Technical Account Manager, Workday
$91.2-162k
More information about location
Enterprise AI platform for managing HR, finance & IT
Posted today
Enterprise AI platform for managing HR, finance & IT
1001+ employees
Posted today
$91.2-162k
More information about location
1001+ employees
Company mission
To leverage the power of AI to elevate humans and supercharge work, moving business forever forward.
Role
Who you are
- This role requires a self-motivated professional with technical acumen that consistently brings a high level of commitment to customers and Workday teammates
- The ideal candidate brings strong communication and project management skills as well as strong technical background and the ability to strategically and tactically navigate the challenges with large and complex customers
- BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
- 4+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
- 4+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts
- Working experience with at least one of the following business areas: Human Resources, Payroll, Time Tracking, Recruiting, Financials
- Established history of successfully managing issues through resolution and escalation management at both the business owners and executive levels
- Demonstrated leadership skills and experience with high-level stakeholders. Ability to engage at C-Level
- An outstanding customer service record
- Team player with ability to engage across corporate functions (Managing Partners, Customer Support, Professional Services, Development and Product Management)
- Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinars
- Ability to read, anticipate and assess high stress situations quickly
- Ability to deal with the stress related to project timeframes and competing priorities
- Strong planning and organizational skills (project management experience is a must)
- Excellent analytical, problem solving, and multitasking skills
- Ability to work independently, adapt quickly
What the job involves
- The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement
- TAMs will act as the Support primary point of contact for the customer and also be their advocate within Support and other Workday internal teams
- The TAM ensures business objectives and goals alignment within teams. They proactively identify opportunities to improve reliability and maintain availability of the Workday system, helping customers effectively manage their operations
- Workday Support is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations
- The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers
- The ideal candidate will coordinate and prioritize business critical cases/events and will be responsible for driving escalations and incidents for these customers, managing internal and external communications with stakeholders, including but not limited to C-level executives
- Work with Workday's largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously
- Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment
- Become an expert in Workday's Architecture and leverage it on all engagements as needed
- Demonstrate competency in Workday products: HCM, Payroll, Financials
- Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions
- Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues
- Own and drive escalated issues blocking production success
- Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems
- Carry out regular review of customer cases to identify trends
- Champion and advocate for customers with internal and external stakeholders
- Manage challenging situations in a fast paced environment
- Chair roundtables to ensure close communication and relationship building with key stakeholders
- Serve on and actively participate in customer steering committee meetings
- Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools
- Pilot new programs and drive continuous improvement initiatives for production customers
- Travel occasionally up to 25% of the time (adjust depending on region)
- Participate in our 24x7 program
- You will be working with Pacific Standard time
Application process
- End Date: August 15, 2026
Our take
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
The company has also grown through acquisitions and partnerships to broaden its capabilities. Most recently, in 2025 it purchases Sana, an AI-driven enterprise knowledge and learning platform, to create a "new front door for work". This acquisition allows Workday to integrate Sana's AI-powered search, agents, and learning capabilities with its own data and workflows, allowing employees to access information, automate tasks, and complete their day entirely within Workday.
Through a combination of strategic acquisitions and in-house development, Workday has built a comprehensive suite of HR, financial, and enterprise tools. By focusing on innovation and AI-driven workflows, the company continues to push productivity and decision-making for organizations worldwide. Building on this track record, Workday is very much positioned for even more growth, reinforcing its status as a leader in shaping the future of work.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Company HQ
Pleasanton, CA
Leadership
Aneel Bhusri
(Co-Founder & CEO)Annel began their career at Morgan Stanley as a Corporate Finance Analyst. They then spent nearly 6 years at PeopleSoft as a Senior VP before co-founding Workday in 2005.
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