clear project artefacts for handoff to post‑implementation teams
• Configure Motive’s platform to align with customer requirements (groups, roles & permissions, alerts, safety settings, workflows, reports, integrations, etc.)
• Partner closely with Field Engineering / Installations to ensure hardware is deployed correctly across diverse vehicle types (HGVs, LCVs, mixed fleets) and job sites
• Coordinate data preparation and imports (drivers, vehicles, assets, hierarchies) to ensure a clean, scalable foundation
• Support basic troubleshooting and triage during rollout, escalating to technical specialists where needed while maintaining a single, clear customer contact
• Work with Safety, Operations, IT, HR, and Finance stakeholders to design communication, training, and rollout plans that drive buy‑in from leadership, managers, and drivers
• Collaborate with Education Consultants and Customer Success to ensure the right training is delivered to the right audiences at the right time
• Monitor adoption and early outcomes (installs completed, active devices, usage, early safety indicators, CSAT) and recommend adjustments to keep the programme on track
• Partner with Sales and Solutions Engineering during late‑stage deals to validate implementation assumptions and set realistic timelines
• Provide structured feedback into Product, Operations, and Field/Installation teams on UK/EU‑specific needs (hardware, workflows, regulatory nuances)
• Help refine and localise playbooks, templates, trackers, and customer‑facing documentation for the UK & EU market
• Contribute to internal enablement by sharing lessons learned, patterns, and best practices across the Implementation organisation